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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,551 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,551 reviews
May 31, 2017
Nice Purchase I live in Weat Texas and did my online shopping online. I visited several Ford Websites and 5 Star Ford in Carrollton was my choice due to the fact I live in Weat Texas and did my online shopping online. I visited several Ford Websites and 5 Star Ford in Carrollton was my choice due to the fact that their response to my emails were very prompt and contact with Michael Krantz, my salesman was excellent. When I arrived at the dealership Mr. Krantz was waiting for me and he had the vehicle that I purchased ready to go. Paperwork took less than an hour and I was out the door with a nice deal. Thank you Mr. Krantz and Five Star Ford! I will definitely be doing business with y'all in the future. More
by Francoj
Helpful May 27, 2017
Bought Focus I had a pleasant buying experience! The friendly customer service and willingness to make a deal made Sam Pack's Five Star Ford my number one choice. I had a pleasant buying experience! The friendly customer service and willingness to make a deal made Sam Pack's Five Star Ford my number one choice. More
by pigskins1
May 27, 2017
Awesome and Over and Beyond Customer Satisfaction I am in awe with the customer service I received at this dealership. My salesman, Grant was very personable, attentive, as well as, professional and w I am in awe with the customer service I received at this dealership. My salesman, Grant was very personable, attentive, as well as, professional and worked very hard to obtain customer satisfaction. He showed concern regarding my situation and went above and beyond to meet my needs. Brandon, the business manager, was also very personable and strived to meet my financial needs as well. I am rating this dealership 5 stars and would, without a doubt, recommend them to my family, friends, and to anyone looking to buy a new car. The employees are exceptional, including the staff members not associated with my purchase. The products and services offered at this dealership is exceptional. I am totally 100% satisfied with Sam Packs 5 Star Ford in Carollton, Texas! More
by DJFall75
May 25, 2017
Easy and Satisfying Experience The moment I pulled up, I was greeted warmly and asked if I needed any assistance. I laid out the wishlist for the vehicle I wanted and Jess found a p The moment I pulled up, I was greeted warmly and asked if I needed any assistance. I laid out the wishlist for the vehicle I wanted and Jess found a perfect match. The entire process was worry free and I was accomodated at every step. The vehicle took a short time to prepare and Jess maintained great communication the entire time. I am very happy with my purchase. More
by Brett Calvert
May 25, 2017
Excellent This was a swift effective dealership, i start our relationship with that service department and went over to the sales and it was no mistake Jess was This was a swift effective dealership, i start our relationship with that service department and went over to the sales and it was no mistake Jess was nice fast and helpful More
by Allen98
Employees Worked With
May 24, 2017
Excellent experience This was my 4th experience with Sam Pack's in Carrollton. Jeff Flaishan's did an excellent job finding the specific vehicle that I was looking for. This was my 4th experience with Sam Pack's in Carrollton. Jeff Flaishan's did an excellent job finding the specific vehicle that I was looking for. Mo Dandon and Justin McCarroll did an excellent job of making the numbers work for me to get into my Explorer. I HIGHLY recommend contacting Jeff Flaishan's for any of you needs. More
by ajmeckly
May 22, 2017
Melanie at Sam Pack Carrollton is my go to gal! I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. More
by Sperry
Employees Worked With
Other Employees :
Melanie Lucero, Brandon Matthews
May 21, 2017
Friendly, patient, and helpful Michael is quite friendly and definitely patient, particularly with a picky buyer such as myself. Overall the dealer has about the same process as an Michael is quite friendly and definitely patient, particularly with a picky buyer such as myself. Overall the dealer has about the same process as any other. A bit time consuming to go back and forth to reach a deal. However we were able to agree to my satisfaction. If I bought another Ford I would be glad to go back and look up Michael. More
by Matthew McGrew
Employees Worked With
Michael Krantz
May 21, 2017
My second vehicle purchase My first experience with Sam Pack's in Carrollton was impressive enough that I did not hesitate to go back to them. I am somewhat picky and can be har My first experience with Sam Pack's in Carrollton was impressive enough that I did not hesitate to go back to them. I am somewhat picky and can be hard on a salesman. Michael went out of the way for me and made sure that my needs were met. We went on 5 or six test dries before he found a great match for what I needed. I HIGHLY recommend contacting Michael for any of you needs. He actually listens and cares that you get what is right for you. More
by Ricky1969
Employees Worked With
Michael Krantz
May 20, 2017
Great experience Melanie and Jess were great to work with. They followed through on everything we discussed, even after the truck purchase was finalized. Would like to Melanie and Jess were great to work with. They followed through on everything we discussed, even after the truck purchase was finalized. Would like to do business here again. More
by jsepter
Employees Worked With
Other Employees :
Melanie Lucero, David Barragan
