Salerno Duane Chrysler Jeep

From start to finish, the service was very pleasant, keeping me informed at all times about what the car needed. keeping me informed at all times about what the car needed. More

The service was great! Matthew explained everything that was going on with the car. He helped us understand pros and cons the. Respected our decision. The service was quick Matthew explained everything that was going on with the car. He helped us understand pros and cons the. Respected our decision. The service was quick and the cost was reasonable. More

Great service. Courteous crew at Front desk - specifically Matthew - my service writer and Will - his covering Alternate: and at the outdoor drop-off station as we Courteous crew at Front desk - specifically Matthew - my service writer and Will - his covering Alternate: and at the outdoor drop-off station as well. More

Matt was very responsive and on the money with my service needs! He ensured that I was communicated to and most importantly took special care of my Hellcat while it was in for servicing. He ensured it was needs! He ensured that I was communicated to and most importantly took special care of my Hellcat while it was in for servicing. He ensured it was taken inside each night it had to stay for service to ensure its safety. Much appreciated. More

I waited in the waiting room 2 hours for my oil change and tire rotation. I was the only waiter. Unacceptable time for such an easy job. And now I am having issues with my car the day after it was servi and tire rotation. I was the only waiter. Unacceptable time for such an easy job. And now I am having issues with my car the day after it was serviced that I never had before. I have left 2 messages because can never reach anyone to speak with, and no one has called me back. Also unacceptable. More

Matt and his team always have a customer service focus and willing to assist with additional resources like transportation home. Matt and his team always try to explain what needs to be done and doesn't and willing to assist with additional resources like transportation home. Matt and his team always try to explain what needs to be done and doesn't try to scam more than what the issues are. More

Working with Cesar, my sales rep, was easy and completely professional. I called the night before and asked him to check out the car and give me his honest assessment, and he did. The next morning, we agreed professional. I called the night before and asked him to check out the car and give me his honest assessment, and he did. The next morning, we agreed on a price over the phone, and my wife and I drove up to the dealership. The car was exactly as he described. We finished the paperwork quickly and were on our way home. No hassle, no fuss, no hidden fees. Just two people making a straightforward, honest deal. Smooth and uneventful, exactly how car buying should be. I highly recommend this dealership and working with Cesar, as well as Sal in finance. I wish more dealers and salespeople operated with the same level of professionalism and integrity. More

No communication. Not one care for customer satisfaction, have reached out to Paul multiple times with no answer. Was misquoted over phone, felt completely over looked Not one care for customer satisfaction, have reached out to Paul multiple times with no answer. Was misquoted over phone, felt completely over looked and shrugged off when arrived at service department. Worst experience I have ever had. Never recieved multi point inspection, was over charged what I was told over phone when I made the appointment, and was told 2 hours, ended up being 4 hours and no one told me!! They didn’t care to communicate time, I asked after 2 hours, how much longer, they said 5 min. 45 MIN LATER was told another 30-45 minutes. I asked to look at something on my windshield they said “no you should be fine” never heard of someone not just taking a glance at it to even say, yeah you should come in another day, or even let me know a price to look at it! I was completely shrugged off. Not sure if this is because I am a young girl, but I pay for my own car and I pay for my own service, and I was very upset when leaving. I have tried to reach out to manager( emails and calls) with no answer. More