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Russ Darrow Toyota of West Bend
West Bend, WI
936 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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October 27, 2023
Everyone at Russ Darrow Toyota was so helpful and easy to work with. Our salesperson, Hadrian, always made sure we were informed of each step of the process and was super helpful in our search for a vehicle. work with. Our salesperson, Hadrian, always made sure we were informed of each step of the process and was super helpful in our search for a vehicle. Cole made the financing step pretty painless and easy. There was a bit of a wait, but that's no fault of anyone. We would most definitely work with Hadrian and Russ Darrow in the future. More
by GJ
October 26, 2023
Please do not go to this dealer. Service is aweful!!! They did an oil change and broke a bolt and weld causing over a thousand dollars of damage. Now trying to blame others and runni Service is aweful!!! They did an oil change and broke a bolt and weld causing over a thousand dollars of damage. Now trying to blame others and running away from the issue. Please never go to this dealer. More
by jpphotog
Employees Worked With
Danny, GM, Jordan, Service mgr, Danny Shutts
October 19, 2023
I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly. The staff was helpful and friendly. More
by dheyen
October 07, 2023
We had a very knowledgeable salesman, Neven. He answered all of our questions, we test drove 3 different vehicles , he had a lot of patience! He answered all of our questions, we test drove 3 different vehicles , he had a lot of patience! More
by tljommen
September 30, 2023
Had an oil change and tire rotation today. Messed up the billing. Everything written on the billing sheet . Then left some code on my dash have to in to get that cleared out. Second trip neve Messed up the billing. Everything written on the billing sheet . Then left some code on my dash have to in to get that cleared out. Second trip never took care of the maintenance light also on sheet specifying to reset to 5000 miles. What kind of Incompetent people do you have working there!!!!!!! More
by Pissed
Employees Worked With
Seth
September 09, 2023
I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly. The staff was helpful and friendly. More
by karen.ruka
August 03, 2023
Good guys. Travis was huge help with getting the car we were looking to purchase Travis was huge help with getting the car we were looking to purchase More
by Ottergreg
July 11, 2023
Travis watched for the vehicle we wanted and contacted us as soon as it was available. as soon as it was available. More
by Toddjdda
