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Rallye BMW - Service Center

Westbury, NY

4.5
5,326 Reviews

5,326 Reviews of Rallye BMW - Service Center

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December 24, 2022

Carol was amazing helping get my repair done on my vehicle and securing a loaner on short notice. More

by MM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2022 -

Rallye BMW responded

We're delighted Carol and our team could provide helpful assistance here at Rallye BMW! Thanks so much for the supportive feedback.

December 22, 2022

Service advisor was very responsive and kept me appraised of every step and any other additional changes. Very professional More

by rcsingson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Rallye BMW responded

Thank you for taking a moment to give us a shoutout! Your five stars mean the world to us. Have a great day! - Rallye BMW

December 22, 2022

Great dealership great service W W W W W W W W W W W More

by GEOTZANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Deljanin
Dec 22, 2022 -

Rallye BMW responded

Thank you for the great review of us here at Rallye BMW! We appreciate it!

December 22, 2022

Professional, fast easy and definitely recommend. resolve small basic issues very quick and big issues quicker than usual Ty Dennis you’re the man. More

by DELISHAEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Dec 22, 2022 -

Rallye BMW responded

Thank you for this flattering review of Rallye BMW! We appreciate your shoutout to our team and hope you have a great day!

December 21, 2022

very poor service. Tire was supposed to be checked. They checked wrong tire and send us back. Again we have visit to check. Ended up replacing 4 tires at high cost. One More

by tilakhsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember
Dec 22, 2022 -

Rallye BMW responded

I am sorry that you are frustrated. We aim for excellent customer service, but it's clear we let you down. I apologize for the inconvenience and would like to make this right. Please contact me so we can speak about the details of what occurred. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 20, 2022

I returned loaner almost two months ago and still haven't received my 500 dollars I had to put down for a complentary loaner. This place also sold me a pretty lemon. I've had to put this car in the dealer's More

by IAMFRENCHIEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saleman is no longer working at Rally
Dec 21, 2022 -

Rallye BMW responded

This is highly concerning feedback to receive, and I'm sorry that you're frustrated. We aim for best-in-class service but it's clear we let you down. Let's speak about this directly--would you give me a call when you have a moment to spare? Thank you, Chris Blanco - Service Manager - 516-833-4862

December 20, 2022

The service I received was great and fast. Bret was super helpful. Thank you! Happy Holidays! More

by VIVIAN Dai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Rallye BMW responded

We’re delighted to get your 5-star review, Vivian. Bret will appreciate the shoutout. Thanks for working with us here at Rallye BMW! Happy holidays!

December 20, 2022

It's always a pleasant experience at Rallye. The work was finished in a timely manner, as always the staff was professional and courteous. More

by JTP718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Romano
Dec 20, 2022 -

Rallye BMW responded

Thanks for the five stars! The Rallye BMW team is happy to hear you are satisfied with our services. Until next time!

December 19, 2022

Poor service i never expected that. Bad experience because the nut was lose on the highway it comes out almost killed me More

by abirhoss11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Trotta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Rallye BMW responded

This review is very concerning to receive. We pride ourselves on our thorough service, and I assure you this does not reflect our commitment to quality and safety. I'd like to step in so that I may learn more about your situation and see if I can help make things right. If you are willing, please consider giving me a call when you are available. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 17, 2022

When I picked up my car I was told everything was good with the car. When I got home I watched the video that was sent about the car and heard that my car needed 4 tires. The car is 2 years old! And why w More

by SANDLESG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get any names
Dec 19, 2022 -

Rallye BMW responded

I apologize for the lack of communication with regard to your vehicle. We strive to deliver efficient and straightforward service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Chris Blanco - Service Manager - 516-833-4862

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