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Rallye BMW - Service Center

Westbury, NY

4.5
5,357 Reviews

5,357 Reviews of Rallye BMW - Service Center

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December 28, 2023

Dennis was great. Gave me a nice loaner car and when I picked up my car It was washed and clean A+ plus plus More

by Mhacker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Dec 28, 2023 -

Rallye BMW responded

We're so glad to know that Dennis provided you with top-notch service at Rallye BMW! It's great to see your car was returned clean and fresh. Thanks for the 5-star review — we appreciate it!

December 27, 2023

This dealer is the one I have been working with in the last 8 years. Most of the time, they didn't let me get upset. Few instances, they reset my personal settings (seat positions etc.); they sometimes di More

by YY185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : This dealer is the one I have working with the last , Mitchell Levy
Dec 28, 2023 -

Rallye BMW responded

We appreciate your loyalty over the past 8 years at Rallye BMW! We're sorry to have upset you on a few occasions, but we'll strive to improve those areas. Thanks for considering us number one among other dealerships - that means a lot!

December 27, 2023

My service experience was excellent. Easy to setup and get service. Attendant was knowledgeable and pleasant to deal with and communicated with me often. More

by lanceplanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Deljanin
Dec 28, 2023 -

Rallye BMW responded

We're glad to know your service experience at Rallye BMW was excellent and hassle-free! Our team always aims for effective communication and pleasant interactions. Thanks for the positive feedback!

December 27, 2023

I always receive great service from Adam this time and Bret Hines for double digit years.The pricing may not always be the best as in mine and husbands most recent lease but it’s my service advisor Bret H More

by BAMBAM11001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Dec 27, 2023 -

Rallye BMW responded

We're so glad to know that our team, especially Adam and Bret, have consistently provided you with great service at Rallye BMW. Your loyalty means a lot to us! We'll continue doing our best for valued customers like you.

December 27, 2023

My service was excellent along with the staff being very professional.My service advisor Chris addressed all my problems. More

by gwd1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Rallye BMW responded

We're glad to know that you had an excellent service experience with us at Rallye BMW. It's great to see Chris was able to address all your concerns professionally. Thanks for the positive feedback!

December 27, 2023

Wonderful dealership and service looking forward to returning for both service and purchasing far into the future More

by vincent.destefano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Camacho
Dec 28, 2023 -

Rallye BMW responded

We're delighted to know you had a great experience at Rallye BMW! We look forward to serving your automotive needs in the future. Safe travels until we meet again!

December 26, 2023

This service department is the most unprofessional and under management experience I have ever had to deal with!!! Not once or twice but every single time I brought my car in for service. I can’t w More

by artshuistudio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Rallye BMW responded

I'm sorry to read about your repeated negative experiences with our service department. This is not the level of professionalism or customer care we strive for, and I apologize if you've been left feeling ignored or disrespected. Your feedback will be taken seriously as we work on improving our services. Please reach out so that I can personally assist in resolving this issue for you - Thank you, Chris Blanco - Service Manager - 516-833-4862.

December 25, 2023

He was a very kind and great dealer. I like that he’s honest and diligent . More

by KKH753951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Rallye BMW responded

We are so happy that our Rallye BMW team earned your five stars. Thanks for taking the time to leave us a review! We are here for anything you might need down the road!

December 23, 2023

She was very cordial, knowledgeable & professional. Kindly have her be my permanent service advisor in the future More

by JOENAN6582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2023 -

Rallye BMW responded

We're glad to know you had an exceptionally positive experience with our service advisor at Rallye BMW. We'll certainly take your request into consideration for future visits! Thanks for trusting us with your business!

December 23, 2023

New front brake pads replaced at Rallye squeak daily and I was told this is normal. More

by VMTOSCANO
Workmanship
Recommend Dealer
No
Employees Worked With
No names
Jan 02, 2024 -

Rallye BMW responded

I am truly sorry to see this review. I invite you to contact me so we can discuss your personal experience together and work towards a solution. I hope to hear from you soon. Thank you, Chris Blanco - Service Manager - 516-833-4862

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