Rivard Buick GMC - Service Center

Care for customer safety non-existent This dealer doesn't care about pandemic. They don't follow any rules about keeping social distance. Staff acts like, "Are you kidding, what virus?" This dealer doesn't care about pandemic. They don't follow any rules about keeping social distance. Staff acts like, "Are you kidding, what virus?" More

Poor service department customer service Had to have my brand new truck towed in on Saturday due to an unknown electrical problem. I called on Monday and they had not even looked at the truc Had to have my brand new truck towed in on Saturday due to an unknown electrical problem. I called on Monday and they had not even looked at the truck I called on Tuesday and it still had not been looked at and service writer would not give me managers name when I asked . More

Sale of New Car was a great process, but the New Car is CRAP We purchased a New Buick Enclave in July and the process was smooth, we shopped around and really appreciated working with the Sales team... We noted We purchased a New Buick Enclave in July and the process was smooth, we shopped around and really appreciated working with the Sales team... We noted a few items that needed to be fixed with the new car, like the cooled seats, stitching on the steering wheel ect. Then after a few days noticed there were a few more things wrong with the vehicle. Since getting the car, we have taken our brand new enclave in for 5 service apts and so far they have only been able to fix one thing. as of the conversation i just finished with the service dept. i will just have to hope the problem gets worse so they can fix it later. in the mean time i'm driving a brand new car that squeaks and that is ok with them bc it doesn't do it "All the time" More

Oil Servicing It's always a pleasure with working with either Dan and/or Tony is the service department. No hassles and always pay attention to my wants and the ca It's always a pleasure with working with either Dan and/or Tony is the service department. No hassles and always pay attention to my wants and the cars needs...…. Thanks for being there...…. More

Friendly and efficient. I took my 1500 Sierra for service. My AC was not working and they ensured that the part was ordered and installed. My truck would need to stay at the I took my 1500 Sierra for service. My AC was not working and they ensured that the part was ordered and installed. My truck would need to stay at the dealer for a day, but they arranged for a rental. This is excellent service. I also needed my radio fixed because the screen kept switching screens back and forth. This issue still persists and I will need to take it back for service again. I would have given them 5 stars but my radio is still with the same problem. More

Love the service people but... We bought our 2015 Yukon Denali last year about this time. Certified and good to go. After the first 6 months we noticed the breaks were wobbly when s We bought our 2015 Yukon Denali last year about this time. Certified and good to go. After the first 6 months we noticed the breaks were wobbly when slowing down. Asked to have them checked and fixed. As per service guy “they were fine” so nothing was done. Oil change, tire rotate checked and done ? Problem with breaking continued but we were told it was fine so at the next oil change I asked them to check breaks and find out why it’s wobbling when breaking. Well now, now that we are 2000 miles out of warranty , our rotors are worn and needed fixing. But not when we were still in warranty. Grrrr!! Austyn, the service contact, was impeccable and very thankful for her assistance. We are very displeased with the ethics behind the warranty program. More

Rivard Buick is the place to go! I always get great service here. The service staff is friendly and courteous! I recommend Rivard to my friends and family.becaus I always receive grea I always get great service here. The service staff is friendly and courteous! I recommend Rivard to my friends and family.becaus I always receive great service!! More

Excellent Staff. The staff goes out of their way to make sure that I am taken care of. I have been going to Rivard GMC for years and they keep their employees, so you The staff goes out of their way to make sure that I am taken care of. I have been going to Rivard GMC for years and they keep their employees, so you know who you are dealing with every time that you go to the dealership for sales or service. More

Best local service center Dan English is the main reason I bring all of our vehicles to Rivard for repairs and regular maintenance. This visit was for an overdue oil change an Dan English is the main reason I bring all of our vehicles to Rivard for repairs and regular maintenance. This visit was for an overdue oil change and tire rotation on my husband's truck Service was quick and courteous and they even tightened the loose running board. More