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Rye Subaru

Rye, NY

4.8
1,130 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,130 reviews

January 24, 2022

Brought my car in for service and they seemed to take my concerns with a grain of salt. Approached it like I didnt know what I was talking about when I got it back and told them it wasn't right. They held o More

by AYTON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Pagan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to learn more and address any issues with our team here. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com. Thank you for your time, and hopefully we can get to the bottom of this.

Mar 16, 2022 -

AYTON4 responded

The dealer reached out to me and we had a sit down to discuss my issues. The general and service manager sat with me and listened. I was able to articulate my problems and they really paid attention. The lost ground I spoke of may have been with the advisor and the mechanicals of the car. The additional problems I spoke of were related but not related. (A car is the sum of its parts) A different part failed, which added to my disappointment. I will say they heard my frustration with the situation and stepped up to help me. Since picking up the car again; it seems to be back to normal and I am happy. Eric and Anthony stepped up and I thank them publicly! I am once again happy with my car.

Mar 16, 2022 -

AYTON4 responded

Thank you

January 20, 2022

I want to highlight my experience from the level of my salesman Anthony and Manager Luis R., who patiently set up my car invoice. The wait for the car did not lack communication from the dealership level More

by RACGAR1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Smith
Jan 20, 2022 -

Rye Subaru responded

Thanks for your feedback on your recent visit to Rye Subaru. It is great to hear that Anthony and Luis were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 20, 2022

The Staff was extremely helpful and made my car buying experience a pleasant one! I give this dealership two thumbs up. More

by TARARADONIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Cochran
Jan 21, 2022 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 19, 2022

The experience I had with Josh, Louis and Craig was outstanding I have no complaints and would recommend Rye Subaru to anybody I give them 5 stars. They were all great! More

by dursomichael32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Glahn
Jan 20, 2022 -

Rye Subaru responded

Thank you for choosing Rye Subaru, Michael, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 18, 2022

This is our 7th car from this dealership. It is the 5th from the same salesperson (Neil Downing) and the experience and arrive is always wonderful. More

by TBARTHMORAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Neil and our team here at Rye Subaru.

January 18, 2022

Annie is the best. Great process. Was smooth and had the car within a week More

by DANJB18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Annie Amorosana
Jan 19, 2022 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope you enjoy your new car!

January 18, 2022

Service Dept. arranged for rapid and easy body work following an accident. Genuine Subaru parts installed. More

by RIPPSCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula
Jan 19, 2022 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 18, 2022

I was so grateful that everyone who addressed my need for servicing helped me find a way that would accommodate my challenging circumstances. They were most gracious and made the process optimal. I could n More

by BROOKEMITCHELL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
Jan 19, 2022 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 18, 2022

Friendly and did what I asked—except the low-tire-pressure light went on before I’d even made it home after my $800+ service. Turns out all four tires were very low (psi 28, 27.5., 27.5, 27 More

by LKATN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wish I knew their names
Jan 19, 2022 -

Rye Subaru responded

Thank you for your feedback. Quality customer service is always our number one priority, and while we're glad to hear that our team was friendly and professional, we do apologize for falling short of your expectations. Thank you for choosing Rye Subaru, and please don't hesitate to reach out if you would like to discuss this matter in more detail or if we can be of any further assistance!

January 18, 2022

its always a pleasure working with them. great customer service. Fast and speedy. thank you so much... More

by COLONIALVILLAGEFLOWERS
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana
Jan 19, 2022 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 19, 2022 -

COLONIALVILLAGEFLOWERS responded

Your welcome and thank you again

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