Rallye BMW - Service Center

Only Dealer I will go to to get work done on my ex four service manager Bret Hines always takes care of us and I like the addition of the short video they sent you when you’re waiting for the car to let yo service manager Bret Hines always takes care of us and I like the addition of the short video they sent you when you’re waiting for the car to let you know what’s going on More

Chris was very helpful and also i had to be at work on time and he made sure my car was available for pick up appreciate his work definitely one of the best advisors that help you time and he made sure my car was available for pick up appreciate his work definitely one of the best advisors that help you More

Greeted by warm service, diagnosed problems and actually had parts in stock same day! Would come back over other service centers for sure. had parts in stock same day! Would come back over other service centers for sure. More

Very professional and very friendly service. Specifically the lift service makes my trip much easier. Specifically the lift service makes my trip much easier. More

Great service, So far there is nothing at this time that. Can say more Thank you that. Can say more Thank you More

I am very happy with the dealership. Service representative Cosmo is great always very helpful and knowledgeable about the service Service representative Cosmo is great always very helpful and knowledgeable about the service More

Enjoyed doing business with you. Mika got me the car I wanted and managed to deliver it in a timely fashion. The staff was courteous and professional Mika got me the car I wanted and managed to deliver it in a timely fashion. The staff was courteous and professional More

we have brought her 2022 iC in for multiple issues and they have never been resolved, the last time we brought it in for software issa d new tires, the tires are under inflated and the computer radio were they have never been resolved, the last time we brought it in for software issa d new tires, the tires are under inflated and the computer radio were we need to take the tire chains off, i have asked to speak to someone at Rallye corporate and i am still waiting, we are loyal Rallye customers probably over 7 vehicles we are questioning our future purchase More

The service took longer than expected but Anthony was responsive when I reached out. Thanks. responsive when I reached out. Thanks. More

This was the absolute worst experience I have ever had with an auto dealership. I first brought my car in on December 27 for my annual maintenance. I was told they may not get to my car that day as they w with an auto dealership. I first brought my car in on December 27 for my annual maintenance. I was told they may not get to my car that day as they were backed up from the holiday. I eventually took my car back on the 30th when I could not be told when it would be ready and rescheduled it for Jan 17th. Bret was not working so Anthony was my new POC, he was honest and told me again that they might not get to my car that day but that he would keep me informed. When I did not hear from him I called on the 20th for an update at noon where I was told he was with a customer and would call me back shortly. When I had not heard from him by 2:30 I called back and was able to speak to him and he told me he had no idea when my car would be ready. I followed up with him on the 21st and he finally told me that my car was going to be looked at. I then received a video showing me my car and I followed up with Anthony to see if everything was OK and he told me yes. My wife, who had been tracking the car saw that it was about 15 miles away from the dealer and that the driver window was down and the temperature was well below freezing. I asked Anthony what was going on and asked him to call me. He told me that they drive every car to reset codes, I asked him if he was sure that they drive every car 30 miles to reset codes and he said yes, I asked him to send me a text to document this and I am still waiting for that. Overall, I am frustrated that it took two appointments and days of waiting with no communication to handle a normal serv More