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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,672 reviews

November 11, 2015

Fantastic Dealership Sam Pack's Five Star Ford in Carrollton is one the best dealerships that I have ever dealt with. The car buying experience was professional, low pres More

by CF84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chandler Center
Nov 11, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you CF84 for shopping at Five Star Ford Carrollton. Chandler Center and our team appreciate your business. Congratulations on the purchase of your new Ford.

November 11, 2015

Great Experience When I stated looking for a new car I had a slight idea of what I was looking for but wasn't positive. Chandler not only searched and provided a bunch More

by S2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Center
Nov 11, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you S2015 for shopping with Chandler Center and Five Star Ford Carrollton. Please check back at any time with your questions, we are always happy to help our customers.

November 11, 2015

Easiest Car-Buying Experience Reuben Krause and Sam Pack's Five Star Ford made it easy for us to purchase the exact vehicle we wanted, even from more than 200 miles away. More

by MKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 11, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you MKO for the extra miles you drove to purchase your new Ford from Reuben Krause and Five Star Ford Carrollton. We are honored you chose our dealership and are pleased you found the experience worth the drive. Thank you!

November 10, 2015

Great Service I went to this dealership several months ago because it is close to my house. I was randomly assigned to Jose Garcia and he was very patient with me More

by Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia, David Barragan
Nov 11, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Hello Marie, Congratulations on being able to save additional money with the Friends and Neighbors pricing on your new Ford. Jose Garcia and our team appreciate your visiting our dealership and welcome you to our Ford Family.

November 09, 2015

Best Dealership Period I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, managemen More

by Backow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melanie Lucero
Nov 10, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Backow for this 5 star review of Melanie Lucero, Dennis White and Trey Russell. We are grateful for your dedication to our sales team and dealership. Your business is truly appreciated.

November 06, 2015

First time buyer I had a wonderful experience from start to finish. I am a first time buyer and Melanie was so helpful every step of the way. I absolutely love my new More

by Emilywiltandshadow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melanie Lucero, David Barragan
Nov 08, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Hello Emilywiltandshadow, Thank you for recognizing so many of our team members in helping you purchase your vehicle. Melanie Lucero will be available if you have additional questions. Service does not stop once you leave the lot. Congratulations on the purchase of your first car!

November 05, 2015

Enjoyable, stress free experience Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, More

by Airstreamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Matthews
Nov 06, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Hello Airstreamer, Thank you for listening to the CarPro Show and trusting in their referral. We appreciate you choosing Five Star Ford Carrollton and our team to help with the purchase of your Ford.

November 05, 2015

HappyBirthdaytome We were looking for a new 2016 Ford Explorer in Platinum White to replace my 12 year old 2003 Ford Explorer Limited. My husband.wanted me to get one More

by Happy Buyer 110215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bobby Richardson
Nov 05, 2015 -

Sam Pack's Five Star Ford Carrollton responded

HappyBirthdaytome, Congratulations on the purchase of your new Ford Explorer. Thank you for shopping with Reuben Krause and the team at Five Star Ford Carrollton. We appreciate your comments and 5 star review. Happy Birthday to YOU!

November 05, 2015

Working a deal I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the More

by cooleyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Pinegar, Sean Pinegar, Mike Munden
Nov 06, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you Cooleyt from the team at Five Star Ford in Carrollton. Have fun in your new Ford Focus!

November 04, 2015

Very bad experience. I received a call from Sean Pinegar telling me that they wanted to help me to get out of special financing and into traditional financing. Because the More

by JNichelson
Customer Service
Recommend Dealer
No
Employees Worked With
Sean Pinegar, Mike Munden
Nov 18, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Hello Ms. Nichelson, We would like to extend our sincere apologies for the confusion on the transaction during the Sign and Go Sales Event.

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