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Rallye BMW - Service Center

Westbury, NY

4.5
5,305 Reviews
Call Service Center (516) 226-7651

5,305 Reviews of Rallye BMW - Service Center

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September 21, 2022

Helpful clean environment they greet all customers fast service they work well with the customer More

by eloise1368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2022 -

Rallye BMW responded

Thank you for the stellar compliments to our team here at Rallye BMW! We value your business and look forward to assisting you again in the future!

September 20, 2022

Honest, good service. Good communication. Dennis our sales rep was both friendly, helpful and explained everything in detail. More

by wbragger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
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Sep 20, 2022 -

Rallye BMW responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Dennis and the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

September 20, 2022

Great service - Adam Romano is a fantastic service advisor ! The entire dealership is extremely well run. More

by DOCJRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Romano
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Sep 21, 2022 -

Rallye BMW responded

Thank you for your review! We are happy to hear that Adam was wonderful to work with! See you again next time here at Rallye BMW!

September 19, 2022

My service advisor was perfect. All work was done when it was said it was going to be done. Chris Blanco runs a great department! More

by DEBIRNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Rallye BMW responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Chris and the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

September 19, 2022

Brett is very accommodating and knowledgeable of the services that is needed for my car. Also loved the video of that was sent to explain what they were working on More

by BetsyL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Hines
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Rallye BMW responded

Betsy, thank you for sharing your positive feedback about Brett and the team! We are happy to have you as a customer here at Rallye BMW. Drive safely!

September 19, 2022

My service guy was excellent. He would text me updates about my car and also to let me know when it would be ready More

by GOLDSFAMILY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Rallye BMW responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Rallye BMW team. Drive safely, and we hope to see you back!

September 19, 2022

Worst service experience I’ve had in 11 years and 8 BMW’s. All this over a 108 dollar oil change. Lost a brand custom. I would never go back and would advise others to steer clear. More

by JASONMCG245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cosmo Laurino
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2022 -

Rallye BMW responded

I'm very sorry to see your review. We strive to provide fair and competitive rates within the current market, and I apologize if our oil change price was higher than anticipated. We appreciate your feedback and will take it into consideration as we work to improve our customers' experiences. If you'd be willing to provide further contact information, we would like to reach out. Thank you, Christopher Blanco - Service Manager - 516-833-4862

September 18, 2022

2nd vehicle purchased, this one unexpected. Happy with my new car. A little disappointed in the car delivery and cleanliness. Very rushed. Had a much better experience in that area the first ti More

by hjred95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Channan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francis Rueda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Rallye BMW responded

Thank you for this review. We strive to deliver a seamless purchase experience, and it is disappointing that this was not better reflected in your time working with us. We apologize for the state of your vehicle and will be sure to use this feedback to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Danielle Dewling - General Sales Manager - 516-833-4850

September 17, 2022

Excellent experience. Car was serviced on time, on budget and washed. Awesome! Love Rallye Service Department! More

by VANMVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Rallye BMW responded

We love this kind of feedback from our happy customers. Thank you for trusting Rallye BMW. Have a great day!

September 17, 2022

Excellent service. Loaner car was important since repairs took one week. Cost of the repairs was high. Staff was very courteous and friendly More

by IVTHP28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2022 -

Rallye BMW responded

Thank you for sharing this feedback! We are thrilled that our team took great care of you and hope to see you again at Rallye BMW. Have a wonderful day!

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