Rallye BMW - Service Center

Eric Pintar is a great technician! ! Wonderfully talented individual. Service team was great too always a pleasant experience. ! Wonderfully talented individual. Service team was great too always a pleasant experience. More

Had so many issues. The problem started when Rallye BMW changed my front tires, initially Bridgestone tires changed to pirelli tires. Without my consent.. After changing The problem started when Rallye BMW changed my front tires, initially Bridgestone tires changed to pirelli tires. Without my consent.. After changing the tires the vehicle slips while turning and I have been complaining from the beginning. The dealership said this will be fixed after driving some time. But the problem wasn’t resolved. I had oil pressure Alarm and I went to dealership to fix this and also complain about the slipping of the front tires while turning. Dealership said that this is differential complaint and they need to replace and in order to replace the differential I need to change the rear tires( the tires were good for another 10K miles) at the time the car was less than 20K ( when I changed the front tires the car was less than 11K) I changed the tires and the differential. The problem still not fixed. When complained they said that all X5 have that problem. Oh.. the other thing is after changing the rear tires the dealership ship put different size tires - 20” on one side and 21”on other. The vehicle was driving weird and they corrected. The AC was not working and I returned the car again complaining about the slipping of the front tires. They told me that I have to change the front tires. I have to use my tire insurance to change the tires again which dealership is at fault from the beginning which again is less than 10k. Either they initially put the bad tires or the dealership did not know what they are doing. Anyway they did not lose anything, I did - costs more than 2200 for tires. After everything the seat ventilation was not working and complained about that too. But they did not fix that. I sent an email to Adam Romano- the service advisor about the seat ventilation and he didn’t even reply. I do not recommend this dealership other than oil change. Whenever you go for service the first thing they check is the tire tread, the dealership always recommend to replace the tires. The advisors will talk to you nicely and they milk you good. By the time you realize you must have lost thousands. They gave me rental from enterprise and the rental charged my credit card for the rent. I asked Rallye BMW for refund and they said they will send a check but never received, it s more than 5 months. I think I lost that too. If you still wanted to go to this dealership for service make sure they fixed the problem in the first place. Good luck. More

Professional, efficient. My service advisor Cosmo was always communicating. A great experience. Have no hesitation in recommending Rallye BMW. My service advisor Cosmo was always communicating. A great experience. Have no hesitation in recommending Rallye BMW. More

Brought my 2013 M3 in for windshield rubber replacement. Job was done to perfection, service department alway does a great job. Thanks to Matt, Chris, Alex, Bret and the rest of the fantastic crew. Job was done to perfection, service department alway does a great job. Thanks to Matt, Chris, Alex, Bret and the rest of the fantastic crew. More

The customer services need to be better and the sales people need to return back your calls when you call them people need to return back your calls when you call them More

My experience is incomplete. I am having a software issue that occurred under warranty. I am worried that I will get a temporary fix and when there is a new over the air update I am having a software issue that occurred under warranty. I am worried that I will get a temporary fix and when there is a new over the air update I will have the Same problem. More

Great work and easy transaction. I was kept up to date on everything on my repair. I was kept up to date on everything on my repair. More

They were very accommodating with the rental witch was most important for me since my boss is the CEO OF LOREAL and the services. most important for me since my boss is the CEO OF LOREAL and the services. More

Professional services professionally done Courteous, efficient and especially knowing and knowledgeable. Highly recommend this dealer efficient and especially knowing and knowledgeable. Highly recommend this dealer More

The service at Rallye BMW is always top notch! Bret is an awesome service advisor and very helpful. Everyone else that I deal with at the dealership are great as well. Thank you!! Bret is an awesome service advisor and very helpful. Everyone else that I deal with at the dealership are great as well. Thank you!! More