Sam Pack's Five Star Ford Carrollton

Hands Down The BEST Ford Dealership! This is my husband's 3rd F150. I wanted to surprise him with a new one while he was out of town. I did the deal with Rob Forgy over a handful of pho This is my husband's 3rd F150. I wanted to surprise him with a new one while he was out of town. I did the deal with Rob Forgy over a handful of phone calls. I got a great deal on a new Platinum F150 and outstanding customer service! Thank you Rob for making the process so painless!!! More

Danny took care of my automotive needs as always Decided that my current auto was insufficient for my current needs. Contacted Danny to discuss the auto that I thought I wanted. When I arrived at t Decided that my current auto was insufficient for my current needs. Contacted Danny to discuss the auto that I thought I wanted. When I arrived at the dealership, it was pulled to the front. We made the deal the next day and finalized it the following day. Danny has sold me, my family and some of my friends several Fords over the years. Always a fair deal and a pleasant experience. Being in the customer service business it is not easy to impress me with the buying process. Danny is a true professional. More

Great Service!! Would highly recommend this dealership to anyone! Excellent service, everyone was kind, they were patient and easy to work with. Would consider going Would highly recommend this dealership to anyone! Excellent service, everyone was kind, they were patient and easy to work with. Would consider going back for our next vehicle! More

Wonderful Oleg was amazing! Over the phone my husband gave him an idea of what I wanted. We went to the dealership and he had one vehicle out front that he thou Oleg was amazing! Over the phone my husband gave him an idea of what I wanted. We went to the dealership and he had one vehicle out front that he thought I would like. It was PERFECT!! The whole crew at this dealership made my vehicle purchase easy and painless! I will buy from them again and again! More

Best Experience This is my 3rd F-150, my first time purchasing from Sam Pack's Five Star Ford. This has been the best of all experiences by far. Rob Forgy was great This is my 3rd F-150, my first time purchasing from Sam Pack's Five Star Ford. This has been the best of all experiences by far. Rob Forgy was great to deal with; quick to respond, respectful, fair and honest. My wife had done much of the shopping and negotiation while I was out of town as she was trying to surprise me; she typically drives luxury cars (Infiniti, Mercedes, etc.) because of the service and she absolutely raved about Rob's customer service and work ethic. Brandon worked very hard to get us the best deal possible on financing and was very knowledgeable, friendly and patient. We closed the deal and were very pleased with how the financing ended up. Alex was very helpful and responsive about some key extras that we added to the F-150. She got a sense of what was important to us, with no pressure or over-selling, and made it happen. Again, an overall great experience and would highly recommend Sam Pack's Five Star Ford in Carrollton. More

excellent buying experience Rob was an amazing sales person. Everyone from Mr. Pack's, to Alex, Mr. Matthews and Robert with Sync and Trey were fantastic! I went originally to Rob was an amazing sales person. Everyone from Mr. Pack's, to Alex, Mr. Matthews and Robert with Sync and Trey were fantastic! I went originally to speak with Rey but due to a family ER he was not available. Rey still picked up the phone and called me and assured me that I would be taken care of. I recommend everyone come to Sam Pack's 5 star to buy their car. It was a truly wonderful experience. Excellent, top notch service and care. Thank you to all of you. More

"Best Experience Ever" I went to the Dealership on 9/5/2016 anticipating purchasing a new car. What a great experience. I have bought a number of new cars before from vari I went to the Dealership on 9/5/2016 anticipating purchasing a new car. What a great experience. I have bought a number of new cars before from various dealerships and this was the BEST AND GREATEST EXPERIENCE EVER. ABSOLUTELY NO HAGGLING! Rob Forgy is a great sales person and I will definitely recommend that anyone looking to buy a car at this dealership should ask for him. He is very helpful and professional. Also, Trey Russell is a great GM, very nice and helpful. FYI, I bought a 2017 Ford Escape SE. Mary D. More

Unbelievable service - above and beyond My fiance and I went to the dealership on 9/1/2016 and were looking into getting a new vehicle. We had been speaking to one of the reps via email and My fiance and I went to the dealership on 9/1/2016 and were looking into getting a new vehicle. We had been speaking to one of the reps via email and asked to speak with him. Unfortunately he was unavailable so his manager Miley came out and explained that but Andrew was available to help us out. We told him that we were interested in the Escape and the Edge but didnt know which we should go with. He took the time to show us the differences in the two while in the showroom for us to kinda make up our minds on which of the two we were really wanting. We decided on the Escape (mostly because of the cost between the two models). Andrew took us out to look at all of them that they had on the lot. Many of them had different options, colors, etc for us to look at but we told him of our "deal breakers". We decided on a white Escape with black rims to test drive. It handled really well, had excellent pickup with the Ecoboost engine, and had our exact requirements. After the test drive we went in to talk numbers, he tried to see if we were interested in the Ford Lease program but we really wanted to own the vehicle. Went back and forth for a little on pricing, monthly payments, and value of our trade in. It seemed like we were going to be leaving without a vehicle when Raj (finance) and Andrew came back with an unbelievable deal. We just could not say no. By this time we had been there for a while and Miley came by and asked if we were hungry (we were absolutely starving). She left and came back with dinner for both of us! It was completely unnecessary for them to go out of their way to help us get into a new vehicle and provide dinner for us. Andrew, Raj, and Miley were fantastic and deserve to be recognized for their efforts to not only to take care of us this time but earn our business for life. More

Earned My Business for Life From the time that I walked in the door, everyone took fantastic care of me, especially Reuben Krause and Brandon Matthews. I looked at a lot of othe From the time that I walked in the door, everyone took fantastic care of me, especially Reuben Krause and Brandon Matthews. I looked at a lot of other dealerships and wish that I had come here first! From start to finish it was the best (and fastest) car buying experience that I have ever had. More