Russ Darrow Toyota of West Bend

The dealer ship was very responsive my to my emergency repair need. The technician communicated what the issue was and kept me informed regarding when parts would be available and when my vehicle would be repair need. The technician communicated what the issue was and kept me informed regarding when parts would be available and when my vehicle would be repaired. The office staff provided a loaner car and made the whole process easy for me. Thank you! More

We enjoyed working with Nevin. Good follow up leading up to our visit. Friendly and knowledgeable. I hated the surface protection warranty hard sell. Started at $2,300 and then off Good follow up leading up to our visit. Friendly and knowledgeable. I hated the surface protection warranty hard sell. Started at $2,300 and then offered it for $1,200. Felt like a scam. We were treated poorly after rejecting the warranty. The truck was very dirty and out of gas when we left. I’m happy with the truck so far but would never come back based on trying to take advantage of people with coating protection warranty. More

Great service work. The team was friendly and timely thought it was very busy. The only thing is my truck if lifter and afterwards when parked i could barely get my door The team was friendly and timely thought it was very busy. The only thing is my truck if lifter and afterwards when parked i could barely get my door open to get in with another car next to me More

There was black sticky stuff all over the handles, hood and then the other car door. The setting image is on my dashboard and they never took it off and now it won’t come off and they are making me come ba and then the other car door. The setting image is on my dashboard and they never took it off and now it won’t come off and they are making me come back for that. I expect my car to be in the same or better condition I give it to them in. More

Everything went fine, and we developed all the results needed for the task at hand. needed for the task at hand. More

The video messages from Matt made a more personable experience as I was from out of state. The shuttle service was also very convenient. experience as I was from out of state. The shuttle service was also very convenient. More

Seth went above and beyond in trying to figure out what was wrong with our car. The repairs were done in a timely manner on top of this. Great service overall. was wrong with our car. The repairs were done in a timely manner on top of this. Great service overall. More

Oil changed but i have oil leak now Didn't leak before oil change but now it leaks oil change but now it leaks More

I arrived early to my appointment and they accepted me, no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department no problem. They serviced my truck and no problems discovered. They’re professionals and very courteous. I highly recommend the service department at Russ Darrow Toyota. More

They were able to give me a decent price on my trade in, and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we and discounted my new 4runner. I'm happy with my deal, and they're installing my options while I'm on vacation. I'll pick up my new truck when we get home More