Rallye BMW - Service Center

Top level service center. Prompt timing, superb communication to update me about all details. Highly recommended communication to update me about all details. Highly recommended More

I always have my car serviced at Rallye. My service advisor Adam Romano and the service technicians at Rallye know my car and what it needs to keep running smoothly. They are the best! advisor Adam Romano and the service technicians at Rallye know my car and what it needs to keep running smoothly. They are the best! More

I brought my car in for brake service in mid January, at 10.30am, I was waiting for the service. At 11.20, I was told there was no internet, and there would be a delay. At noon, there was no update. They 10.30am, I was waiting for the service. At 11.20, I was told there was no internet, and there would be a delay. At noon, there was no update. They had no clue when they could start on the car. Instead of giving people 3 choices (continue to wait, get a loaner, or take the car and reschedule), the head of service (Chris Blanco) could only shrug his shoulders. Another service guy, Adam Romano, was giving a line of BS to an older woman. His attitude was a disgrace to the dealership, and we had words. He should have been fired, on the spot. the head of service (Chris Blanco) had nothing to say. I tried to get in touch with the GM, Matt Carlson, but he was on a zoom call, with no time to speak with customers, or get involved in the problem. VERY POOR SERVICE. Customer service needs to be taught. I will now use BMW of Bayside. More

Great service in general, except long waiting of reservation process through the multiple phone calls reservation process through the multiple phone calls More

Fast in fast out. Brett is a great service advisor. He offered to arrange a ride home although I didn’t need it. offered to arrange a ride home although I didn’t need it. More

I am very satisfied with the service performed on my vehicle at the Westbury, NY location. The car rear brake lights and passenger side headlights work quite well since installation. So far so good. Tha vehicle at the Westbury, NY location. The car rear brake lights and passenger side headlights work quite well since installation. So far so good. Thank you so much. More

Always a pleasure to work with the crew at Rallye BMW. They are always helpful and professional. Thank you guys for making my service awesome. They are always helpful and professional. Thank you guys for making my service awesome. More

Great. people at the door are fantastic. They do care for customers and works as a team. Very happy customers and works as a team. Very happy More

Adam at the service department is wonderful. He is always very professional, knowledgeable and trustworthy. very professional, knowledgeable and trustworthy. More

Great service and regular updates were sent for the service status of my vehicle while in the shop. service status of my vehicle while in the shop. More