Sam Pack's Five Star Ford Carrollton

Great Experience! After having a nightmare of an experience at another dealership, I tried this Carrollton location. David Barragan, Finance Manager was right on point, After having a nightmare of an experience at another dealership, I tried this Carrollton location. David Barragan, Finance Manager was right on point, excellent customer service, made me feel like he was genuinely concern with making my buying experience the best possible. Can’t say enough about him and their Sales Manager RJ Rebolloso was awesome. More

Customer Service I have never received such great service from a salesman. There was absolutely no pressure in my purchasing a vehicle. Mr Sean Pinegar was great and a I have never received such great service from a salesman. There was absolutely no pressure in my purchasing a vehicle. Mr Sean Pinegar was great and assisted me in getting what I wanted. More

NEW CAR PURCHASE We went to take my husband 2013 Escape in for a recall and I decided to buy a new car. I wanted a new Edge that was loaded. Trading in a 2008 Edge. We went to take my husband 2013 Escape in for a recall and I decided to buy a new car. I wanted a new Edge that was loaded. Trading in a 2008 Edge. Jason Acker worked with us to find me the exact car package I wanted, Our 3rd time to buy a vehicle from Sam Packs Ford in Carrollton. Always get the best customer service. Jason was great to work with and I would recommend him to anyone. More

Raul Leura - new truck purchase I went to take my 2014 F150 in for service. While I was waiting on completion I thought I would kill some time walking around looking at new trucks. I went to take my 2014 F150 in for service. While I was waiting on completion I thought I would kill some time walking around looking at new trucks. Walked by one that was perfect for me, thanks to Alexandra Benvenuto's mad customizing skills. Thank you sister! Raul helped me out. He is knowledgeable and personable. Young and energetic. He made the car buying process fun. That is saying a lot coming from a woman with zero tolerance for condescending sales guys. :) Let's face it, car buying can suck the life out of you. Mike Munden was top notch as well. Sales director. Good guy for sure! Justin in finance was awesome too! If you have a chance to meet this guy, ask him about his dinosaur of a printer. Even his printer has liked him.... for like...ever! And Kirk Pack... this guy had the best customer service skills. Took care of a couple issues on the surface of the truck and added much value to the entire experience. More

Another great simple purchase My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure y My family has been buying vehicles here for many years and always have a great experience. The employees I worked with are excellent! They make sure you get exactly what you want and and search for a vehicle equipped just that way. I always recommend this dealership anytime someone brings up "Ford." Not for a second will you feel forced into anything... I feel that is not easy to find when it comes to car shopping. More

Excellent Car Buying Experience I was worried that buying a new car would be a long difficult process. Jared and Sam Pack's Five Star Ford got me into a new Ford Fusion Sport in abou I was worried that buying a new car would be a long difficult process. Jared and Sam Pack's Five Star Ford got me into a new Ford Fusion Sport in about 2 hours. It was a very easy and pleasant experience. I will definitely recommend Jared and Sam Pack's to anyone I know that is looking for a new vehicle. More

Excellent and fast I hate buying cars. When I got into a web search for the truck I wanted, I got peppered with calls, emails and texts. 1 came to me quickly with a nu I hate buying cars. When I got into a web search for the truck I wanted, I got peppered with calls, emails and texts. 1 came to me quickly with a number that caught my attention. Rueben Krause made my purchase easy by listening and seeing where my priorities were and what I wanted vs what he wanted to sell me. Wrapped up the deal in a short visit and drove home happy. Follow up and ensuring I knew what all the bells and whistles did was the cherry on top. Nice work. Alexandra got me everything I wanted to add to the truck, and we have it all being installed in short order. I am really happy with my experience in the dealership. More

Terrible The price physically listed on the car was at least $2,000 higher than the price listed on their website. They used this to falsely negotiate with us. The price physically listed on the car was at least $2,000 higher than the price listed on their website. They used this to falsely negotiate with us. More

just WOW!!!! From the point of me asking questions about the vehicles in stock to going over financing. I was never hassled or annoyed as they left me to the vehic From the point of me asking questions about the vehicles in stock to going over financing. I was never hassled or annoyed as they left me to the vehicles and answered every question. I will never shop for vehicles any where else if I can help it. This was by far my best car buying experience I have ever had. Melanie was the Sales person who was helping out Justin and she knocked the ball out of the park. Way to go Melanie and Sam Pack!!! More

Ford truck We asked our sales person, Sean, to show us something very specific. He didn't waste any of our time. He simply showed us exactly what he promised us We asked our sales person, Sean, to show us something very specific. He didn't waste any of our time. He simply showed us exactly what he promised us he had for us to look at. We also appreciated that he didn't try to "sell us" on anything we didn't want. More