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Russ Darrow Kia of Madison

Madison, WI

4.3
730 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 730 reviews

January 12, 2022

Hands down one of the best dealer experiences I ever had! Antonio and Alex worked magic to get me into a bigger more reliable vehicle at a lower interest rate then I had. Would definitely recommend them to e More

by Jamie91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Lopez
Jan 14, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 09, 2022

Another seemless oil change/tire rotation... very smooth operation. Milwaukee has staff shortages, but Russ Darrow Kia of Madison has been available both times I needed their service. More

by rw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Jan 10, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 08, 2022

Efficient, courteous, affordable. Felt welcomed and safe. Great Job! Will use them again for our new 2022 KIA Carnival. More

by rmozgawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Jan 08, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 05, 2022

There has never been a time when I have gone to this establishment for service and had it done quickly. I wait for hours even though I have an appointment. It doesn’t make sense. On My last appointment More

by Dp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Lallas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No idea
Jan 05, 2022 -

Russ Darrow Kia of Madison responded

I am sorry to hear about this , Please reach out to me when you get a chance. We pride ourselves on customer satisfaction and Alex ( who is our sales manager not service) is one of our best customer advocates .... Drake Lallas GM 608 275 7700

December 24, 2021

My experience was amazing with Jonathan It was Christmas Eve and I was pulling off a surprise ! Everything was fast organized and top notch guys helping me ! Highly recommend! Matt Ellis Janes More

by Matt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Wondra
Dec 27, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

December 22, 2021

Michael Krumm & Alex Lallas are amazing. Took the time to make us feel confident in our decision. And the prices was right where we needed it to be. More

by stampnscrapn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

December 22, 2021

Provides Great customer service. Listen to your needs and gives great feedback. Thank you Russ More

by Jscynthia12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Dec 22, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

December 21, 2021

I was able to get in for a oil change no problem they were friendly and helpful More

by Detramcneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Bundy
Dec 21, 2021 -

Detramcneal responded

Good experience

Dec 21, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

November 29, 2021

I really hate looking for new cars. I dont do it very often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated More

by Gregkuper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Wondra
Nov 29, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

November 29, 2021

Zack glynn was so helpful in finding me the perfect vehicle and finding me the best loan and the rate I could afford.zack was a great help also alex lallas thank you so much. More

by Tagteam85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zackery Glynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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