Salerno Duane Chrysler Jeep - Service Center

If I could give a 0 star review, I would. I purchased a Certified Pre-owned 2021 Ram 1500 on 1/10/24. Not even one month into driving it, the forward collision sensor stopped working which is I purchased a Certified Pre-owned 2021 Ram 1500 on 1/10/24. Not even one month into driving it, the forward collision sensor stopped working which is not their fault. I called them and they said they would fix. Now I drop it off on 2/11/24 and they said it would be done in just a couple of days. They did not have a loaner for me so I was out of a truck for the time being. I figured that was okay since it was only supposed to be "a couple days". A couple days go by and I do not hear from them, so I call them. They said "The part never arrived should be here maybe tomorrow." What kind of establishment does not reach out with an update on what is going on when it is being delayed. When i confronted them about not giving updates they were rude as to why they didn't. They said " we will call tomorrow with an update by 12:00 pm, no later." Tomorrow comes and I didn't receive a call until about 3:00 pm, give or take a few minutes. I finally got my car back on Friday 2/16/24. I get home and notice a dent and scratches on my drivers side door that was attempted to by covered up by a paint marker. I have pictures from the day I dropped it off in their lot and that was absolutely not there. I immediately called and the person that answered was rude and said "You go on about your day, We will go on about ours and we will check the cameras." I proceeded to immediately drive back to the dealership after hearing that disgraceful answer. I showed the pictures to the manager and he said " No problem we will take care of it and give you a loaner when you drop it off." This was good news even though the loaner they gave me was not able to do what I needed my pick up truck for. I drop the truck off on 2/26/24 and was told it should be done in a week or less. One week goes by and i do not hear from them. 3/5/24 I call the dealership multiple times, left multiple voicemails and still never got an answer or a phone call back. I took it upon myself to give the auto body shop a call just to get an update since the dealership has horrible with communicating. The auto body shop said "Your truck was done yesterday and they were supposed to pick it up but have not done so yet. They tend to leave cars here longer then they are supposed to." So i reached out top the dealership again and again only to be sent to voicemail numerous times. Finally I got in touch with manager Billy. He aggressively said to me "i don't appreciate you calling the auto body shop and harassing them." When I tried telling him I just asked for an update since the dealership left me high and dry, he kept interrupting me and wouldn't let me speak. I asked him " Can I speak without you interrupting me or is this how your customer service is?" He responded " I think we are well past that point." Rude, Reckless, Dishonest, Horrible Customer Service and Unappreciative is how I would describe this dealership. I did get my truck back on 3/5/24. I would not recommend this dealership to my worst enemy. More

Whenever I need to have service done, I can count on the service team to provide stellar customer service. I will continue to give them my business. service team to provide stellar customer service. I will continue to give them my business. More