Randall Reed's Planet Ford

Overall experience was great. Sales team answered our questions was very accommodating even after all the back-and-forth between the vehicles we wanted to test drive look at I had Sales team answered our questions was very accommodating even after all the back-and-forth between the vehicles we wanted to test drive look at I had questions for. The only thing that was not so great and I’m not sure how much can be done about it was the financing process which took what we felt way much longer than it should’ve been for Elise agreement overall, we were at the dealership for about eight hours which I think is ridiculous but nonetheless the team at planet Ford was very accommodating, even towards the end when we were crunch for time because we needed somewhere to More

They keep my f150 for a week and said it would be a little over $2000 for repairs and I talk to manger he said they would repair for a little over $1000. I told them that I would pick up my f150. I to little over $2000 for repairs and I talk to manger he said they would repair for a little over $1000. I told them that I would pick up my f150. I took to another job and they repaired it for $50.00 More

El vendor rico fue un gran persona me ayudo. Con mi compra .total mente recomedable Exelete vendedor Con mi compra .total mente recomedable Exelete vendedor More

The bottom line is everything about my purchase was great every time we buy a car from here. The survey asking me to write a mi imum amount of words suck. every time we buy a car from here. The survey asking me to write a mi imum amount of words suck. More

Wonderful staff, very attentive. Will be back later to purchase another vehicle. Thank you all. Will be back later to purchase another vehicle. Thank you all. More

I very rarely give a 1-star review on anything. However, This time it is deserved. I scheduled maintenance online for a squeaky belt on my '23 F150. I arrived at 7:00am (my appointment time) and However, This time it is deserved. I scheduled maintenance online for a squeaky belt on my '23 F150. I arrived at 7:00am (my appointment time) and was told they didn't have an appointment scheduled for me. After some looking in the computer they found it. No big deal so far. Then I described the belt noise and explained that it doesn't happen every time the engine starts. I had a video that I'd taken of my truck with the hood up and you could clearly hear the belt squealing. The service advisor said he didn't want the video and that it would be no help for the technician. He said that hopefully they could recreate it. I dropped the truck off at 7:00am on Thursday morning. I called to check the status on Friday and was told it hadn't even been looked at yet. They said they'd get to it "early next week." That is completely unsatisfactory. I picked the truck up the next morning knowing that I'd never use Humble Planet Ford again. I will also recommend friends and family find another Ford dealership. More

Worked hard to make the deal and went above and beyond! Keep up the hard work!! Keep up the hard work!! More

Always a pleasant experience. You have a great staff that takes care of your vehicle needs. I’m from Baytown and I bought my beautiful SUV there at Planet Ford and will continue You have a great staff that takes care of your vehicle needs. I’m from Baytown and I bought my beautiful SUV there at Planet Ford and will continue to bring my vehicle for service. Thanks again. Raymond Barajas More

Planet Ford has an excellent set of service and sales employees. Thank you for being an amazing company. employees. Thank you for being an amazing company. More

Nice clean and helpful with finding a truck that fit my needs. I needed a license plate for the front of the chevy I bought which was not in stock but they ordered it for me a couple of weeks later. needs. I needed a license plate for the front of the chevy I bought which was not in stock but they ordered it for me a couple of weeks later. More