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Rallye BMW - Service Center

Westbury, NY

4.5
5,338 Reviews

5,338 Reviews of Rallye BMW - Service Center

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July 21, 2021

Very professional. Got my car in at scheduled time and completed earlier than expected. My car had an issue that was not scheduled and they were able to take care of it during this visit. Very happy with More

by EXTRAGILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Rallye BMW responded

Thank you for choosing Rallye BMW. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2021

Rallye is the first and only dealership I've dealt with in the past 25 years that makes your service experience enjoyable...! The moment you arrive you realize this is the way service should be managed. More

by dconsi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Rallye BMW responded

Thank you for this wonderful feedback! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye BMW, we look forward to having you as one of our valued customers for many more years to come!

July 20, 2021

All personnel were terrific; professional, courteous, knowledgeable and friendly. Rallye BMW has grown well over the years and I’ve never been disappointed. I’ll remain a loyal customer. More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David O’Neill
Jul 21, 2021 -

Rallye BMW responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye BMW.

July 20, 2021

The dealership has always been prompt, cooperative and courteous. They maintain commutation with service updates.and make the owner aware of when the car will be ready for pickup. Service costs are on the More

by RPANARIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Rallye BMW responded

Thank you for sharing your thoughts about your experience with Rallye BMW. We appreciate your business and hope to see you again soon!

July 19, 2021

Dealership was very helpful in making sure my car was repaired to the highest standards.they worked with my insurance company and let me in the loo the entire time. Service was solid and I wouldn’t hesit More

by SHENK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Rallye BMW responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rallye BMW. Please don't hesitate to reach out if you need anything else.

July 19, 2021

The service experience was smooth and easy. I was given loaner and my tire was replaced in a few hours time. Everyone involved was polite and efficient . More

by SSHABER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Rallye BMW responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 19, 2021

Wonderful and friendly service center throughout the entire process. Check in was simple and easy. Wait areas were clean and socially distanced. Rallye BMW always provides exceptional service. More

by Bmw12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chy Wiggan
Jul 20, 2021 -

Rallye BMW responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 19, 2021

The sunroof problem that I brought the car in for continued to rattle again after about 1 week. I am bringing it back in next week which is a major inconvenience as I do not live close to Westbury. More

by SANDERSONWC
Recommend Dealer
No
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Rallye BMW responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 18, 2021

Service is excellent however the loaner vehicles should be given to clients with a full tank of fuel. I was given 1/4 fuel and had to get off the highway due to congested traffic and had to refuel beca More

by JP658
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Rallye BMW responded

Thank you for taking the time to submit a review. We are so glad our service team could assist you. We truly appreciate your business. We apologize, however, that there was not a full tank of gas in your loaner. If you would like to further discuss your concerns, feel free to contact us at your convenience.

Jul 19, 2021 -

JP658 responded

Thank You, no need to discuss further just be aware of this issue

July 16, 2021

Very pleased with knowledgeable and concerned service dept. They made necessary recommendations and performed the work. Prices were competitive and staff was friendly. Thank you More

by BT77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Rallye BMW responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye BMW; we look forward to having you as one of our valued customers for many more years to come!

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