Sam Pack's Five Star Ford Carrollton - Service Center

Drew Crysdale - what a man! fantastic customer service going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars for Drew !! Actually if I can I will go with 10 stars for Drew Crysdale. More

Vince was amazing - showed exemplary customer service! I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs sinc I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs since we are in 2020. When my extended warranty didn't (not surprising), rather than simply charging me for the repairs, Vince went out of his way to research the actual dates that the factory warranty took effect on my truck and it turned out to be covered by the Ford factory warranty; thus saving me lots of money! He could have taken the simple route and charged me, but Vince displayed professional courtesy and did what was best for me, the customer. I make several trips up to the Dallas area and it is nice to know I have someone trustworthy that will look out for my best interest to take my truck to if I have to. Thanks again, Vince! More

I had Garrett Tidman as my service advisor and Anthony as my mechanic definitely an awesome place to go to get work done on ford cars. my mechanic definitely an awesome place to go to get work done on ford cars. More

Rough finish on the Paint FIXED! I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I com I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I come back on Monday and they would detail the vehicle. Was I glad I accepted that offer. I do not think a bird dropping would stick to this finish now. The finish is amazing. Very smooth and the interior is spotless. I had weather guards mats that had already taking a beating and they look like new now. This team and Sam Pack Ford goes out of their way to insure you are satisfied before, during and especially after the sale. They do not forget about you after the sales. More

Kenneth Faircloth Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy but after speaking to him at his eye appointment he followed through and helped me to get the tow refunded to me, my car had a recall part which stranded me on the road. So your employee went above and beyond to help me that to me that helped secure me as a customer for my next vehicle purchase. We have purchased a truck from you in the past so my Fusion will be my next trade in with you guys!! More

Misdiagnosis and lack of follow through cost me $1340 On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside spark plug hole". Subsequently noticed a ticking sound on truck. Came back to SP Ford Clay Young said cracked engine need to replace engine. Stunned considering truck always serviced and garaged. Came back again twice to re-examine too busy to take me in, reiterated matter of time before engine going down. Spent next several months on-line and other service shops to find potential problem. Had a planned west coast drive wife too concerned about ticking had to rent a vehicle cost $663. Finally diagnosed by another auto shop as loose spark plug cost $428. Took back to SP Ford went to different service manager did not share history asked to check loose spark plug. SP Ford tech confirmed loose spark plug fixed ticking gone after 20 months cost me another $246. Total cost due to misdiagnosis and no interest in re checking: $1340 More

Excellent Sales to Service Purchased a beautiful 2013 FX2 F150 from Don W. Professional and streamlined sales process, In and out in 2 hours from test drive to departure. A mont Purchased a beautiful 2013 FX2 F150 from Don W. Professional and streamlined sales process, In and out in 2 hours from test drive to departure. A month after purchase, we had a couple of small leaks that needed repair, I had purchased extended warranty so wasn't too concerned. Don stepped in and covered our deductible, something that the did not have to do. Thats a dealer with integrality and puts the customer first. I'll continue to trade with Sam Pack and Don. More