Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
2,009 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
Contact Dealership
View Awards

10851 W Metro Auto Mall

Milwaukee, WI

53224

Directions

By Type

Showing 2,009 reviews

April 21, 2025

I love the dealership but this time I wasn't satisfied with the service I received. I got a oil change and tire rotation now when I'm driving on the expressway my truck is shaking and it wasn't doing that More

by LATORIAMCBEATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

April 21, 2025

They did the service I came in for, recommended that I was due for recommended factury service and I agreed it was due. also checked tire Ware and brakes and was happy with there diagnosis More

by k-onstine60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 21, 2025

Didn’t like the way she got upset when I wouldn’t purchase extra things More

by vivi123anna123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yazen Saleh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Trepczyk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

April 20, 2025

Liked the way Russ Darrow takes care of customers. Receiving, caring, and supporting great! Thanks More

by cvrao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Medina - Santa Anna
Report | Print
Apr 20, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

April 20, 2025

Dwight was very kind to my wife and I. We had a great experience at the dealership. Great job to all of you. I Wil tell others about the experience we had. Thanks to all. More

by ALLANHERDT0144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Podlesnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

April 19, 2025

I love that dealship 10 rate very good service all the time very helpful yes More

by WASHINGTON.ANGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

April 19, 2025

Appreciate the assistance and smooth procress. I am grateful that everyone worked quick enough to get us out of there in a timely manner. More

by DARRYLRACHELBROWNELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Medina - Santa Anna
Report | Print
Apr 19, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

April 19, 2025

Rachel is the best! Super knowledgeable and extremely helpful. She'll keep you updated on the process while you wait. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

April 19, 2025

Nice to work with. Clean waiting and a great team to work with every time. More

by bman_5600
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Aguilar
Report | Print
Apr 19, 2025 -

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

April 19, 2025

Appreciated the complimentary shuttle. Well organized service center with well trained crew. Nice waiting room. More

by dpautz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

1
...
4
5
6
...
201