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Russ Darrow Kia of Madison - Service Center

Madison, WI

4.2
250 Reviews
Call Service Center (608) 653-6162

250 Reviews of Russ Darrow Kia of Madison - Service Center

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January 31, 2025

I experienced quick service and the team were very communicative throughout the process. I recommend this team! More

by CHRISTINE.ORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Russ Darrow Kia of Madison responded

Christine, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

January 31, 2025

Russ Darrow Kia has always been a scam the only reason I still go there is because I have free oil changes left on my account once those are used up I’ll be going elsewhere Never Buy a car here the salesman More

by CURTWOLLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Lallas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Kia of Madison responded

Curt, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

January 30, 2025

It was great ,very helpful and Josef was greet guy, i will recomand this service More

by f.iftene78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph and our team met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

January 28, 2025

You are the best I recommend you to all my friends and family 😀great service More

by GINAROMINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Russ Darrow Kia of Madison responded

Thanks, Gina, for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

by PETE_HAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess Holm, Will Akins
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Jan 27, 2025 -

Russ Darrow Kia of Madison responded

Pete, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

Outstanding service as usual ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! More

by Jduenasb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 27, 2025

Russ Darrow West is great about getting you in for customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest More

by COCO_COLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

January 26, 2025

Russ Darrow provided excellent service throughout the entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. More

by HEX27
Recommend Dealer
Yes
Employees Worked With
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zackery Glynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com

January 24, 2025

Everything and everyone was very professional and helpful. Especially Joe in the Service Department! Thanks Joe. More

by Cvandall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that Joe was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 22, 2025

Jess at Russ Darrow was very helpful, friendly and patient. Great service, I will keep using them. More

by REBECCAB123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
Report | Print
Jan 22, 2025 -

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out, Rebecca. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

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