Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,074 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,074 reviews
October 05, 2024
They recommended services on our car that did not need to be done. It was extremely expensive and we feel ripped off. We will never buy a Kia or get our car serviced at a Kia again. Horrible service. be done. It was extremely expensive and we feel ripped off. We will never buy a Kia or get our car serviced at a Kia again. Horrible service. More
by HOWESJT
Verified CustomerEmployees Worked With
Other Employees :
Kelsey Johnson, Genesis Cruz
October 04, 2024
Always friendly staff and fast service kept you informed on what going on with your vehicle while it’s being serviced on if a problem occurs and check on you after work is complete very professional in ever on what going on with your vehicle while it’s being serviced on if a problem occurs and check on you after work is complete very professional in everything they do . More
by mikewaylon
October 04, 2024
The staff are always pleasant and personable. The service is timely, even though I didn’t have an appointment. They were able to do my brakes without having to come back. The service is timely, even though I didn’t have an appointment. They were able to do my brakes without having to come back. More
by JUHE1976
Employees Worked With
Cinderella
October 03, 2024
I have never felt as though this dealership was trying to take advantage of me. Service was easy to get going and completed in more than reasonable time frame. take advantage of me. Service was easy to get going and completed in more than reasonable time frame. More
by spizzirromatthew
October 03, 2024
Regal Kia lakeland helped us save money and get the car we wanted! Would definitely recommend! we wanted! Would definitely recommend! More
by cgusman2
Employees Worked With
October 03, 2024
This is my second new vehicle that I purchased from Regal. The financing went fine. Only two things that needs improvement really three. The K5 GT that I eventually brought was showing online as in the Regal. The financing went fine. Only two things that needs improvement really three. The K5 GT that I eventually brought was showing online as in their inventory but was really in transit. The price of any new vehicle that you buy from Regal comes with a package that's around $3000 on top of the msrp of the vehicle you buy. Some customers may not want the package but it seems like they equip the new vehicle with it! My K5 GT was delivered and the package was installed PDI! Window tint, door guards and more are part of that package. I'm a believer if you are buying a new vehicle you should decide what you want and don't want on it! Most dealers are doing this like a mark up on these vehicles! Most dealers in Lakeland are doing this with different packages so Regal doing it doesn't surprise me. Also during financing you are presented with extended warranties and service packages! Again you should choose what you want and don't! But I took several of the packages because I saw value of them! Unlike the packages for the tint and other features that are put on the vehicles price! These days and time when everything is so expensive, if you are blessed enough to even purchase a new car you should be able to not over pay for that car!! All in all would I buy from Regal again! Yes! This is my 2nd new car that brought from them! Nobody is perfect just which they work on the things that I've mentioned! And Orlando was the best!! Went to pick up my new K5. It wasn't ready yet! Had to wait a hour to drive it off the lot but Orlando took care of me! Wasn't his fault! More
by cmckenzie.0203
Employees Worked With
October 03, 2024
I’m impressed with their level of service. I had a busy day and they loan me a car to take care of my schedule while my car was being serviced. Highly recommended. Everyone was helpfu I had a busy day and they loan me a car to take care of my schedule while my car was being serviced. Highly recommended. Everyone was helpful and professional More
by RIANA2021
Employees Worked With
October 03, 2024
Never received any updates unless I called. I was told I needed a new engine then 2 days later it’s magically fixed and was ready to be picked up days ago, which I was never notified. I was told I needed a new engine then 2 days later it’s magically fixed and was ready to be picked up days ago, which I was never notified. More
by NOKIAEMAIL0
Employees Worked With
October 03, 2024
We were very happy with our buying experience with Regal Kia. The car that was listed on line was exactly as advertised. (No bait and switch). A nice young man contacted us and had the car ready and waiting Kia. The car that was listed on line was exactly as advertised. (No bait and switch). A nice young man contacted us and had the car ready and waiting when we arrived. The negotiation process was smooth and fair. We felt the trade in value given was fair. Everyone we had contact with was friendly. Overall as good a car buying experience as one could hope for. More
by kjmamott
Employees Worked With
Aven, salesman, and Chayton Wodecky, finance
