Rallye Motors - Service Center

Service Management The process was handled seamlessly, from an available loaner, to my additional requests for inspection of the vehicle and to the comprehensive report The process was handled seamlessly, from an available loaner, to my additional requests for inspection of the vehicle and to the comprehensive report at the conclusion and pick-up of the vehicle. My only negative comment, was that in the past they always delivered the vehicle washed, but I guess they thought that I might have brought it in to clean for the final touch. More

A first-class operation Rallye service is on the highest level possible. Quick turnaround during dropoff, Beautiful lounge area. Rallye does great work. Easily accessible loc Rallye service is on the highest level possible. Quick turnaround during dropoff, Beautiful lounge area. Rallye does great work. Easily accessible location. They strive to please and succeed. More

service experience All the employees were very nice and professional. It was a very easy and helpful experience. Also, the service work done on the car was exceptional. All the employees were very nice and professional. It was a very easy and helpful experience. Also, the service work done on the car was exceptional. More

service excellence I usually have my sprinter service done in Long island city because it is close to work, but this time I was not able to find anyone in the shop who i I usually have my sprinter service done in Long island city because it is close to work, but this time I was not able to find anyone in the shop who is familiar with the PSM unit that I try to order and installed. And what's worse is after I left several message for the service department, no one bother to call me back. I called Rallye motor and I was immediately greeted by John Ciccotelli. He is familiar with the item I need and he also connected me with service department, so I was able to get the unit and have it installed at the dealership. What's more amazing, is I had received a recall from Mercedes Benz, but when I called long island city, no one bother to help me, or they said the parts is not available. but Rallye Motor is able to secure the parts and have it installed at the same time. I was never offered a loaner car when I go to long island city, but Ralley motor offered me a loaner car, so I don't have to take the bus back to my office. I am really satisfied with their overall service. More

service the service department appears to have corrected our problems - needed a new air suspension system because of leaks. Bit surprised that such died wit the service department appears to have corrected our problems - needed a new air suspension system because of leaks. Bit surprised that such died with less than 35k miles on the car . . . thanks goodness for loaner cars and warranties. More

expert service I had a flat tire & they got in & out no time. They could not have been nicer. When I asked to speak with a manager 2 came to resolve my concern I had a flat tire & they got in & out no time. They could not have been nicer. When I asked to speak with a manager 2 came to resolve my concerns. i have driven Mercedes Benz for a long time & I love them . . More

Always professional, superb service Excellent service, Steve was extremely professional & polite from beginning to the end of the service. I feel like dealing with true first class busin Excellent service, Steve was extremely professional & polite from beginning to the end of the service. I feel like dealing with true first class business people each time I visit here. More

Great Service! Ramiro, our service representative, was great. He gave me a breakdown of what was needed for the brake job. My company Sprinter was brought in and b Ramiro, our service representative, was great. He gave me a breakdown of what was needed for the brake job. My company Sprinter was brought in and back in one day. They gave us an interim loaner and informed us of upcoming maintenance checks and issues for our vehicle. Thanks for everything! More

Professional and courteous sales and service Received professional attention from all the staff I interacted with . Their attitude of customer service was beyond what I have seen at other dealers Received professional attention from all the staff I interacted with . Their attitude of customer service was beyond what I have seen at other dealerships. Would recommend them whole heartedly More

Excellent My service was a pleasure, Lisa took me right away , my rental was waiting for me ... and I was updated during the day of the progress... My service was a pleasure, Lisa took me right away , my rental was waiting for me ... and I was updated during the day of the progress... More