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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,546 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,546 reviews
January 20, 2016
Danny Forsee is Awesome! I have bought multiple trucks from Danny Forsee and would HIGHLY recommend him to anyone in the market. The new building looks great and I would enco I have bought multiple trucks from Danny Forsee and would HIGHLY recommend him to anyone in the market. The new building looks great and I would encourage everyone to check out Five Star Ford! More
by BShahan77
Employees Worked With
Helpful January 20, 2016
AMAZING CUSTOMER SERVICE - CUSTOMER FOR LIFE I have been a customer of this dealership for more than 25 years and have bought numerous vehicles from them (New & Used). Their customer service is I have been a customer of this dealership for more than 25 years and have bought numerous vehicles from them (New & Used). Their customer service is above all others. The facility is always clean and everyone is so helpful. I recommend them highly. I will be a customer for life because of their sales and service. More
by No.1Fan-Catsim
January 19, 2016
Stanford Logan best ford sales rep in DFW I visited 10 Ford Dealers ships in the DFW, December 30, 31st. Stanford Logan Jr. is the best sales rep in DFW and I would recommend contacting Logan I visited 10 Ford Dealers ships in the DFW, December 30, 31st. Stanford Logan Jr. is the best sales rep in DFW and I would recommend contacting Logan before you buy any where else. More
by chucks
Employees Worked With
Stanford Logan
January 19, 2016
Awesome, fair and caring...above and beyond Danny Forsee is just awesome and somebody I will always deal with. He is fair, caring and went above and beyond to help me. My husband and I will alwa Danny Forsee is just awesome and somebody I will always deal with. He is fair, caring and went above and beyond to help me. My husband and I will always be back to deal with Danny. More
by marla12466
Employees Worked With
January 16, 2016
fast and knowledgable David had us sign all the contracts. He told us what they were for, assured us that we could trust them, and quickly sent us on our way. David had us sign all the contracts. He told us what they were for, assured us that we could trust them, and quickly sent us on our way. More
by dem_eyes
Employees Worked With
David Barragan
January 16, 2016
I Love My New Ford Edge Sport The staff was friendly, helpful and knowledgeable. The dealership had the car I was looking for plus extras. The staff was quick at getting the deal d The staff was friendly, helpful and knowledgeable. The dealership had the car I was looking for plus extras. The staff was quick at getting the deal done and getting us on our way. Absolutely love my New Ford Edge Sport! Thank You Trey Russell and Jack Verver for another great experience, 3rd purchase in 3 years. More
by Mave
Employees Worked With
Other Employees :
Jack Verver, David Barragan
January 12, 2016
Good experience Easy to do business here I shop here because of Dennis It is also close to where I live and convenient And service has always done a good job Easy to do business here I shop here because of Dennis It is also close to where I live and convenient And service has always done a good job More
by Fishing
January 12, 2016
Exceptional customer service I went in to test drive a Ford Explorer Sport and was so happy that I walked out with a new vehicle. Thanks to Melanie Lucero for her exceptional cust I went in to test drive a Ford Explorer Sport and was so happy that I walked out with a new vehicle. Thanks to Melanie Lucero for her exceptional customer service, her attention to detail and for the superb follow up after purchase. I would highly recommend this dealership More
by andreag
Employees Worked With
Melanie Lucero
January 11, 2016
Nice car, friendly staff, and easy transaction Melanie was friendly, efficient, and easy to work with. I was able to get in and test drive the car I was looking at quickly. Negotiations were friend Melanie was friendly, efficient, and easy to work with. I was able to get in and test drive the car I was looking at quickly. Negotiations were friendly and reasonable, and I was please with the net value of the transaction (including a trade in). The only small negative I have is that the vehicle was not able to be completely detailed before I took it home. However, Melanie and staff were very accommodating in arranging a time to bring the car in the following week, including providing a loaner vehicle. I would definitely recommend Sam Pack's and Melanie Lucero. More
by bewarethepenguin
Employees Worked With
Melanie Lucero
January 10, 2016
5+1 Star Ford!!! Easy sales, no pressure. Finance was easy and fast and Got my window tint done with no problems, no haggles. I will recommend this dealer to anyone I Easy sales, no pressure. Finance was easy and fast and Got my window tint done with no problems, no haggles. I will recommend this dealer to anyone I know that is looking for a car. More
by chapinsc
