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Salerno Duane Chrysler Jeep - Service Center

Summit, NJ

3.7
44 Reviews

44 Reviews of Salerno Duane Chrysler Jeep - Service Center

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December 17, 2016

Body Shop Work Brought my Nissan Sentra in for Body work and Anthony the Manager of body shop did a wonderful job. Would highly recommend his work. He runs a quali More

by Jeff
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Valderama
Dec 17, 2016 -

Salerno Duane Chrysler Jeep responded

Hi Jeff, Thank you for bringing your car to our shop. We appreciate the business and thank you for posting. Larry Sayette Internet Director Salerno Duane larry250@sdsummit.com 908-277-6700 Ext. 250

December 05, 2016

Autobody shop Brought my jeep in last week for bumper and headlight damage spoke to Anthony the guy was so rude gives me a estimate and says if I pay cash and don't More

by Torresbilly
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Anthony
Dec 06, 2016 -

Salerno Duane Chrysler Jeep responded

Hi Billy, With large customer volume we can offer a discount, but there must be some confusion as taking a cash deal off the books would be illegal and not worth risking our business over. I hope we can clear this up. I can be reached at the number below. Larry Sayette Internet Director Salerno Duane larry250@sdsummit.com 908-277-6700 Ext. 250

November 11, 2016

A Dealership of Lemons. I lease a 2012 Jeep Cherokee and it's been recalled 6 times. Yes, 6 times. The latest recall? S55/NHTSA 16V-529 states, "The loss of motive power coul More

by U-Turn
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Paul Shorrock, Buster Nichols
Nov 14, 2016 -

Salerno Duane Chrysler Jeep responded

Hi David, I wanted to respond to your issues as you presented them, knowing this was a safety issue with children involved. After speaking to Buster about how your experience transpired I have an idea of what happened. As you did not have an appointment when you walked in and the recall you spoke of was not released by Chrysler yet; Buster offered you an appointment on a date where a loaner would be available; saving you the money for rental cars. You declined. Buster tried to squeeze your Jeep in between appointments, but we were fully booked as were our loaners. We were only partially complete on some of the repairs when you unexpectedly showed up to claim your vehicle, which you then had repaired at our sister store, Rt. 18. Timing is everything with these recalls as the resolution was a software update that was not available to us when WE had the Jeep I am glad you were able to have it resolved at Rt. 18. Larry Sayette Internet Director Salerno Duane larry250@sdsummit.com 908-277-6700 Ext. 250

Nov 30, 2016 -

Salerno Duane Chrysler Jeep responded

Hi David, I hope all is well with your Jeep. I spoke to Paul about your experience and he has never spoken to you...in person or on the phone. We'd most appreciate if you could untag him on this review. Thank you. Larry Sayette Internet Director Salerno Duane larry250@sdsummit.com 908-277-6700 Ext. 250

Dec 01, 2016 -

U-Turn responded

Hi Larry, Let me take these responses in reverse order. In regards to removing your salesperson's name from my post, my answer is the same answer Mr. Shorrock gave me, "No. No, I can't do that." We didn't speak? Ask him to check his clipboard, which contains various notes taped to it, including a hand-written memo with the phone number to declare a Jeep a lemon. Go ahead, it's right there, on the back. So no, no, I can't do that. With respect to Buster's version of the story...well, let's parse it out, shall we? Yes, we shall. My car died on me on route 78. I immediately took it to be repaired. Would you drive your kids around in a car that loses "motive power"? I was not offered a date with a loaner. That's just nonsense. Why would I turn down a loaner? I half-expected Buster to be better than this. After I discovered the bait-and-switch, I immediately picked up my lemon-Jeep (Buster told me they'd get to it the next morning, then told my wife they wouldn't get to it until a week later). When I picked it up, Buster told me it was fixed and that, "we didn't find anything wrong with it." But the fine folks down on Rt.18 both discovered AND fixed the differentiator, corrected the gas tank issue AND acknowledged an issue with the air system. Now, why would I risk driving that vehicle if I didn't have to? I'll tell you why—because there was no loaner in sight and my car was shuffled to the back of the schedule as punishment for 1. not getting a new lease and 2. for requesting the number to report it as a lemon. Ya know, that number I got from the back of Paul's clipboard. Salerno Duane Chrysler Jeep has been nothing but one disappointment after another. #NeverJeep #NeverDuaneSalerno

June 12, 2016

Wonderful! The customer service provided by Troy Mycewicz was fantastic and is just another reminder why Salerno Duane is 1000% better than Autoland. Thank you, More

by David DeHart
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Troy Mycewicz
Jun 13, 2016 -

Salerno Duane Chrysler Jeep responded

David, I am glad you had a great experience with Troy. We strive to make all our customers feel that way. Thank you for posting and servicing with us. Larry Sayette Business Development Manager Salerno Duane larry250@sdsummit.com 908-277-6700 Ext. 250

April 30, 2016

Never going anywhere else I'm new to the area and inexperienced in collision repairs, and I knew there was a chance a body shop would take advantage of that. However I never fe More

by Natalie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Troy Mycewicz
May 13, 2016 -

Salerno Duane Chrysler Jeep responded

Natalie, Salerno Duane has been a local business for nearly 30 years. We treat our clients as we would want to be treated. Thank you for the kind words. I am glad you are pleased with how everything turned out. Larry Sayette Business Development Manager Salerno Duane 908-277-6700 Ext. 250

February 18, 2016

No oil put in doing oil change Came in fri 2/12 for oil change, oil never put in Jeep had to purchase oil and send Jeep back mon they said their faulty filter caused leak, no oil in More

by Patricia 10
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Liz in svc
February 16, 2016

Great customer service - above and beyond I worked with Troy after bringing in my vehicle to be repaired following an accident. He was a pleasure to work with, extremely friendly, easily acce More

by Thomas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Troy Mycewicz
September 15, 2015

Service poor. 3 time not a charm. Three time I've brought my Jeep service. 1st time ok. 2nd time horrible and had to bring back at least twice and kept for almost a More

by Naples
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
unclear
April 15, 2015

15K service i booked appointment and arrived an hour late. The car was serviced right away and waiting time was around 45 minutes. The experience is always pleasa More

by hulududu
Overall Experience
Recommend Dealer
Yes
June 05, 2014

Where's the car? Let's see, they have had my car for a month. They have told me that it would "probably be ready" for the last 5 business days, which means that for th More

by cwallenpoole
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
George Nichols
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