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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
December 30, 2019
Best sales experience I have had in my years in buying a new truck. Christopher managed to get me in and out of a new truck with a smooth transition. He was able to find what I needed and the price I needed new truck. Christopher managed to get me in and out of a new truck with a smooth transition. He was able to find what I needed and the price I needed, color, trim and package F150. More
by Joe.b
Employees Worked With
Christopher Krause
December 29, 2019
Awesome Great buying experience! Super fast, super friendly. No gimmicks, and gave us a really good deal. I can’t think of any other dealer to do business wit Great buying experience! Super fast, super friendly. No gimmicks, and gave us a really good deal. I can’t think of any other dealer to do business with. More
by brishe5050
December 29, 2019
Great experience! I would recommend this dealership to anyone looking to buy a new Ford. The vehicle selection is very good, and the staff are friendly. Anthony and M I would recommend this dealership to anyone looking to buy a new Ford. The vehicle selection is very good, and the staff are friendly. Anthony and Michael were both great to work with. More
by Keith
December 29, 2019
I will not go to another Ford dealership. From the GM to the salesman this is a 5 Star dealership and experience! Thank you Trey Russell and Jack Verver! the salesman this is a 5 Star dealership and experience! Thank you Trey Russell and Jack Verver! More
by Steve P.
Employees Worked With
Jack Verver, David Barragan
December 28, 2019
Went beyond to help me out. Can not say enough about Kaleb Willis... very professional and worked hard to make things happen for me. He took a bad situation for me and made it ma Can not say enough about Kaleb Willis... very professional and worked hard to make things happen for me. He took a bad situation for me and made it manageable. Many thanks. More
by gtstaley
Employees Worked With
Brandon in the service department... thanks , Kaleb Willis
December 18, 2019
Luxury Vehicle Experience I have been driving European Luxury imports for years. What a nice surprise to be treated so wonderfully at a domestic store. Attentive and efficient I have been driving European Luxury imports for years. What a nice surprise to be treated so wonderfully at a domestic store. Attentive and efficient service at such a gorgeous dealership with all the finest of amenities. It was a truly an easy process. My car has all of the latest bells and whistles and I didn't have to break my piggy bank to obtain it. I brag on them every chance I get! More
by Ozgurllost
December 18, 2019
Great Experience I was looking for a great used truck and sam’s pack ford in Carrollton delivered. Great customer service, would definitely recommend anyone looking fo I was looking for a great used truck and sam’s pack ford in Carrollton delivered. Great customer service, would definitely recommend anyone looking for a vehicle. More
by Speddie_27
Employees Worked With
David Barragan, Oleg Pilipovski, Harold Bennett
December 17, 2019
Great service and pricing It was easy and fast process. We started from home and just went to sign our paperwork. They offered us a great deal we couldn’t refuse It was easy and fast process. We started from home and just went to sign our paperwork. They offered us a great deal we couldn’t refuse More
by Gerry and Dax Pond
December 17, 2019
Great experience I checked out about 20 dealers online and narrowed it down to 2 dealers. When I met Spencer he made me feel welcomed, valued and listened to my needs. I checked out about 20 dealers online and narrowed it down to 2 dealers. When I met Spencer he made me feel welcomed, valued and listened to my needs. He hustled hard to make sure I got what I was looking for and extremely upfront the entire time. Truly went the extra mile. With how competitive all dealers' prices are, he was ultimately the reason I chose to buy with Sam Pack. I highly recommend asking for him if you drop by. More
by James
Employees Worked With
Spencer Penington
December 16, 2019
Great experience and people I was contacted by Phil after inquiring about a truck in their inventory. Phil let me know the truck I was inquiring about was at the lot, we setup a I was contacted by Phil after inquiring about a truck in their inventory. Phil let me know the truck I was inquiring about was at the lot, we setup an appointment to view the truck, and take a test drive One thing I noticed immediately, I was able to walk the lot without a salesman chasing me down. When I went in to the dealership the sales floor staff did not rush me. I checked in with the receptionist and was immediately helped. This was refreshing. After the test drive and decision to move forward with the purchase the finance department was equally pleasant to work with. If you are looking for a new car, I would encourage giving this team if people the opportunity to work with you. More
by Kevin E.
