Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
453 Reviews of Rivard Buick GMC - Service Center
Sort by
March 05, 2022
Very good nice Costomer service firms we the price everything is very clear very good dealers everything is very clear very good dealers More
by OSIris
Verified CustomerEmployees Worked With
Other Employees :
Fransico , Jeremy Stroot
October 05, 2021
I have had my 2019 GMC Sierra Denali in many times for the same issue. I just can't get a strait answer my service advisor is Alex and he never takes my calls and he calls me after I called him and left h the same issue. I just can't get a strait answer my service advisor is Alex and he never takes my calls and he calls me after I called him and left him at least 10 messages. It is so bad that the receptionist knows my name and number. I spoke to Alex about this and he said he tells me everything when he talks to me and I told him that's because he never calls me or keeps me advised about my problems. I can go on and on.... Now I went to pick up truck last Friday because I was told it was done. Well when I got there I was told they couldn't duplicate the problem. He said his technician took my truck to several locations couldn't duplicate the problem. Well the miles on the truck did not show any miles, the navigation didn't show any recent places, my GMC app didn't even show anyone moved the vehicle. My issue now is the Heads up display. It is not the same as my navigation system in my dash. I sent him several videos with the issue. I asked what it would take to just put a new system in. When I didn't take my truck on Friday they gave me a loaner for the day until they could look at this issue. Well it is now Tuesday afternoon and several calls to Alex and a message to the service manager and no one is talking to me. I just can't can't understand why no one is calling me. Alex is always with a customer or on the phone.... well when is it my time.... More
by Jim
Employees Worked With
Alex
August 14, 2021
I enjoyed the whole purchasing experience. Justin Ramer was an excellent sales person and made me feel very comfortable. The vehicle was delivered clean and ready to go. was an excellent sales person and made me feel very comfortable. The vehicle was delivered clean and ready to go. More
by scottloos714
July 30, 2021
I purchased a GMC Sierra Texas Edition in December 2018, Jose Wingo was the salesman I dealt with! I explained up front I’m not the guy who will wait for you to go back and forth to figure out pricing. He s Jose Wingo was the salesman I dealt with! I explained up front I’m not the guy who will wait for you to go back and forth to figure out pricing. He said I’ll sit at my desk and give you a out the door price, he did! The next day I walked in, filled out the paperwork and drove off. Great experience and since I have brought my truck for service with no issues. The service team is always up front and honest which you typically don’t hear from a car dealership. I personally have nothing but great things to say about Rivard GMC. I’m actually going to be purchasing another vehicle from them before years end. More
by usmarines1980
March 04, 2021
I was very pleased on how the service staff took care of my service needs and took care of the problem with truck and even offered a vehicle to drive. my service needs and took care of the problem with truck and even offered a vehicle to drive. More
by KHOLSOMBACK
Employees Worked With
Trevor in sales and Logan in service
January 15, 2019
Poor service department customer service Had to have my brand new truck towed in on Saturday due to an unknown electrical problem. I called on Monday and they had not even looked at the truc Had to have my brand new truck towed in on Saturday due to an unknown electrical problem. I called on Monday and they had not even looked at the truck I called on Tuesday and it still had not been looked at and service writer would not give me managers name when I asked . More
by Jeff
Employees Worked With
Carlos Vargas
December 07, 2018
Sale of New Car was a great process, but the New Car is CRAP We purchased a New Buick Enclave in July and the process was smooth, we shopped around and really appreciated working with the Sales team... We noted We purchased a New Buick Enclave in July and the process was smooth, we shopped around and really appreciated working with the Sales team... We noted a few items that needed to be fixed with the new car, like the cooled seats, stitching on the steering wheel ect. Then after a few days noticed there were a few more things wrong with the vehicle. Since getting the car, we have taken our brand new enclave in for 5 service apts and so far they have only been able to fix one thing. as of the conversation i just finished with the service dept. i will just have to hope the problem gets worse so they can fix it later. in the mean time i'm driving a brand new car that squeaks and that is ok with them bc it doesn't do it "All the time" More
by FitnessGuru
November 13, 2018
Best local service center Dan English is the main reason I bring all of our vehicles to Rivard for repairs and regular maintenance. This visit was for an overdue oil change an Dan English is the main reason I bring all of our vehicles to Rivard for repairs and regular maintenance. This visit was for an overdue oil change and tire rotation on my husband's truck Service was quick and courteous and they even tightened the loose running board. More
by SUSAN27
Employees Worked With
Dan English
November 13, 2018
Oil Servicing It's always a pleasure with working with either Dan and/or Tony is the service department. No hassles and always pay attention to my wants and the ca It's always a pleasure with working with either Dan and/or Tony is the service department. No hassles and always pay attention to my wants and the cars needs...…. Thanks for being there...…. More
by Gary
November 13, 2018
Friendly and efficient. I took my 1500 Sierra for service. My AC was not working and they ensured that the part was ordered and installed. My truck would need to stay at the I took my 1500 Sierra for service. My AC was not working and they ensured that the part was ordered and installed. My truck would need to stay at the dealer for a day, but they arranged for a rental. This is excellent service. I also needed my radio fixed because the screen kept switching screens back and forth. This issue still persists and I will need to take it back for service again. I would have given them 5 stars but my radio is still with the same problem. More
by LROD1978
Employees Worked With
Dan English, Carlos Vargas
