Sam Pack's Five Star Ford Carrollton

Treated with care by a very personable staff. Very quick response by Reuben Krause. Then again by Mke May the next morning with new info . Paired us with a very nice car. Definently will recommend Very quick response by Reuben Krause. Then again by Mke May the next morning with new info . Paired us with a very nice car. Definently will recommend them to my family and friends. More

Argumentative From start to finish it was a struggle. It started off with an argument with an analogy about one of the issues with my car. Then without notice or From start to finish it was a struggle. It started off with an argument with an analogy about one of the issues with my car. Then without notice or warning, I had to wait about 40 minutes for a shuttle to take more 3 miles. If I would have know the wait, I could have had someone from work pick me up. After 20 minutes, I inquired and was told another 10 minutes, which turned into 20 more minutes. At about 2:45 P.M., I realized that I never heard back about my car which was dropped off at 7:20 A.M. I called and was once again met with resistance and an argument. Moody was not able or willing to tell me when my car would be done or if it would be done that day. This was concerning because I would need to find alternate transportation home. I also inquired as to why my car was just starting to be looked at in the mid-afternoon after making an appointment for 7:30. This was met with another analogy and argument that ended with him saying and I don't think we can get the inspection done. I could go further, but in the end they finished my vehicle just after 5:00 P.M. Although, Sam Pack is closed to my work, I am going to start using Westway Ford to see if their service is better. More

Isn't this supposed to be hell on earth? I was fully prepared for a bad experience. Isn't that what you can always count on when buying a car? Not here at Sam Pack Five Star Ford. Right fr I was fully prepared for a bad experience. Isn't that what you can always count on when buying a car? Not here at Sam Pack Five Star Ford. Right from the beginning, our sales consultant Raul went above and beyond to find us the nicest. low mileage certified pre-owned truck he had available within our price range. When I made an offer, he came back with an even lower price! There were no games and no stressful negotiations. I got more truck than I thought I could afford, at a great interest rate, all under budget! Next we moved on to Justin, the business manager. Again, no stress. We went over all the options for warranty coverage and payment plans. There was no pressure or hard selling. I felt very comfortable and in control. The entire process (choosing a car, test driving, finalizing) all took around 3 hours total. Everyone was very nice, friendly and professional. I highly recommend this dealer. More

5 Star dealership and salespeople Reuben was great and fair with the deal. After buying 5 cars from Sam Pack Ford, thhis was by far the best experience, we have had so far. Reuben was great and fair with the deal. After buying 5 cars from Sam Pack Ford, thhis was by far the best experience, we have had so far. More

Best Experience Ever Buying a Vehicle Thank you Reuben Krause for being the key person to make this my most enjoyable experience ever in my 30+ years of buying vehicles. Reuben was the sa Thank you Reuben Krause for being the key person to make this my most enjoyable experience ever in my 30+ years of buying vehicles. Reuben was the salesperson that worked with me like a friend would that was very knowledgeable in the vehicles and really wanted to help you find what you want, even if you're not 100% sure what you want. Yes he makes you feel that comfortable and has great ideas on how to compare models, trims, etc that makes it easy to decide. He gave me as much time and space as I wanted to check out the different vehicles and that is really important to me not to fell rushed. This was the same demeanor through the buying process witheveryone. From the moment you walk in the door at this dealership you feel welcome and like you belong. Everyone is very professional, friendly and helpful. One week later I returned to pickup my truck after having some aftermarket accessory work performed. Michael Krantz, the internet manager that assigned Reuben to me saw me, addressed me by name like he had known me for years. Reuben also saw me and greeted me the same way. Both wanted to make know how things are going witht he new truck. Simply said if you are in the market for a new vehicle go see Reuben! More

Best Car Buying Experience I don't enjoy car buying. But my experience at Sam Pack's changed my perspective. My salesperson Alan Reynolds had my car ready to test drive, when I I don't enjoy car buying. But my experience at Sam Pack's changed my perspective. My salesperson Alan Reynolds had my car ready to test drive, when I arrived for my appointment. He did a great job showing me the car and assisting me with purchase. His manager Jose Garcia came out to greet me prior to my test drive. The people at the dealership were very professional, polite and personable. The car was exactly what I wanted, so the descriptions and photos were very accurate. Justin in finance got me a better rate than my bank did and a great price as well. I met Alexandra for accessories. She was very nice and professional. Not at all pushy, so I got the accessories that I wanted. She was also very honest in explaining price points. It was a very efficient, pleasant experience. Not at all what I was am used to. I was out in a timely manner with the vehicle I wanted. Would definitely recommend this dealership to others, and I would return for future vehicle purchases. Thanks so much for a great experience. More

Very Helpful even after the sale! Thank you, Rey for working with me to find a car that fit my family's needs and budget. And thanks to Eric for all his help even after the sale to sho Thank you, Rey for working with me to find a car that fit my family's needs and budget. And thanks to Eric for all his help even after the sale to show me the features of the new Ford Explorer! More

Top Notch Dealership and Salesman Reuben Krause This dealership was very professional and responsive at all times through the buying process. I worked with Reuben Krause and he was great! Reuben w This dealership was very professional and responsive at all times through the buying process. I worked with Reuben Krause and he was great! Reuben was very knowledgable about the Expedition I bought. I enjoyed working with Reuben because he was willing to give me space while I looked at other brands of cars over a three month period. He would check in with me but not ALL the time like some other dealerships. The credit department was very straightforward and my overall car buying experience could not have been smoother. More

Excellent experience Thank you to RJ, and Oleg. Great experience. Came in for service, ended up doing a trade in. Everyone was very helpful. A very impressive facility. Thank you to RJ, and Oleg. Great experience. Came in for service, ended up doing a trade in. Everyone was very helpful. A very impressive facility. More

Great experience, even thought I did not buy. Michael was great to deal with and got everything I ordered on the Super Duty 250 Platinum. He kept me informed by email as to the delivery date. T Michael was great to deal with and got everything I ordered on the Super Duty 250 Platinum. He kept me informed by email as to the delivery date. The minute it came in, my wife and I went to see and drive it. Michael was nice enough to let us drive it, with him in the back seat, to our house to see it it would fit in our garage. Unfortunately it did not fit in our garage and that made it a deal killer. Michael was very understanding and did not force the issue. Thanks Michael for your patience and understanding, LeRoy More