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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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316 Reviews of Russ Darrow Toyota of West Bend - Service Center
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June 02, 2025
service was good. Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! Have been waiting for a part to come for replacement and haven't heard anything yet. Will be 2 weeks! More
by BBTREML
Verified Customer
June 02, 2025
Polite, efficient, worked me in when I was able to come there, work done in time they predicted there, work done in time they predicted More
by judy_coyle
June 02, 2025
Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. they said they were gonna do. I really appreciated the video walk-through of the inspection. More
by Wolverinemann
June 01, 2025
The level of deception that was used from the original proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. proposal to final contract is absurd. I will be sure to never use Russ Darrow for any transaction. More
by GROSS.KYLE.21
May 31, 2025
Toyota care service was done quickly. They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle stil They even sent a video of them doing the inspection. Was disappointed that the 6 oil changes we purchased in Dec 2024 when buying a new vehicle still do not show up in our account. I was told it takes awhile More
by OLDSPECKS62
Employees Worked With
Dan Domask
May 31, 2025
W Quick and friendly service. Will go back again. Have a great and blessed day . Will go back again. Have a great and blessed day . More
by dkbarber6040
Employees Worked With
May 30, 2025
My work was finished quickly. Abigail did a great job explaining the data I received. And the coffee was gooood, ha! Abigail did a great job explaining the data I received. And the coffee was gooood, ha! More
by Eapoehlman
May 26, 2025
Great service, quick, and clear update on the overall health of my vehicle! Would definitely go back health of my vehicle! Would definitely go back More
by Maddie
May 26, 2025
Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you customer service I will surely recommend my friends family member anybody to you More
by igiehonwest
May 25, 2025
When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove box. I contacted Heather Gagliano in sales and the parts department, asking for a replacement vinyl case. It's now been about three weeks and I haven't heard anything about getting a vinyl case for my owner manuals. More
by Kinch
