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Rallye Motors - Service Center

Roslyn, NY

4.7
2,803 Reviews
Call Service Center (516) 588-7585

2,803 Reviews of Rallye Motors - Service Center

Sort by
May 09, 2024

This is the second time that I have had to change the same part on my EQE... there has to be another solution for this problem. The service was great! More

by CARLALEILANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vachris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Rallye Motors responded

We appreciate your feedback and are glad to hear that you had a positive service experience despite the recurring issue with your EQE. Our team will look into this matter further to find a long-term solution for you. Thank you for your continued support and for bringing this to our attention. If you have any further concerns, please don't hesitate to reach out.

Helpful
May 08, 2024

Katie is an excellent service representative. She is knowledgeable, efficient and presents herself very well. Best I have worked with. More

by STEVENGLASER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Rallye Motors responded

Thank you for your kind words about Katie! We're thrilled to hear that she provided excellent service and left such a positive impression. We'll be sure to pass along your compliments to her. If you need anything else, don't hesitate to reach out!

Helpful
May 06, 2024

Service was fair not excellent Staff is friendly. But the problems were not fixed to my satisfaction. More

by BEJITJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramiro Milian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Lyons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chea
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Rallye Motors responded

Thank you for sharing your feedback. At Rallye Motors, we aim for excellence in every aspect of our service, and we're disappointed to learn that we fell short of your expectations this time. Our team is dedicated to addressing all concerns thoroughly and ensuring our customers' satisfaction. We apologize for any inconvenience caused and would like to discuss your experience further to find a resolution. Please feel free to contact me directly at 516-801-2955 - Paul Hartmann, Service Manager, Rallye Motors.

Helpful
May 06, 2024

Very polite and professional. He actually called me by my name said good morning! These simple things can make a difference in people perception of the treatment they received. More

by TEEKAPERSAUDMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Augustine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Rallye Motors responded

Thank you for your kind words! We're delighted to hear that our team member's polite and professional demeanor made a positive impact on your experience. We believe in the importance of personal touches, like using your name and offering a warm greeting. Your feedback is appreciated, and we're here to assist you anytime. Thank you for choosing us!

Helpful
May 06, 2024

Thank you for the quick turnaround! Thank you for the quick turnaround! Your Review • 15 Word Minimum More

by ERIKMOORE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Ripley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Rallye Motors responded

Thank you for the 5-star review! We're thrilled to hear that you appreciated our quick turnaround. Providing efficient service is a top priority for us, and we're glad we could meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!

Helpful
May 06, 2024

Katie Lyons was very helpful and did everything she can to help expedite the return of the vehicle in time. I would recommend to all your customers More

by SURESH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Rallye Motors responded

Thank you for your feedback! We're glad to hear that Katie Lyons provided helpful assistance and worked to expedite the return of your vehicle on time. Your recommendation means a lot to us. If you ever need assistance again in the future, don't hesitate to reach out. We appreciate your business!

Helpful
May 05, 2024

Service office waiting area is not premium match to Benz even Lexus environment is better . Technician didn’t find out about the issue customer complaint. Sent in vehicle for 1 day issued not fixed . Issued More

by APPLETEDDY86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 05, 2024

Very quick & professional service . Keep you inform for the whole process. Flexible schedule. Keeping their words More

by BINGCHENG08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Rallye Motors responded

Thank you for your positive feedback! We're delighted you had a great experience with us. Your satisfaction is our top priority, and we appreciate your support. Feel free to contact us anytime for assistance.

Helpful
May 05, 2024

The dealership they are very accommodating very prompt. They listen to the complaints and they follow through with the problems. I recommended very highly. More

by ROLAND4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ciccotelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Rallye Motors responded

Thank you for recommending us highly! We're glad you found our dealership accommodating and responsive to your needs. Customer satisfaction is our priority, and we appreciate your feedback. If you need anything else, feel free to contact us anytime.

Helpful
May 05, 2024

Great service from start to finish. Happy to go back and would highly recommend to others. More

by LEASINGCOUNSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Rallye Motors responded

Thank you for the positive feedback! We're delighted to hear you had a great experience with us. Your recommendation means a lot, and we look forward to welcoming you back in the future.

Helpful
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