Sam Pack's Five Star Ford Carrollton

Michael Krantz is the man to see Went to this dealership twice and talked to Michael Krantz both times. He's a super nice guy and is 100% honest. If there's bad news he'll tell you up Went to this dealership twice and talked to Michael Krantz both times. He's a super nice guy and is 100% honest. If there's bad news he'll tell you up front, which is the best thing with a car dealer and very rare with dealers as they try to sugar coat everything. Never felt pressured from them and always felt at ease walking away from a deal if I have to. Definitely recommend and will definitely buy from them in the future, especially if my dealer is Michael! More

Quick, thorough, friendly, and superb pricing Melanie jumped on my internet inquiry, quickly found the car I was looking for and responded to me on telephone, text, and email. When I provided comp Melanie jumped on my internet inquiry, quickly found the car I was looking for and responded to me on telephone, text, and email. When I provided competitive pricing, she immediately sought approval from management to meet or beat the price, and had the car waiting for me when I committed to visiting the dealership.. Her attitude throughout the process was professional and customer oriented. Justin was thorough and friendly, but never pushy or overly salesy on the post purchase options. Quickest closing in my car buying history, Justin new how to get paperwork done and therefore make the closing process extremely pleasant. Best car buying experience of my life, and I have purchased 38 vehicles. Five Star, my new Ford dealership of choice! More

My experience at Five Star Ford. I got Mike Mullen"s name from a referral and called him. We talked for about fifteen minutes and he gave me some numbers which I thought were pretty g I got Mike Mullen"s name from a referral and called him. We talked for about fifteen minutes and he gave me some numbers which I thought were pretty good. I then did some research and went to the dealership. He stuck with his numbers, didn't try to change anything and was true to his word. ( Really!) We got the deal done in less than an hour and were on our way home...in a new car! While we were waiting for make ready we were treated very nicely by Reuben Krause. He did a lot of running around for us and took good care of us. I hope your experience with Five Star Ford is as pleasant as mine was. Thanks guys and I hope to see you in the future for a new truck. More

We have the best! This is our latest of several purchases from Five Star Ford of Carrollton. As we are buying rather than leasing this car, we had our first dealing wi This is our latest of several purchases from Five Star Ford of Carrollton. As we are buying rather than leasing this car, we had our first dealing with Melanie Lucero. We were very impressed with Melanie's professionalism, knowledge of the various models available and, most of all, her "can do," pleasant attitude. She was a pleasure to work with and, from now on, she'll definitely be our contact with Five Star Ford. We are pleased to recommend her without reservation! More

Great People to deal with! My wife and I are repeat costumers of this dealership because the treatment we receive from all... from the salesperson, Eric Collins, to the finance My wife and I are repeat costumers of this dealership because the treatment we receive from all... from the salesperson, Eric Collins, to the finance dept., Justin McCarroll, the service dept., Oscar Jaramillo, to the General Manager Trey Russell, and all the the other wonderful people that work here they have all make my new car buying experience an enjoyable one. And we have got great deals! I will NOT go to any other dealership ever again. I have recommended this dealership to all my family members, my daughter, daughter-in-law, and son have all buy here and got the same great treatment. They sure know how to treat a costumer! More

These guys are AWESOME! I was a little nervous buying my first brand new car, but Chris and Don made it so easy. They really worked hard to find the perfect car for me. Eve I was a little nervous buying my first brand new car, but Chris and Don made it so easy. They really worked hard to find the perfect car for me. Everyone made the whole process go so smoothly. And I really appreciate them putting up with my crazy dad... he can be a handful sometime. LOL Dad and I had a great experience and we will be life long customers. More

Excellent Experience! I had been shopping new cars for about 2 months and had been dealing with another local dealer for most of that time. I finally gave up and was referr I had been shopping new cars for about 2 months and had been dealing with another local dealer for most of that time. I finally gave up and was referred to the awesome team at Sam Pack's by a friend. I decided to give them a try at making me a deal (with little hope). After months of working with another dealer with the back and forth, I spent a couple of days (because I was out of town and only available via phone and email) before I was presented with a very pleasing deal! I spent less than 3 hours in the actual dealership before I was on my way home in a nicer vehicle than I thought I could afford. I am beyond pleased with my experience. Thank you to the family at Sam Pack's Ford. You guys rock! More

Lots of Fords in the world: Raj. Petal made ours Special Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We d Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We drove away in the right Forde....VERY pleased with the buying experience. Thanks, Raj. More

No service at all I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need t I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need to make a appointment , so I took my car back to my house I make a appointment for 8/08/2015 when I arrive I was told that I have to leave my car for 3 or 4 days I say ok but them the told me that I have to fine me a ride home because they do not have no one to take me back to duncanville my house. This is a very inconvenient for me . My car is Not that much to just the passenger window and the driver seat not working properly, everyone. Think it may be a blow out fuse. So you see it would not taken them so much time. Just to look at the car is not nothing major. I think if you make a appointment , and you take time to be there on time at least they can do is lookong at the car. I have to travel at least 45 minutes to the 5 Star dealer . It should be 1 Star dealer . sorry to said. This this is my second and last time I will be doing business with this dealer , Iam very disappointed . Luis Acevedo a very dissatisfied customer. More

Great experience. Would happily go back. Came in off the street after visiting their site online looking for a 2015 Mustang on their site. Was promptly greeted by Carl and we got to work e Came in off the street after visiting their site online looking for a 2015 Mustang on their site. Was promptly greeted by Carl and we got to work evaluating my trade and looking at and then test driving the car. Good golly that is a good car, and I ended up saying yes. Negotiating was easy on the sales perspective, and once back in finance I worked with David. That process was easy and very friendly. Overall, I wouldn't hesitate to recommend them if you are looking for a new Ford, and personally I will return there when I'm in the market again in a couple years. More