Ricart Ford

We paid in full, $21,499. 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was fo 99 from Ricart Automotive Group on 9/20/2023 where we were not told several things up front: the moon roof motor was not working even though it was found in the point inspection at their dealership, it was not disclosed. There was also a Road Worthy Warranty for 30 days or 1st 1,000 miles (this was not told to us). The sales person was Josuel Salcedo and I notified him 9/22/2023 that I noticed my moon roof was not working. He said he would let the service department know to see what they could do since it was "as is." I didn't hear back. On 10/5/23 (15 days from purchase), my husband was out of town for business with the vehicle and noted front under carriage loose sounding bearings>? And...white/blue smoke coming out of the exhaust with burning oil smells. He took the vehicle to FORD ASE certified mechanic who said it was 2 possible high costing problems and to notify the dealership immediately. Called 10/6/23 notifying again the non-working moon roof motor we never heard back from, the undercarriage noise & smoking exhaust/smell. They said bring in Monday, 10/9, but never heard time. We called 10/9 to confirm time, but they had NO appt noted or problems noted and said they couldn't get us in until 10/12. We had 4k High Def video showing blueish white smoke. They said we had driven 300 miles over the 1,000 limit that they didn't tell us when purchasing. This could have been avoided if they would not have errored when scheduling us the first time then not able to get us in. They were willing to review and see if they would cover anything. Zero charge: fixed moon roof motor, said they fixed the undercarriage, but couldn't reduplicate the smoking. Told us to let them know if it happened again. Happened 4 more times, made another 4k video and sent video to their internal messaging & brought back 11/2/23. They said they would give us a loaner & never said we would need to pay for it, but day later said charge us $45/daily. They have said they can't do anything since cant reduplicate smoke or it's just normal to have this smoke. Said tightened sway-bar links again. Told us next time to take the car to another dealer and not back to them, although the warranty is through Ricart....Now they refuse to look at the car at all. Filed a BBB Complaint and they are refusing to work through that also. More

Promised to buy new f-150 on Thursday. Stock #FTp 2260. Texted price, name address stock number to Ryan in sales and was told Monday Nov 6 was fine to pick it up. Drove 550 miles and two Stock #FTp 2260. Texted price, name address stock number to Ryan in sales and was told Monday Nov 6 was fine to pick it up. Drove 550 miles and two nights motel and meals just to be told by manager Jake they sold it on Friday. Very fine service there. Oh they were sorry. Not as sorry as we were. More

I took my Ford 2018 f150 for automatic headlight issues and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic he and software updates. They said they software update would cost $175 and headlight diagnostic is $149. Unfortunately they did not fixed automatic headlight issue. Still headlight of my truck does not turn on automatically while driving in the dark. I need to do it manually. They said automatic headlight was working as designed. I bought this truck 2 years before but still I am not seeing headlights turn on automatically while driving in night at dark places. I have other suv which has automatic headlights and works perfectly. More

Wonderful deals and service my salesperson was wonderful and so was the financial officer. Thank you and so was the financial officer. Thank you More

I purchased my Ford F-150 there 10 years ago and they've been servicing my car as well as my wife's Ford ever since. And now they are servicing my sons new to him Cadillac. It's been a wonderful experience been servicing my car as well as my wife's Ford ever since. And now they are servicing my sons new to him Cadillac. It's been a wonderful experience so far dealing with the Ricart Dealership and the people here. Just like anything, there can be a hiccup or 2 but it's never been a situation that couldn't get resolved through communication. Otherwise it's truly been excellent. I've dealt with the same service adviser, Sean Williams, pretty much since day one. He has been truly excellent in his service to myself and my family. I feel that he and his staff have at many times gone above and beyond to provide 5 star service and its extremely appreciated. Looking forward to the next 10 years as a continued customer of Ricart Ford! More

Joe was very friendly and fantastic to work with. He was more than willing to show us several options to make sure we got the right vehicle. Aaron made the financing portion easy to navigate and w He was more than willing to show us several options to make sure we got the right vehicle. Aaron made the financing portion easy to navigate and was happy to answer all of our questions. More

Great people to do business with and lots of inventory to pick from. Ryan's very informative. pick from. Ryan's very informative. More

William was very accommodating! We appreciate his patience! He help us from the beginning until we were able to pick the best car for the family. We appreciate his patience! He help us from the beginning until we were able to pick the best car for the family. More

Great selection of vehicles in stock. I was able to find what I wanted without any compromises. Tavaris was exceptionally helpful throughout the process. I would absolutely recommend R I was able to find what I wanted without any compromises. Tavaris was exceptionally helpful throughout the process. I would absolutely recommend Ricart Ford to someone looking for a new car! More

Have worked with this group multiple times and always had great deals. Would recommend them to anyone searching for a new or used car great deals. Would recommend them to anyone searching for a new or used car More