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Rallye BMW

Westbury, NY

Overview
Employees
Reviews
Vehicles
4.7
8,354 Reviews
Welcome to Rallye BMW – New York’s premier BMW center located in Westbury, New York. As a proud member of the Rallye Motor Company, our industry-best team is focused on satisfying each and every guest that visits our dealership. When you come to Rallye, you’ll notice the extraordinary care & attention to detail is simply unmatched by any other car dealership. We share your passion for the Ultimate Driving Machine® and maintain a customer-centric focus to provide an automotive experience that’s second to none. As the top-rated BMW dealership in New York, we’re confident that you’ve come to the right place for all of your BMW needs.
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1 Brush Hollow Rd

Westbury, NY

11590

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Showing 8,354 reviews

December 01, 2022

Service is always excellent. Fast in and out. Nicely greeted as I pull in. And I’m taken care of very courteously. More

by Hdorrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Rallye BMW responded

We are delighted to receive your feedback. Thank you for your confidence in Rallye BMW, and for your business. We are thankful to have you as a customer!

Helpful
November 30, 2022

Service was excellent! Marcus the representative was knowledgeable and really explained what he was going to do and how long it will take. This helped me plan my day better More

by SALINERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
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Dec 01, 2022 -

Rallye BMW responded

Thank you for the great review! We appreciate the kind words about Marcus and hope to see you back again at Rallye BMW. Safe travels!

Helpful
November 30, 2022

I was sold a wheel alignment without tires being tested with a tread depth gauge. More

by JLARSON.2538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2022 -

Rallye BMW responded

I am sorry to see the low rating. We want the most for our guests, and I would be happy to speak with you directly so I can better address this feedback and see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

Dec 02, 2022 -

JLARSON.2538 responded

My buying and leasing BMW’s from Rallye has always been in spite of the service department. My wife loathes bringing a car for service. Rallye treats women as marks trying to sell unnecessary work. Rallye’s fuel injector cleaning scam goes way back. I get it. It’s a grift. I should have been more careful and told the service advisor to jump off a bridge.

Helpful
November 30, 2022

My BMW experience has been awesome. Rallye Service is the best. I come in at my appointment, they are ready for me, loaner is all set. Out in 5 minutes. Was contacted by my advisor More

by tmacibs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Rallye BMW responded

Woohoo! It makes us proud to hear that you receive the best service from Rallye BMW. Thank you for trusting us to get the job done right. Until next time, safe driving!

Helpful
November 30, 2022

It was an extremely easy process, everyone was very friendly and helpful, we buy all our cars there. More

by ASTIGLIANESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Channan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Rallye BMW responded

Thank you for this great review! It is great to hear that our team was helpful and friendly. We are grateful for your loyal trust in Rallye BMW!

Helpful
November 29, 2022

Bert Vargus has always worked above and beyond to satisfy the automotive needs of my family. Bert and Rallye are my number 1 go to. More

by GSCHEINER
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bert Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Rallye BMW responded

It was our privilege to serve you, thanks so much! -- Rallye BMW Team

Helpful
November 29, 2022

Working with Frank was a pleasure, as always! So happy he is back. Everything was expeditious, efficient and he's always friendly and professional More

by KAREN.KUNCMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Rallye BMW responded

Thanks for the kind words and great review of Frank and our team here at Rallye BMW! We hope to see you again in the future!

Helpful
November 29, 2022

Service manager was dishonest with me and treated me like an idiot. What goes around , comes around... More

by notgoingback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Rallye BMW responded

We pride ourselves on our professional service, and I'm very sorry that you didn't have a better experience. I apologize for the way you were treated during your time working with us and would appreciate the chance to speak with you to see what more I can do to better your visit. If you are willing, please give me a call directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

Helpful
November 29, 2022

Best part was the service advisor I worked with during the visit Frank Trotta was awesome More

by jeff@synergysls.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Rallye BMW responded

Thank you for the 5-star review of Rallye BMW, Jeff! We are thrilled to hear that you had a great experience with Frank. He will appreciate the shoutout!

Helpful
November 29, 2022

Was not a good experience. .. they didn't have. A loner car for me and I had to go and forth with the rep about part that were cover under warranty... More

by ROME142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Rallye BMW responded

I am so sorry to hear that your service visit did not go as hoped and that you did not receive a loaner vehicle. Our goal is to deliver accommodating and efficient care, and it's very disappointing to learn that we missed the mark this time. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team so that we may improve moving forward. If there is anything else you would like to share, please don't hesitate to give me a call. Thank you, Chris Blanco - Service Manager - 516-833-4862

Helpful
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