A Dealership of Lemons.
I lease a 2012 Jeep Cherokee and it's been recalled 6 times. Yes, 6 times. The latest recall? S55/NHTSA 16V-529 states, "The loss of motive power coul
I lease a 2012 Jeep Cherokee and it's been recalled 6 times. Yes, 6 times. The latest recall? S55/NHTSA 16V-529 states, "The loss of motive power could cause a crash without warning... We're sorry for any inconvenience, but we are sincerely concerned about your safety." What does that mean? Welp, it happened to me on three different occasions—the engine shuts off while driving. At random times, like when you're cruising on the 78. Yeah, that's a loss of motive power.
On October 24th, I took it into Salerno Duane for the latest recall, an issue with the gas tank, grinding noise when I turn the wheel and a banging noise under the hood. Butch, the counter guy, said they'd look at the following day. After I dropped it off, I went across to the dealership to discuss the history of issues I've had with it. Their concern was genuine as I have two young children, but their only objective was to upsell me into a new lease for 39-months. When I told them I wasn't interested in another Jeep (never again!) they flat out refused to help me. I demanded they give me info on NJ lemon laws and was told pulling the records was a big part of the process. I left with the number.
My wife called back to the next day and was told they weren't going to look at it until Thursday OF THE FOLLOWING WEEK! I went back the next morning (without telling them I was on my way) to get it. Butch immediately recognized me and said there was nothing wrong with it. Nothing. Butch then went on to say they needed to check with Jeep about the gas tank problems and that I needed the recall issue fixed. Nothing wrong, huh? I took it down to Route 18 Auto and they repaired the differential (grinding noise), fixed the banging noise, replaced the air filter AND took care of the recall issue.
The entire episode cost me over $1,000.00 for rental cars and 2 days worth of vacations days from work. Thankfully, Ann Schulz at Route 18 Auto helped us immensely with a loaner.
I contacted Jeep and told them what happened. They promised to call back in 2 days. That was a week ago.
I work in Social Media, and believe me, I'm spreading the word: Do not go to Salerno Duane.