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Regal Kia Lakeland
Lakeland, FL
4,919 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,919 reviews
April 16, 2025
Extremely helpful, knowledgeable, if they don’t have the answer they will find out. I didn’t feel pressure. They did everything to close the deal but wasn’t pushy. We had different people (sales, finance, m answer they will find out. I didn’t feel pressure. They did everything to close the deal but wasn’t pushy. We had different people (sales, finance, management) talk to us and answer any questions we had. More
by melissar2929
Verified Customer
April 16, 2025
Service and recall work completed on time while I waited. Very courteous service manager. Thx Very courteous service manager. Thx More
by acprap
Employees Worked With
April 16, 2025
Courteous and timely service with comfortable waiting area. Service department took care of issue and informed me readily. Good job! area. Service department took care of issue and informed me readily. Good job! More
by robbiedocmd
April 16, 2025
All my concerns were answered from the person who helped me. They were very informative and my car was taken care of. me. They were very informative and my car was taken care of. More
by ldavis
Employees Worked With
April 14, 2025
Tech was pleasant. Procedure was performed in a timely manner. Appreciate the drinks provided very much. Procedure was performed in a timely manner. Appreciate the drinks provided very much. More
by LUANNLEWICKE54
Employees Worked With
April 14, 2025
To the owner,I was asked to come there to talk. But they never solved the problem. I said that 4 oils changes would take care of the way I was taken advantage of with the financial officer. But no But they never solved the problem. I said that 4 oils changes would take care of the way I was taken advantage of with the financial officer. But nothing was resolved. So in truth I was called down there for nothing. I'm just saying that if you promise a deal, then stick with the deal, instead of changing it in the financial office. I blame both the salesman and the financial officer, for getting out of the deal We Make. Sincerely Garylee Rivers. More
by garyleerivers46
Employees Worked With
April 13, 2025
I was not given a reasonable estimate when the warranty work would be approved. Communication was lacking. I was told repair approval would take a day and it took weeks. I was not given updates so I had to work would be approved. Communication was lacking. I was told repair approval would take a day and it took weeks. I was not given updates so I had to keep calling. It was very frustrating since I did not have a car and Kia wouldn't loan me one until warranty work was approved. More
by Ljmaag
Employees Worked With
Justin
April 12, 2025
Great customer service. Treated as I pulled up and then again when I got to the service counter. Communication was also there. I was updated on everything that was going Treated as I pulled up and then again when I got to the service counter. Communication was also there. I was updated on everything that was going on. More
by ccasto1978
Employees Worked With
Justin Callahan
April 12, 2025
Ease and flow my driver was very kind as I talk a lot he just went with the flow It was good experience also good job guys just went with the flow It was good experience also good job guys More
by YVONNEBRIGHTSPOT
