Salerno Duane Chrysler Jeep

Excellent dealership no issues ever time we go very knowledgeable workers car is always done when promised knowledgeable workers car is always done when promised More

Excellent service best mechanic I have ever bought my car too I will be a life long customer too I will be a life long customer More

Friendly, efficient, and professional service. The car feels totally different now. Will come back for future service. Strongly recommended! The car feels totally different now. Will come back for future service. Strongly recommended! More

Friendly staff, good communication and fixed my issues quickly. I highly recommend buying or leasing from Salerno Duane and utilizing their service team. quickly. I highly recommend buying or leasing from Salerno Duane and utilizing their service team. More

Very good service, the staff is friendly, easy communication and great customer service! I really recommend! communication and great customer service! I really recommend! More

Serviced my previous vehicle at Salerno since the early 2000s. Purchased a new vehicle and had in it for its first oil change a week ago. The sales person and the service manager were great. Very satisfied 2000s. Purchased a new vehicle and had in it for its first oil change a week ago. The sales person and the service manager were great. Very satisfied with Salerno dealership More

From beginning to end MJ and the team gave us great service buying our first EV. service buying our first EV. More

Honest and straightforward from start to finish. Alivia Lear, Sal Zebardast, Mike Salerno, and Eric Gordon were all amazing to work with. They made the entire process quick, transparent, and complet Alivia Lear, Sal Zebardast, Mike Salerno, and Eric Gordon were all amazing to work with. They made the entire process quick, transparent, and completely stress free. More

To Whom It May Concern, I am writing to express my deep dissatisfaction with the handling of my recent service appointment at Salerno Duane Jeep for a standard oil change. During this visit, the 68C batte dissatisfaction with the handling of my recent service appointment at Salerno Duane Jeep for a standard oil change. During this visit, the 68C battery recall test and programming change were performed without my knowledge or consent. The programming update failed, rendering my vehicle completely unusable and locking it into safety mode. While the dealership is not to blame for the battery failure itself or the projected five-week wait time for a replacement, I should have been explicitly informed of the recall repair and its potential consequences before it was attempted. Furthermore, the lack of immediate customer support from both the dealership and Stellantis is entirely unacceptable: No Local Support: I was left without a car and told that no local loaners were available. Stranded by Corporate: I was instructed to wait for corporate to contact me regarding rental options rather than being given immediate mobility assistance. Inadequate Rental Allowance: When rental options were finally discussed, the strict financial limitations placed on what I could spend prevented me from renting anything remotely comparable to my own vehicle. It is unreasonable to force a consumer to drive a severely downgraded vehicle for over a month due to an unauthorized corporate repair failure. The only positive aspect of this experience was the exemplary service provided by Jillian Maloff. She was highly involved, empathetic, and made every possible attempt to communicate with me at every single step of this stressful process. While Jillian's individual customer service was outstanding, the overarching system and policies have failed me. This rating is zero stars More

My car was taken in right on time and it was completed on schedule. Jillian was very friendly and knowledgeable schedule. Jillian was very friendly and knowledgeable More