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Raceway Kia of Freehold - Service Center

Freehold, NJ

3.3
16 Lifetime Reviews Review Dealership

16 Reviews of Raceway Kia of Freehold - Service Center

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September 16, 2020

"Worst service experience I have ever received!!! Waited..."

- jtree31

Worst service experience I have ever received!!! Waited almost 4 hours with no current update on my car, as every one else seated around me was told step by step about their car service and what was going on. Only once i said something to the representative did she inform me that they could not fix my car that day and I would have to come back another time and that would have to pay even more for this special specialist to come in just to run test to attempt to figure out what is wrong. Not to mention very relaxed on every one wearing a mask inside during the pandemic, both for customers and employees.

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Recommend Dealer
No
Employees Worked With
July 10, 2020

"Not a good experience with the dealership. After another..."

- Robin L

Not a good experience with the dealership. After another review I gave. they asked me to contact vlad. Which I did and vlad never returned my call. They are a terrible dealership. My business will go to another dealer.

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Recommend Dealer
No
Employees Worked With
Other Employees : Service depr
May 26, 2020

"Thank you! "

- patbarnosky

I need to say thank you to Raceway Kia for the excellent service today. I’m so happy, I couldn’t have asked for anymore, you made my day!

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Recommend Dealer
Yes
Employees Worked With
I have no idea, who to thank, but I do appreciate all involved.
May 28, 2020 -

Raceway Kia of Freehold responded

Thank you for your feedback, glad to hear that our service department provided an excellent experience!

November 23, 2019

"Fantastic customer service, Amanda & Joe the best!!! "

- Peggy

I had leased a car from Raceway Kia and three weeks later unfortunately got a nail in tire after going through a part of Howell sewers being installed. As a Visiting Nurse I was in a jam. I was working, it was 1 pm in afternoon and had more patients to see. I called dealership, very supportive, stated for me to bring car in to assess. Amanda in service was the best. She was juggling many other customers but took time to coordinate with Joe Aquilar to solve my problem. It was a special tire to be replaced and had to be ordered, they gave me a loaner car so I could finish seeing my patients and get through my day. I picked up my car all done with a beautiful car wash next day!! I had a Subaru in past and never got the customer service Raceway Kia gave me. In fact I asked my mechanic what was the best car to get when my Subaru started leaking oil, she stated get a "Kia". I love my Sportage. Bottom line is when buying or leasing a car the followup customer service is so important. I will recommend Raceway Kia to all my co workers and friends. Thank you Amanda and Joe for saving the day!!! Also special shout out to Izzy and Ufoma for finalizing my deal when I leased. Sincerely Peggy M. Howell

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Amanda in Service, Josephe Aquilar, Izzy, Ufuoma Edojah
Nov 25, 2019 -

Raceway Kia of Freehold responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend—and a permanent customer—in you. We’ll do our best to live up to your review. Thanks, Peggy!

November 09, 2019

"If I could give negative stars I would! They couldn’t..."

- Champ345

If I could give negative stars I would! They couldn’t give me a car for free right now to do business with them ever again ! That’s how horrible of a dealership they are! The managers word means nothing and they never do what they say or agree to do upon car deal!

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Recommend Dealer
No
Employees Worked With
Other Employees : Owner was terrible , Korey Knight
April 20, 2019

"STEVE WAS AWESOME "

- Gypsy German

I came in due to an issue with my previous car bought in Kia 3 years ago. Steve was amazing trying to find a solution to our problems. We ended up buying a new car, just because of the great service we received from him. This is the third car we bought from Kia, and the second car didn't meet our expectations due to some factory issues, however Steve was great and understanding and honestly he is the reason we decided to give Kia a new opportunity. Kuddos to Steve!

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Recommend Dealer
Yes
Employees Worked With
Steven Cirillo
Apr 22, 2019 -

Raceway Kia of Freehold responded

Thank you so much for sharing. While we're sorry to hear about your previous Kia, we're happy you found a new Kia that's better suited for you. Stop by soon and let us know how you're liking it!

February 24, 2019

"Leasing to service."

- Brianshorr

Raceway Kia put me in a new sorento at a very affordable price. The service of the dealership is fabulous and from Joe their service manager right thru to all their service professionals. I would not go anywhere else. Always a delightful experience. Thank you Brian Shorr

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Recommend Dealer
Yes
Employees Worked With
Other Employees : MANNY SHAH
Feb 25, 2019 -

Raceway Kia of Freehold responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

January 16, 2019

"Excellent service "

- Marvelous Dee

I am very pleased to say the Customer service and friendliness of Lauren is Phenomenal. Her greetings make you feel very welcomed and appreciated as a customer.

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Recommend Dealer
Yes
Employees Worked With
Lauren Daidone
Jan 18, 2019 -

Raceway Kia of Freehold responded

Good to hear your thoughts. We hope you'll recommend us to others who are looking for a new or pre-owned vehicle!

December 15, 2018

"Love my car"

- Tabian313

This was a great low pressure easy experiance. Sales man was friendly and knowladgeable. Thanks for all the help with this purchase and making this so easy

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Recommend Dealer
Yes
Employees Worked With
NABIL GHONIAM, RYAN GUDERIAN
Dec 17, 2018 -

Raceway Kia of Freehold responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment! Thanks for sharing.

June 23, 2018

"Awesome Customer Service!"

- Lindarella

Joe Aguilar & Vito Had me out of there, & on the road in less than an hour. Very happy with their Service Department, and Waiting Area!

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Recommend Dealer
Yes
Employees Worked With
Joe Aguilar
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