Rallye BMW

Horrible! Completely horrible experience. First, you tell me that a part that cost $8000 is not covered in my signed warranty. And after two weeks, when I deci Completely horrible experience. First, you tell me that a part that cost $8000 is not covered in my signed warranty. And after two weeks, when I decide to trade that car in for a different car, you call me and tell me that it is covered??? Get lost More

Everything was excellent from start to finish. Frank's communication was perfect. Frank was easy to work with and was very responsive to all my questions Frank's communication was perfect. Frank was easy to work with and was very responsive to all my questions More

Anthony has been simply wonderful! This is my second time returning for service. He is very informative, through, and ensures that my issues are addressed with my vehicle. His customer This is my second time returning for service. He is very informative, through, and ensures that my issues are addressed with my vehicle. His customer service is impeccable and he will be the reason that I continue to travel from the South Bronx passing many other BMW dealerships to get my car serviced at Rallye! He is a true gem and I am happy you guys have him there. I almost traded the car after the horrible experience I had at BMW of Manhattan and he has turned it around. This is my first BMW that I have owned and probably won't be my last because of his knowledge and service. More

It was very professional and pleasant! Anthony and Alex were simply amazing, took great care of me and most importantly my car was fixed properly! I will definitely be returning for my ser Anthony and Alex were simply amazing, took great care of me and most importantly my car was fixed properly! I will definitely be returning for my service needs! More

Was really disappointed with my service experience. Communication was very poor, I had to follow up multiple times for updates and even when I tried to escalate to a service manager the manager never c Communication was very poor, I had to follow up multiple times for updates and even when I tried to escalate to a service manager the manager never contacted me. The service department’s internal processes got in the way of expeditiously resolving my issue. More

I had an outstanding experience working with Bert Vargas at Rallye BMW, and I can’t recommend him highly enough. From the moment we started talking, Bert set a completely different tone than what most peopl at Rallye BMW, and I can’t recommend him highly enough. From the moment we started talking, Bert set a completely different tone than what most people expect at a dealership. He was extremely thorough without ever feeling pushy, answered every question I had (and some I hadn’t thought to ask yet) with clarity and patience, and made what could have been a stressful process feel smooth and genuinely easy.What really stood out was his communication. Bert was responsive, knowledgeable, and consistently focused on making sure I felt informed and comfortable every step of the way. He has that rare combination of professionalism and a personable, easygoing style that immediately puts you at ease. You can tell he actually cares about getting things right for the customer rather than just moving the deal along.Bert went above and beyond to handle every detail properly, and I walked out feeling confident, well taken care of, and glad I chose to work with him. If you’re visiting Rallye BMW for sales or service, ask for Bert Vargas — you’ll be in excellent hands. More

Bert was a joy to work with -- we've worked with him through 2 leases and now one purchase; he is forthright and direct and delightful and very, very patient with us as we went back and forth a lot on o through 2 leases and now one purchase; he is forthright and direct and delightful and very, very patient with us as we went back and forth a lot on our next steps. It's a little far out for us but we keep going back because of the personal relationship with Bert (who was actually recommended by a friend of ours who also leased from him). Wholeheartedly recommend him and if you're in the market for a BMW in the greater New York metro area take the drive out to LI and talk to Bert first. More

We just picked up our second BMW X5, and we couldn’t be happier with the experience thanks to Bert! We were looking for a very specific, rare combination—Tanzanite Blue exterior with an Ivory White interio happier with the experience thanks to Bert! We were looking for a very specific, rare combination—Tanzanite Blue exterior with an Ivory White interior. We reached out to Bert back in September, and he called us right back to let us know one coming off a lease would be arriving in November. He stayed on top of it every step of the way and made the whole process seamless. If you want a client advisor who truly listens and delivers, go see Bert! More

Great Experience, Excellent Customer Service, Suada Deljanin was amazing throughout the process . There was proper update and guidance step by step. She along with her team made everything very easy. Deljanin was amazing throughout the process . There was proper update and guidance step by step. She along with her team made everything very easy. Thanks, More