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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
February 24, 2022
He was great!!!!! Easy to deal with. He always called me back in a timely manner. back in a timely manner. More
by jkverner
Employees Worked With
February 14, 2022
We got the vehicle we needed at a great price and within the timeframe we needed it. Austin provided exceptional customer service throughout the process. Couldn't ask for more! the timeframe we needed it. Austin provided exceptional customer service throughout the process. Couldn't ask for more! More
by jtindell
February 14, 2022
They were very patient with me! Worked with me, picking out the right stuff I wanted on my New Truck! Even made changes, that I requested! Overall, so far so good! Thank You!! Worked with me, picking out the right stuff I wanted on my New Truck! Even made changes, that I requested! Overall, so far so good! Thank You!! More
by benkunkel
February 09, 2022
Austin was absolutely amazing!! He went above and beyond to make sure I got exactly what I was looking for. He even met me down the road at the other lot because that’s where my car was. The service didn’t to make sure I got exactly what I was looking for. He even met me down the road at the other lot because that’s where my car was. The service didn’t stop when I drove off the lot…he is still there and checks on me and my happiness with my new car all the time. I will always send anyone I know that is in the market for a vehicle straight to Austin!! More
by PBOL Tina
Employees Worked With
February 08, 2022
We appreciate the efforts the dealership made to provide the best experience possible for us. We had some bumps in the road during the financing portion of our purchase which they were quick to resolve. the best experience possible for us. We had some bumps in the road during the financing portion of our purchase which they were quick to resolve. More
by Meaghan
February 03, 2022
Austin is one of the most helpful people I’ve ever dealt with. I’ll be sure to get my next truck from him too. Thank you Austin and thank you Sam Pack for making sure everything went smoothly with. I’ll be sure to get my next truck from him too. Thank you Austin and thank you Sam Pack for making sure everything went smoothly More
by BMCJustin
February 02, 2022
Large selection, decent prices and personnel that make the buying process easy and stress free. the buying process easy and stress free. More
by Dwayne
Employees Worked With
February 02, 2022
Did everything they said they would do. In the right amount of time. Will definitely be a returning customer. amount of time. Will definitely be a returning customer. More
by Wlmitchell90
Employees Worked With
February 02, 2022
The whole team from sales to finance were very pleasant and easy to talk to. They went out of their way to make our experience worthwhile. They were very honest and upfront about everything. Very friendly and easy to talk to. They went out of their way to make our experience worthwhile. They were very honest and upfront about everything. Very friendly and courteous. Great service from Chip, Alexandria and Sal. We will definitely be back when the time arrives. More
by Jeff
Employees Worked With
Roderick Adair in sales Alexandria in accessories and Sal in finance
February 01, 2022
Austin was very friendly and helpful when I purchased my new Explorer. He even helped me order heavy duty floor mats and change my toll tag for my new vehicle. I will definitely recommend him to my friends. new Explorer. He even helped me order heavy duty floor mats and change my toll tag for my new vehicle. I will definitely recommend him to my friends. More
by Pam Wright
Employees Worked With
