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Rallye Lexus
Glen Cove, NY
3,168 Reviews
Welcome to Rallye Lexus, New York’s Longest Running “Elite of Lexus” Award Recipient (25 years), DealerRater’s 2020 Top-Rated Lexus Dealer in New York, and DealerRater's 2023 Consumer Satisfaction Award winner. At Rallye Lexus, we’re proud to offer our customers unmatched benefits, expertise, and value to make your experience as exceptional as the vehicle you drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 3,168 reviews
May 18, 2024
My navigation system is not working properly, I will explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, Cross Bronx, GWB, then either 80 or Taconic to the Thruway, 490 or380 into Rochester. Well when I put the destination of the Holiday Inn in Rochester it gave an eta of 6:32, and two other options of. 7 - 8 hours. It usually takes me 8-9 hours. Well I picked the 6:32 trip which was 8.5hours which is not my issue. The trip took me to the Williamsburg’s Br, Holland Tun, then Hoboken, and Newark, using county roads and state roads. Until finally 80. It wanted me to get off every exit once in Penn. I finally got off on maybe 490. Once I crossed the Thruway it directed me off using state, county, and 30mph village roads. I traveled thru main streets in many small towns before arriving in Rochester. What a stressful trip! Now the staff at Rallye are very nice! No complaints! But they could not find a problem. So they Tech Expert got in and went thru the program, he checked the pre-set, NONE were set. Then reviewed the routing in the memory, it was exactly like I said. Then put in the address and the same 3 options came up with similar times. He did not know how to fix the issue! I asked if they can change the SD Card? He thought that was a good idea, but return and said this car doesn’t use the SD Card. So now I have my old faithful Garmin taped in front of the Navigation screen. This was not the first time I had a issue, about 6 wks ago I put in the address of a resturant in Kew Gardens, Queens. The Nav had me pass the area, circle past it and finally direct there. I am not happy with Lexus! Before I left the nice young Service Lady gave me a envelop from the Manager, I was so upset, I gave it to the cashier, never opened it, just disgusted. More
by cwcomerford
Verified Customer
May 15, 2024
Great experience, easy deal, and great service/delivery experience - very fast and efficient. Lauren was very helpful and proactive. experience - very fast and efficient. Lauren was very helpful and proactive. More
by davidsingh
May 14, 2024
From start to finish the service was excellent. The technician who performed the work did an excellent job, my alignment was perfect. The technician who performed the work did an excellent job, my alignment was perfect. More
by neildownb4me
May 14, 2024
The place is very clean and nice the staff are very friendly and helpful. The only thing I don’t like is the location is very far from where I live. friendly and helpful. The only thing I don’t like is the location is very far from where I live. More
by RAQUELSTOWE
Employees Worked With
May 14, 2024
Outstanding service , honest sales , finance and technical staff. Overall just an incredible experience. Will buy another car no question from this dealership. technical staff. Overall just an incredible experience. Will buy another car no question from this dealership. More
by tombairpsu
Employees Worked With
Other Employees :
Jose ( technology advisor)
May 13, 2024
It was good. They are courteous and good in customer service. Wish them the best.It is a good service center They are courteous and good in customer service. Wish them the best.It is a good service center More
by PAULTHOTTATHIL
Employees Worked With
May 13, 2024
James is Very pleasant and very knowledgeable… No high sell pressure which I appreciate Jose was a most patient tech specialist who helped me become familiar with my car… it was a very nice experience to sell pressure which I appreciate Jose was a most patient tech specialist who helped me become familiar with my car… it was a very nice experience to deal with James… everything was ready for me on time when I picked up my car… More
by Lgeneen
Employees Worked With
Other Employees :
Jose… tech specialist , Jeffrey Matheos
May 13, 2024
James made my purchase experience simple from beginning to end! Professional, friendly and knowledgeable ! Highly recommend ! to end! Professional, friendly and knowledgeable ! Highly recommend ! More
by Alice913
May 09, 2024
Rally’s is so much better than Freeport Lexus. I look forward to working with you in the future I look forward to working with you in the future More
by BRIANWATERS1
