Salerno Duane Chrysler Jeep

Matt and his team always have a customer service focus and willing to assist with additional resources like transportation home. Matt and his team always try to explain what needs to be done and doesn't and willing to assist with additional resources like transportation home. Matt and his team always try to explain what needs to be done and doesn't try to scam more than what the issues are. More

Working with Cesar, my sales rep, was easy and completely professional. I called the night before and asked him to check out the car and give me his honest assessment, and he did. The next morning, we agreed professional. I called the night before and asked him to check out the car and give me his honest assessment, and he did. The next morning, we agreed on a price over the phone, and my wife and I drove up to the dealership. The car was exactly as he described. We finished the paperwork quickly and were on our way home. No hassle, no fuss, no hidden fees. Just two people making a straightforward, honest deal. Smooth and uneventful, exactly how car buying should be. I highly recommend this dealership and working with Cesar, as well as Sal in finance. I wish more dealers and salespeople operated with the same level of professionalism and integrity. More

No communication. Not one care for customer satisfaction, have reached out to Paul multiple times with no answer. Was misquoted over phone, felt completely over looked Not one care for customer satisfaction, have reached out to Paul multiple times with no answer. Was misquoted over phone, felt completely over looked and shrugged off when arrived at service department. Worst experience I have ever had. Never recieved multi point inspection, was over charged what I was told over phone when I made the appointment, and was told 2 hours, ended up being 4 hours and no one told me!! They didn’t care to communicate time, I asked after 2 hours, how much longer, they said 5 min. 45 MIN LATER was told another 30-45 minutes. I asked to look at something on my windshield they said “no you should be fine” never heard of someone not just taking a glance at it to even say, yeah you should come in another day, or even let me know a price to look at it! I was completely shrugged off. Not sure if this is because I am a young girl, but I pay for my own car and I pay for my own service, and I was very upset when leaving. I have tried to reach out to manager( emails and calls) with no answer. More

I was very pleased that the team diagnosed the original issue, found another and then worked to help get work done for a good cost. Jillian was great. issue, found another and then worked to help get work done for a good cost. Jillian was great. More

It less time than usual to do my oil change. J in was there in total 1 hr and I was happy about the quick service. I like also the fact that they inform and updated me on the progress of my car J in was there in total 1 hr and I was happy about the quick service. I like also the fact that they inform and updated me on the progress of my car . Love it More

The receptionist was amazing…super sweet! Love the little bar area to set up a laptop and work. The whole experience was actually pleasant from start to finish!! So happy I bought my car Love the little bar area to set up a laptop and work. The whole experience was actually pleasant from start to finish!! So happy I bought my car there. More

After a Not so good experience with Matt and the service Department Jillian picked up the pieces! She was great to deal with and her lines of communication should be a lesson for certain people in the servi Department Jillian picked up the pieces! She was great to deal with and her lines of communication should be a lesson for certain people in the service department to learn from. More

2 hours for an oil change is too long. You need to get to one hour You need to get to one hour More