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Rallye Acura - Service Center

Roslyn, NY

4.8
2,072 Reviews

2,072 Reviews of Rallye Acura - Service Center

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August 04, 2022

Lack of communication skills. Need to improve customer service skills. After the service was completed, I had to go back to find the advisor because I was given the wrong informat More

by NAVYSKY1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny Persaud
Aug 04, 2022 -

Rallye Acura responded

Providing a positive experience is our top priority, and we're sorry to hear your experience did not meet these standards. We'd love the opportunity to discuss your visit in more detail and clear up any issues we can. If it's possible to talk one-on-one, please reach out to us directly so we can turn this around for you! Stefanie Horn (GM) 516-625-7070

August 01, 2022

Just waited a really long time for my car. It appeared by contact was helping someone else for a while and my car was ready. Someone else should have given me the paperwork. More

by RED8ROBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Persaud
Aug 01, 2022 -

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry about the long wait. We will share your comments with our team, and we hope you will give us another opportunity to serve you. Charles Ludeman (SVC MGR) 516-625-7777

August 01, 2022

The service department is very good they have excellent customer service making the customers feel good More

by REYNIEL0102
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Persaud, Robert Rodriguez
Aug 01, 2022 -

Rallye Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Charles Ludeman (SVC MGR) 516-625-7777

July 29, 2022

🌻🌄THE BEST! !!☆☆☆☆☆☆☆RALLYE ACURA SERVICE! ☆ESPECIALLY "KEEYOUNG MOON" ALWAYS SO KIND & CARE WITH VERY KNOWLEDGEABLE! THANK YOU! ALL OF YOU! ☆RALLYE ACURA☆ More

by HAHN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Persaud
Aug 01, 2022 -

Rallye Acura responded

Thank you for your very kind review. Keeyoung and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye Acura. Charles Ludeman (SVC MGR) 516-625-7777

July 29, 2022

The service at Ralle Acura is the best by far. Moon and Allen went out of their way to fix the problem. The staff is professional, skilled, respectful and friendly. More

by MelDee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keeyoung Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen from the service department , Kenny Persaud
Aug 01, 2022 -

Rallye Acura responded

Thanks for sharing your thoughts about your service experience with Rallye Acura. Keeyoung, Allen, and our team appreciate your business and hope to see you again soon! Charles Ludeman (SVC MGR) 516-625-7777

July 28, 2022

You can’t ask for more from Rallye Acura service people, there are quality measures in every step. I’ll be buying another Acura soon because of the great service thanks More

by SPITALNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The garage greeter is the best.
Jul 29, 2022 -

Rallye Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Charles Ludeman (SVC MGR) 516-625-7777

July 28, 2022

Ralley Acura is always efficient and on time during my service appointment. The staff is always courteous, pleasant and keeps me informed of vehicle status. More

by ROBERTABOUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Rallye Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Charles Ludeman (SVC MGR) 516-625-7777

July 27, 2022

Outstanding, friendly service as always. Chad is the best. Always makes his clients feel special. More

by cgambino71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Rallye Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Acura. Charles Ludeman (SVC MGR) 516-625-7777

July 26, 2022

Outcome was exactly what I desired . . above and beyond to work on my car efficiently More

by doctess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan the nsx tech awesome top notch
Jul 26, 2022 -

Rallye Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Acura, we look forward to having you as one of our valued customers for many more years to come! Charles Ludeman (SVC MGR) 516-625-7777

July 26, 2022

This dealer has treated me well in all aspects, buying cars and servicing them for over 15 years. They have excellent service personnel and all work is done correctly and in a reasonable time. More

by FRANK241JV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Tammaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enza Comito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Ludemann, Marc
Jul 26, 2022 -

Rallye Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Charles Ludeman (SVC MGR) 516-625-7777

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