RBM of Alpharetta

Simple, Knowledgeable, and Genuine Love this dealership. They keep the process of buying a car simple. They are very knowledgeable and above all they are Genuine. They care about doi Love this dealership. They keep the process of buying a car simple. They are very knowledgeable and above all they are Genuine. They care about doing what is right for the customer and quickly become your trusted advisor. More

First impression of service..."POOR"..."NOT IMPRESSED" I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state t I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state that sales experience was what I expected, excellent, from Mr. Cheek, Mr. Hazelwood and Mr. Williams...This was my first visit to service on 11/11/16 where the experience was poor, from the initial drive up lack of greeting to the end paying the bill!...I had received a "free" 12 point complementary inspection for my vehicle so I set up an appointment for the "free" inspection...I also requested an oil and filter change which I stated that I would pay for...Upon arriving (early) I was greeted by somebody with NO RBM identification and all he said was "where are the keys?", NO good morning, NO welcome to RBM, NO name, NO do I have an appointment, just "where are the keys?"...I was never asked my name, just told to go to the waiting room and someone would find me...A few minutes later the service advisor asked for me in the waiting room, No introduction, NO business card, and the information for what was to be done to my Metris was NOT correct...I informed him I was there for the "free" 12 point inspection and an oil and filter change only...(I later found out his name was Mr. Bucatari)...I also stated to Mr. Bucatari that I had some Metris operational questions and needed assistance at the completion of the service call, he said fine and he would have someone to answer my questions...When the van was completed the bill was also in error, charges were added to the bill for items under the "free" inspection, I pointed this out and Mr. Bucartari said he would take care of it, and he did remove the extra charges...Mr. Williams was there at the completion of the service visit and took all the time I needed for my operational questions...Overall not a pleasant first service visit experience...Should anyone from RBM of Alpharetta like further details or my recommendations to fix these issues please contact me at you earliest convenience...The customer number on the invoice is 384776...Mr. Williams knows who I am... More

Fantastic Experience!!! The overall RBM experience has consistently been great! My experience with RBM goes back two (2) years as I got my 2008 ML350 serviced there. I had The overall RBM experience has consistently been great! My experience with RBM goes back two (2) years as I got my 2008 ML350 serviced there. I had never been on the showroom side until recently when I was in the market to replace my ML. I submitted an online inquiry on a couple vehicles and was greeted with an email response later that afternoon. From that moment on, Kyle Edson was amazing to work with. He made the car buying experience unique by explaining subtle differences between models, patiently letting me test drive the vehicles and finally, going through the best purchase/ lease options. We came across some issues after bringing the vehicle home and Kyle continued to provide impeccable service to ensure we were satisfied. More

CLA 45 @ RBM I had a great experience @ RBM Alpharetta as I purchased a Mercedes CLA 45 AMG. I asked Reza who handled the sales transaction to have the car prepar I had a great experience @ RBM Alpharetta as I purchased a Mercedes CLA 45 AMG. I asked Reza who handled the sales transaction to have the car prepared for me for a Saturday visit when the car had barely arrived at the dealership. Reza was so helpful in getting my car prepared, inspected and ready for purchase within a few days. I drove over 350 miles to arrive at the dealership knowing that RBM has a great reputation and has high quality vehicles. The entire purchasing process was smooth, they valued my trade appropriately, supported their figures with auction data and sold a vehicle to me at a below market value level. I was very impressed with their service center, dealership amenities and most importantly the personnel inclusive of Reza and Lisa Brennan in the finance department. Thank you for a positive purchase experience! - Andrew & Megan More

RBM Alpharetta & Ron Devalle We just bought our second Mercedes from Ron Devalle, a new GLC. Ron is great, professional and streamlines the process to make it seamless. We love th We just bought our second Mercedes from Ron Devalle, a new GLC. Ron is great, professional and streamlines the process to make it seamless. We love the new GLC. More

Great Experience ! It was our first purchase at RBM dealership. Staff was extremely friendly and willing to spend time and respond to all our questions ! We had many :). It was our first purchase at RBM dealership. Staff was extremely friendly and willing to spend time and respond to all our questions ! We had many :). We worked with Fabian and he is a great guy - very friendly , provided all information we were looking for and some great advice. He is very easy to work with and we will definitely recommend this dealership and especially Fabian ! We had met Dan when we came to the dealership the first time. Very experienced guy and the first introduction made us come back to this dealership again ! More

Best experience ever I've purchased many cars and this Dealership was overall the best experience that i have ever had. Extremely friendly staff and no hassle or pressure I've purchased many cars and this Dealership was overall the best experience that i have ever had. Extremely friendly staff and no hassle or pressure what so ever .Fabian Tafur was an outstanding salesperson. Got my wife and i exactly what we wanted. Definitely see Fabian if you ever visit this Dealership. More

Ron Delvalle @RBM of Alpharetta Just bought a new GLC 300 from Ron @RBM, our second Mercedes from him over the past few years. He is a straight shooter, professional with a get it do Just bought a new GLC 300 from Ron @RBM, our second Mercedes from him over the past few years. He is a straight shooter, professional with a get it done attitude. Very nice experience working with him. I highly recommend. Overall, the whole RBM of Alpharetta team does a nice job of providing a positive customer experience. More

Excellent Customer Service! Ramona Razavi was fantastic to work with on my recent purchase. This is the second Certified Pre-Owned Mercedes that I have purchased from her. It Ramona Razavi was fantastic to work with on my recent purchase. This is the second Certified Pre-Owned Mercedes that I have purchased from her. It was a pleasant, no pressure experience in a very nice dealership in a convenient location. More

Outstanding Customer Service Just bought my first Mercedes Benz C Class 2017 a few days ago. I can just say its amazing. Vadim Russu was awesome. Vadim made everything go smooth a Just bought my first Mercedes Benz C Class 2017 a few days ago. I can just say its amazing. Vadim Russu was awesome. Vadim made everything go smooth and he is very professional. i loved it and i recommend Vadim for your car buying experience. The day before I picked up my car, Vadim had of all of my paperwork ready, and just made the process very very easy. I would highly recommend you to visit RBM of Alpharetta at McFarland Parkway. Amazing Customer service. Special Thanks to Vadim and RBM Alpharetta. I'm gonna definitely come back here for my next Mercedes Purchase .. See yaaa soon VADIM Russu:) on Top Of that am Very happy.. Loving My Benz. <3 <3 More