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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,563 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,563 reviews
January 26, 2016
Just keeps getting better As a long time customer, 15+ years, it nice to keep dealing with the same courteous and knowledgeable people. The experience keeps getting more effic As a long time customer, 15+ years, it nice to keep dealing with the same courteous and knowledgeable people. The experience keeps getting more efficient and enjoyable. Congrats to the employees and owner. More
by Texican
Employees Worked With
Other Employees :
Bobby Richardson, Kirk Pack
Helpful January 25, 2016
Great customer service! We really had a great experience, we strongly recommend their service! We got a great car on a good price; they had a lot of patience with us! We really had a great experience, we strongly recommend their service! We got a great car on a good price; they had a lot of patience with us! More
by Rayados1979
Employees Worked With
Melanie's manager, Melanie Lucero, David Barragan
January 25, 2016
GREAT BUYING EXPERIENCE We have purchased many vehicles with other dealerships but Five Star was one of the most enjoyable and great buying experiences. I would HIGHLY recom We have purchased many vehicles with other dealerships but Five Star was one of the most enjoyable and great buying experiences. I would HIGHLY recommend Five Star to my family and friends. Thank you so much! More
by rreza12
Employees Worked With
Melanie Lucero
January 24, 2016
Five Star car buying experience! Best car buying experience I've ever had. Excellent customer service, Melanie Lucero was awesome, she worked hard to get me the best deal possible ma Best car buying experience I've ever had. Excellent customer service, Melanie Lucero was awesome, she worked hard to get me the best deal possible making my car buying experience very pleasurable. They didn't just sell you a vehicle and send you on your way. They took the time to go over all the features in the vehicle and how to work my ford touch even syncing my iphone before I left. I will be buying all my future vehicles from Sam pack ford in Carrollton. More
by Beth S.
January 24, 2016
Too fast too easy Josh Worley was very fast with communication. He found the truck i wanted and worked a deal that i feel was fair. Josh was polite and made the c Josh Worley was very fast with communication. He found the truck i wanted and worked a deal that i feel was fair. Josh was polite and made the car buying experience fast and easy. thanks 5 Star Ford of Carrollton. More
by utepgrad
January 23, 2016
Made it easy to purchase our car We were referred to this dealer by Jerry Reynolds. We bought our car sight unseen because of the trust we have in Mr. Reynolds. When we got to the dea We were referred to this dealer by Jerry Reynolds. We bought our car sight unseen because of the trust we have in Mr. Reynolds. When we got to the dealer (Sam Pack Ford/Carrollton) the car was exactly as it was presented to us on the phone. We were greeted by Danny Forsee and Mike May. The buying process was smooth and we drove away in our new car. We did shop other dealers prior to going to SPF. NONE of the others came close to the level of professionalism that we received at SPF. We even had one dealer do the old bait and switcheroo". More
by One of the Bad River Boys
January 23, 2016
Team Effort Once again left the dealership with a pleasant buying experience. Felt like a VIP..The team process made it seem painless. They were knowledgeable, p Once again left the dealership with a pleasant buying experience. Felt like a VIP..The team process made it seem painless. They were knowledgeable, patient and friendly. More
by Rock and Roll
January 20, 2016
AMAZING CUSTOMER SERVICE - CUSTOMER FOR LIFE I have been a customer of this dealership for more than 25 years and have bought numerous vehicles from them (New & Used). Their customer service is I have been a customer of this dealership for more than 25 years and have bought numerous vehicles from them (New & Used). Their customer service is above all others. The facility is always clean and everyone is so helpful. I recommend them highly. I will be a customer for life because of their sales and service. More
by No.1Fan-Catsim
January 20, 2016
Danny Forsee is Awesome! I have bought multiple trucks from Danny Forsee and would HIGHLY recommend him to anyone in the market. The new building looks great and I would enco I have bought multiple trucks from Danny Forsee and would HIGHLY recommend him to anyone in the market. The new building looks great and I would encourage everyone to check out Five Star Ford! More
by BShahan77
Employees Worked With
January 19, 2016
Awesome, fair and caring...above and beyond Danny Forsee is just awesome and somebody I will always deal with. He is fair, caring and went above and beyond to help me. My husband and I will alwa Danny Forsee is just awesome and somebody I will always deal with. He is fair, caring and went above and beyond to help me. My husband and I will always be back to deal with Danny. More
by marla12466
Employees Worked With
