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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,675 reviews
December 30, 2017
Excellent car buying experience Michael made the deal go quick and was very honest. He also followed up on everything I asked about . I would highly recommend Michael to others. Michael made the deal go quick and was very honest. He also followed up on everything I asked about . I would highly recommend Michael to others. More
by Chrisa
Employees Worked With
Michael Krantz
December 29, 2017
Honest & Friendly Customer Service Jess is great to work with and everyone at the dealership was very friendly and helpful. We got exactly the vehicle we wanted for a great price! The Jess is great to work with and everyone at the dealership was very friendly and helpful. We got exactly the vehicle we wanted for a great price! The credit terms were excellent and we also received a very fair value on our trade-in. More
by Explorer
December 28, 2017
Wick and painless Jess was great I told her what I wanted, told her my budget, and 30 minutes later I was signing the paperwork and out the door!! Painless experience T Jess was great I told her what I wanted, told her my budget, and 30 minutes later I was signing the paperwork and out the door!! Painless experience Top Notch service thanks again to all involved!!! More
by Drainman1
December 27, 2017
Amazing guest service! Jess was awesome! Patient and very helpful every step of the way. She made the process of buying a car quick and painless! Love her go getter attitude Jess was awesome! Patient and very helpful every step of the way. She made the process of buying a car quick and painless! Love her go getter attitude! Thank you for everything Jess! I’ll definitely be a return customer! I highly recommended Jess’ More
by Kelly51
Employees Worked With
December 27, 2017
Fourth purchase from this dealership Very friendly and talks with the kids. Listened to what we wanted and found it. Had it ready sooner than I expected. Trustworthy when breaking down th Very friendly and talks with the kids. Listened to what we wanted and found it. Had it ready sooner than I expected. Trustworthy when breaking down the costs. More
by BigDeal
December 15, 2017
Smooth Transactions Michael made the purchase go smoothly, not the typically harsh experience you would expect from buying a vehicle. The next time we buy we are definite Michael made the purchase go smoothly, not the typically harsh experience you would expect from buying a vehicle. The next time we buy we are definitely going there first. More
by Anthony
Employees Worked With
Michael Krantz
December 14, 2017
Poor Communication Requested photos of used auto they had listed with only stock photos. Explained they were a 30 minute drive from me so I wanted to see pictures of th Requested photos of used auto they had listed with only stock photos. Explained they were a 30 minute drive from me so I wanted to see pictures of the actual vehicle before making a drive out there. Internet Manager said he would send some but then I never heard from him again. Ended up buying a similar vehicle at a different dealer that was more responsive and customer focused. More
by dfarley27
Employees Worked With
Kurt Stalnaker
December 13, 2017
Thet worked with me very well. They made me feel comfortable I was impressed with the attention that I received at the dealership. I came from out of town. They did what they could to make me feel comfortable an I was impressed with the attention that I received at the dealership. I came from out of town. They did what they could to make me feel comfortable and gave me a great deal. I did not feel very pressed to buy anything that I did not want to. More
by Michelle Mendez
Employees Worked With
Other Employees :
Joseph Walker-Greeted me. Tim Underwood and Steven Zayes-paid attention to my wait time. He helped move the process faster due to my waiting.
December 12, 2017
Went the extra mile to make the deal Mike was outstanding and understood what my expectation was. He was professional in every aspect! My second car to buy here! 5 star service from Mi Mike was outstanding and understood what my expectation was. He was professional in every aspect! My second car to buy here! 5 star service from Mike for sure. More
by Curtis
Employees Worked With
Michael Krantz
December 12, 2017
Excellent Service ar 5 Star Ford Carrolton My salesman was top notch. He was knowledgeable of the product and very courteous. He was a professional who made my car purchase enjoyable. The finan My salesman was top notch. He was knowledgeable of the product and very courteous. He was a professional who made my car purchase enjoyable. The finance person was also top notch. Overall I had an excellent purchasing experience. More
by SilverStang
