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Rick Case Volkswagen
Davie, FL
284 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 284 reviews
December 21, 2020
Hugo is the best service advisor. At Rick Case Volkswagen, you receive the best service. The staff is very professional and helpful. Rick Case Volkswagen is #1. Volkswagen, you receive the best service. The staff is very professional and helpful. Rick Case Volkswagen is #1. More
by GenevieveR
Employees Worked With
Hugo
December 18, 2020
My lease recently expired, went in for a new lease with a VW Jetta S. My sales specialist (Victor Meijia) was wonderful from the beginning. I recommend him highly. Based on the fact that this would be my 2nd VW Jetta S. My sales specialist (Victor Meijia) was wonderful from the beginning. I recommend him highly. Based on the fact that this would be my 2nd car. The service was topnotch. More
by PsM
Employees Worked With
Victor Meijia
November 11, 2020
Excellent service and customer service, efficiency when doing and closing the deal. friendly and very proactive . Person who can be seen with the naked eye who loves his job. doing and closing the deal. friendly and very proactive . Person who can be seen with the naked eye who loves his job. More
by fermarpu32
Employees Worked With
Juan Archila
November 05, 2020
It was very smooth and the salesperson Dane knew a lot about the car. This is my fourth VW three from this dealer and I will be back in the future about the car. This is my fourth VW three from this dealer and I will be back in the future More
by lawbliss
November 04, 2020
I will never get back to this dealer. The Manager was extremely rude. He was holding a staff meeting at working hour, in middle of the showroom at 9:15am. Why he is open for business if he doesn't want A extremely rude. He was holding a staff meeting at working hour, in middle of the showroom at 9:15am. Why he is open for business if he doesn't want ANY customer to look at the cars that are in the showroom? He show either have his meeting before he opens to the public or in a private room, no in middle of the entire business! I wanted to buy a car, I needed to look at the vehicle there, he screams and kicked me out of the floor, very upset like if I was out of line. In front of his entire personal, everyone saw his actitud towards a customer. If that is the same that he is setting up, what can you expect from customer service there! When I walked out of the area towards the service department, a salesman came to me and apologized. I said..."why you apologized if you haven't done anything?" He has to come and apologize, not you. Of course the manager never came! Now I am taking my money to Gunther VW. Never again to Rick VW! I would like the owner to know how his people are treating the customers, this is easy to find out as it happens in front of everyone! More
by Al
Employees Worked With
Manager
October 31, 2020
Great experience. Wasn’t sure which model would fit our needs as a growing family and Alexander took his time and showed us every model. needs as a growing family and Alexander took his time and showed us every model. More
by ivonne.r.cohen
Employees Worked With
October 28, 2020
Rick Case service department always professional and friendly From the moment you arrive up to when your vehicle is ready. Transport service also provided Thanks to the team friendly From the moment you arrive up to when your vehicle is ready. Transport service also provided Thanks to the team More
by Oscar Paredes
Employees Worked With
October 27, 2020
Excellent Service by Walter, took care of my concerns about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient about tire pressure. Also I appreciate that the dealership provided a ride back to my house which is very convenient More
by bswain
October 26, 2020
Fue un placer y tranquilidad para mi que me atendieran hoy con la emergencia de mi llanta , me atendieron inmediatamente , agradezco su servicio gracias por su atención ! hoy con la emergencia de mi llanta , me atendieron inmediatamente , agradezco su servicio gracias por su atención ! More
by Yesikacortes1
Employees Worked With
October 18, 2020
Very Disappointed. Waited for almost an hour from my Very Disappointed. Waited for almost an hour from my appointment time. when return the car the window film was Peel off. Quite disappointed with th Very Disappointed. Waited for almost an hour from my appointment time. when return the car the window film was Peel off. Quite disappointed with the service More
by Jmartinviviani
Employees Worked With
Carlos and his manager
