Salerno Duane Chrysler Jeep - Service Center

Great service. Would be better if Stelantis Corp. had inventory of spare parts available to the dealerships, Not 45 wait time! Has nothing to do with the deale Would be better if Stelantis Corp. had inventory of spare parts available to the dealerships, Not 45 wait time! Has nothing to do with the dealer itself. More

Service was exceptional. They were very polite and took care of my recall promptly. 5 star service They were very polite and took care of my recall promptly. 5 star service More

It is truly the worst customer service I have ever received from ANY business. The endless problems with our 2023 Wagonner and the complete lack of contact from the service department are appalling. W received from ANY business. The endless problems with our 2023 Wagonner and the complete lack of contact from the service department are appalling. Weeks go by without any proactive communication, and the only way to get any information about your vehicle is if you chase them down. It feels like they couldn’t care less about their customers or the issues they’re supposed to be resolving. Dealing with this company has been a nightmare. You can expect your vehicle to disappear for weeks at a time, and no one will bother to tell you what's going on or when you'll get it back. The lack of accountability is staggering, and it's clear that customer satisfaction is not a priority. Every interaction feels like pulling teeth, and each time you’re left wondering why it’s so difficult for a service department to function at even the most basic level. If they want to salvage any part of their business, they need to clean house. Fire everyone and start over with a team that actually knows how to communicate, manage repairs, and provide even a shred of decent customer service. Until then, avoid this company and their vehicles at all costs. More

Very happy with the work and communication as to what needed to be done. Was well taken care of by Mathew. needed to be done. Was well taken care of by Mathew. More

After waiting 3 days for a recall service which should taken 1 day. Then driving my car the next day and the flash guard fell off. Took it back to the dealer to inspect to have the tech lie to me by sayin taken 1 day. Then driving my car the next day and the flash guard fell off. Took it back to the dealer to inspect to have the tech lie to me by saying all the hardware was still in place and i will now have to pay to replace it. So I took it to an independent sevice station and was told most of the hardware was gone. More

Very happy with the service, best in the area. The only place l will go. The only place l will go. More

I had appointment for oil change on my keep and the job was not completed for almost 2 1/2 hours later. I thought if you have appointment at 10 your car will be worked on then not work on walk ins was not completed for almost 2 1/2 hours later. I thought if you have appointment at 10 your car will be worked on then not work on walk ins More

The service desk understood the need to work on my car right away due to my needing of the vehicle later that day. right away due to my needing of the vehicle later that day. More

The Attendant, Matt, was amazing. I did have a problem with the extended warranty, I was informed by Liccardi that I was covered when in fact I was not. He was helpful, keeping me up I did have a problem with the extended warranty, I was informed by Liccardi that I was covered when in fact I was not. He was helpful, keeping me up to date with all the changes that had to be done. Now the issue does still exist, but he is helpful in rectifying the problem. More