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RBM of Alpharetta

Alpharetta, GA

5.0
5,807 Reviews
What takes an exceptional Mercedes-Benz and makes it extraordinary? A dealer that believes the road you take to get your car is as important as the vehicle itself. That’s why at RBM of Alpharetta, we have a philosophy. That it’s not just about making the driving experience exhilarating. It’s about making the buying experience enjoyable. Because any high-end dealership can offer sensational handling. State-of-the-art components. Look-at-me styling. And pure luxury encased in glossy sheet metal. But we know it’s more than that. It’s elevating every customer to a “we’re really, truly glad you’re our customer” customer. It’s turning a handshake into a “how are the kids?” And answering any questions, no matter how basic or how many. It’s never pressuring for the sale, and always being respectful of someone’s time. It’s being willing to find the exact right car for the exact right person. And offering personalized service before they buy, with outstanding vehicle service long after they do. It’s the extra mile. And at RBM of Alpharetta, it all comes standard.
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345 McFarland Parkway

Alpharetta, GA

30004

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Showing 5,807 reviews

June 03, 2024

It was a very good experience. The sale person who helpd me are very nice. More

by tzheng997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sid Karaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

RBM of Alpharetta responded

Hi Tzheng997, Thank you so much for the 5-star review! We appreciate your kind words about Sid Karaca. We're thrilled to hear that you had an easy and friendly experience at our dealership. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at RBM of Alpharetta

June 02, 2024

I recently had the pleasure of working with Reza, and I must say, the service was excellent from start to finish. Reza was incredibly knowledgeable, patient, and attentive to my needs, making the entire ca More

by adaou101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberto Manzur
Jun 03, 2024 -

RBM of Alpharetta responded

Hi Adaou101, Thank you for your glowing review! We're delighted to hear that your experience with Reza Azizi exceeded your expectations. Providing exceptional service and helping our customers find their perfect Mercedes is our passion, and it's wonderful to know that we achieved that with you. We'll be sure to pass along your kind words to Reza Azizi and the rest of our team. We appreciate your business and look forward to serving you again in the future! Best Wishes, Your Friends and Family at RBM of Alpharetta

June 01, 2024

Everyone was great from the moment I entered the building! Especially Linda Luu! Thank You More

by Kierra Y.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deisi Pizano
Jun 03, 2024 -

RBM of Alpharetta responded

Hello Kierra Y, Your kind words mean the world to us! Linda Luu is truly dedicated to providing top-notch service, and we're so grateful for your recommendation. We can't wait to assist you again in the future! We look forward to welcoming you back to the RBM of Alpharetta family! Best Wishes, Your Friends and Family at RBM of Alpharetta

May 31, 2024

Super nice with good service / Jeff Twiggs/ ms Collin’s , Alice. They deserved for good rsise More

by Llosugarhill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alice the one explaining the car features
Jun 03, 2024 -

RBM of Alpharetta responded

Hello Llosugarhill, We're incredibly grateful for your kind words and for choosing RBM of Alpharetta. Jeff Twiggs and the entire team are thrilled to have been a part of your car buying journey. We appreciate your support and look forward to serving you again in the future! Best wishes, Your Friends and Family at RBM of Alpharetta

May 30, 2024

Jeff Twiggs provided me with an amazing dealership experience last week when I purchased my brand new Mercedes-Benz! He was very detailed, provided transparency and a trustworthy service I truly appre More

by faithgfletcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reza Azizi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Twiggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deisi Pizano
Jun 03, 2024 -

RBM of Alpharetta responded

Hello Faithgfletcher, Thank you for your glowing review! We’re delighted to hear that your experience with Jeff Twiggs exceeded your expectations. Providing exceptional service and helping our customers find their perfect Mercedes is our passion, and it’s wonderful to know that we achieved that with you. We’ll be sure to pass along your kind words to Jeff Twiggs and the rest of our team. We appreciate your business and look forward to serving you again in the future! Best Wishes, Your Friends and Family at RBM of Alpharetta

May 29, 2024

Everyone at RBM of Alpharetta made the purchase of my new CLE 300 a wonderful experience. It truly felt like I was being welcomed into a family. I cannot praise Linda Luu, Rachel Collins, and Martin Hina h More

by denton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Martin Hina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

RBM of Alpharetta responded

Hello Denton, Wow, thank you for your kind words! We’re thrilled that Linda Luu was able to provide you with such a positive experience at our dealership. We believe in going above and beyond for our customers, and its fantastic to hear that Linda made your car buying journey memorable and enjoyable. We’ll be sure to share your feedback with Linda Luu and commend her for her outstanding service. We look forward to welcoming you back to the RBM of Alpharetta family! Best Wishes, Your Friends and Family at RBM of Alpharetta

May 29, 2024

I just bought a 2023 Airstream Interstate from Sheaffer at RBM of Alpharetta. What an easy experience! No pressure and quick. Once I made a decision to buy it and we agreed on the price everything was re More

by harpt58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

RBM of Alpharetta responded

Hi Harpt58, Thank you for taking the time to share your feedback! We’re thrilled to hear that Sheaffer Cheek made your experience at our dealership exceptional. Our team works hard to ensure that every customer receives personalized attention and expert guidance, and its clear that Sheaffer went above and beyond to assist you. We’ll make sure to pass along your kind words to Sheaffer Cheek and celebrate his dedication to customer satisfaction. We appreciate your business and hope to see you again soon! Best Wishes, Your Friends and Family at RBM of Alpharetta

May 28, 2024

Sheaffer has been a friend for 20+ years but this was our first Mercedes purchase with him. Driving by the dealership we called him and he walked right out to greet us. We test drove several models and he More

by CC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheaffer Cheek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Heena, Roberto Manzur
Jun 03, 2024 -

RBM of Alpharetta responded

Hi CC, Our team was elated to read that Sheaffer Cheek took fantastic care of you by being knowledgeable, professional and providing a smooth and stress free experience! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the RBM of Alpharetta Family! Best Wishes, Your Friends and Family at RBM of Alpharetta

May 28, 2024

I had a great experience at RBM Alpharetta with Lori Mohr. She made the whole process fast and easy. It was my first Mercedes experience and my first electric car. She explained exactly what I needed an More

by MG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Hina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

RBM of Alpharetta responded

Hello MG, Wow, thank you for your kind words! We’re thrilled that Lori Mohr was able to provide you with such a positive experience at our dealership. We believe in going above and beyond for our customers, and its fantastic to hear that Lori made your car buying journey memorable and enjoyable. We’ll be sure to share your feedback with Lori Mohr and commend her for her outstanding service. We look forward to welcoming you back to the RBM of Alpharetta family! Best Wishes, Your Friends and Family at RBM of Alpharetta

May 26, 2024

My experiences at RBM ofAlpharetta from Sales and now a very happy customer of RBM of Alpharetta’s Service Dept. have all been at or above the level I had hoped for as a Mercedes Benz customer! Don Ratajsk More

by somen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Harward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Beauchamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrei Bucatari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Ratajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Byrd
May 26, 2024 -

somen1 responded

Great Mercedes Benz dealer! Sales and then service. They ARE what you expect from a Mercedes Benz Dealer!

May 26, 2024 -

somen1 responded

Keep up the great work!

May 28, 2024 -

RBM of Alpharetta responded

Hi Somen1, We're so happy to hear that both your Mercedes and your experience at our dealership have been exceptional! Thank you for taking the time to leave such a positive review. Our team strives to provide outstanding service, and it's rewarding to know that we succeeded in making your visit a pleasant one. If there's anything else you need or any questions you have, we're always here to assist. Enjoy your Mercedes to the fullest, and we look forward to welcoming you back! Best Wishes, Your Friends and Family at RBM of Alpharetta

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