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Russ Darrow Toyota of West Bend
West Bend, WI
991 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 991 reviews
May 26, 2025
Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you customer service I will surely recommend my friends family member anybody to you More
by igiehonwest
Verified Customer
May 25, 2025
When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove box. I contacted Heather Gagliano in sales and the parts department, asking for a replacement vinyl case. It's now been about three weeks and I haven't heard anything about getting a vinyl case for my owner manuals. More
by Kinch
May 24, 2025
Nice to work with No Everything went fine and I am done with the this now with the this now More
by PJRAM9
May 22, 2025
Klinton was helpful and knowledgeable he was great at educating on all options. He kept me updated regularly without being overly aggressive educating on all options. He kept me updated regularly without being overly aggressive More
by RENO2K
May 21, 2025
Quick, clear and thorough, well done! Nothing to improve on in my eyes. Thank you! Nothing to improve on in my eyes. Thank you! More
by DLADD1
May 20, 2025
Russ Darrow Toyota has always been a reliable dealership when we have had automotive needs. when we have had automotive needs. More
by tkmell
Employees Worked With
May 17, 2025
My oil change and tire rotation were done in 20 minutes. Staff was ver friendly Staff was ver friendly More
by engel_family
Employees Worked With
May 16, 2025
How come a 20 second recall takes one hour? It's a recall for a new hitch cover that comes off in 3 seconds. It takes one hour to put the new one on It's a recall for a new hitch cover that comes off in 3 seconds. It takes one hour to put the new one on More
by Timmy4runner
May 15, 2025
They got me in same day and took care of the issue in a short time. short time. More
by prauenbuehler
Employees Worked With
May 15, 2025
Rob Martin was tremendous. He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment beca He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment because of the issue and resolved it to my satisfaction. More
by Grafton716
Employees Worked With
