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Rallye BMW - Service Center

Westbury, NY

4.6
5,346 Reviews

5,346 Reviews of Rallye BMW - Service Center

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August 29, 2023

Adam Romano and the whole Rallye team were very helpful during my service experience. Thank you. More

by EAO101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Romano
Aug 30, 2023 -

Rallye BMW responded

It was our pleasure to assist you here at Rallye BMW. We will pass along your thanks to Adam and the team!

August 29, 2023

Very thorough service, answer all questions and make recommendations, keep me informed, car comes back clean. More

by BBKDANCER1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Rallye BMW responded

We're glad to know you had a great experience with our service team at Rallye BMW! We always aim to keep customers informed and provide thorough recommendations. Thanks for the review, we appreciate it!

August 29, 2023

entire service team is great and especially Carol who helped me. car was also spotless and like new when i got it back will always use ralleye. More

by lawyerLARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Rallye BMW responded

We're so glad to know that you had a great experience with our service team, especially Carol! Thanks for choosing Rallye BMW and we look forward to assisting you in the future. Enjoy your spotless car!

August 29, 2023

Rallye BMW is professional, direct and trustworthy. Customer service is important to me and they always make it extremely easy to work with them. More

by Jrfus0071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Rallye BMW responded

We're glad to know that you've found our team at Rallye BMW professional and easy to work with. Customer service is indeed a top priority for us, so it's great hearing we hit the mark! Thanks for your review!

August 29, 2023

I was super impressed with this dealership. It was super clean, the staff was super professional and Anthony was a Gem. I will recommend all my fiends and family to this location. The service More

by sammysutton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Rallye BMW responded

We're delighted to know you had such a positive experience at Rallye BMW! It's great that Anthony and our team went above and beyond to assist you. We appreciate your recommendations, and we'll be here for any future service needs!

August 28, 2023

Easy and efficient easy and efficient as well as they were courteous in handling the service call More

by kliblaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Rallye BMW responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Rallye BMW!

August 28, 2023

The service center is not staffed with skilled technicians and the management pushing to much up selling 🙄and thy tried returning my car two times unfinished and damaged to exterior stay away More

by frankruiz1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Rallye BMW responded

Frank, I'm sorry to read about your experience with our service center. We strive for excellence in all we do and it's clear that we fell short during your visit. Your feedback is important as it helps us improve, so let's discuss this further if you're willing. Please reach out at your earliest convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

August 28, 2023

The advisor Frank Trotta, This was the first time I encountered such a poor service attitude. I discovered an issue and called multiple times, but he did not follower up or answer and failed to my repl More

by fleccss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Trotta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Rallye BMW responded

I'm sorry to read about your experience. We strive for excellent customer service and it's clear we missed the mark here. I understand how frustrating this can be, especially when you're trying to resolve an issue. Please reach out directly so that we may address your concerns promptly and effectively. Thank you, Chris Blanco - Service Manager - 516-833-4862

August 28, 2023

Maryam, a cashier, was kind, intelligent and welcoming. I appreciated the clarity of her explanations. More

by MARKSLYNNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maryam, a cashier
Aug 28, 2023 -

Rallye BMW responded

It's great to know that Maryam provided you with such a positive experience at Rallye BMW. We'll make sure your compliments reach her! Thanks for the review.

August 25, 2023

Great experience . Brett Hines made sure any questions or concerns were address to my satisfaction. More

by 330xi drive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Rallye BMW responded

We're proud to hear that Brett's informative and attentive service made your recent visit to Rallye BMW a great one! We appreciate your business and hope to work with you again in the future!

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