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Santa Cruz Toyota

Capitola, CA

4.1
236 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 236 reviews

May 26, 2025

I have purchased three Toyota mini Vans here, all Working just fine, happy with my Vans and service, parts if needed. More

by zoltan5500
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Service was my first “free” one under warranty. Suggested I put student screen in car for $600. Can’t all cars just be rodent proof? Otherwise great. Appreciated the shuttled rides. More

by anna43
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jerry in service was great
May 23, 2025

Clear and friendly process and lift to and from home Mical was very helpful and thorough More

by lauriecone
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Customer service Michael
May 23, 2025

When Joshua greeted me , entered the correct mileage , then tag would reflect next schedule update More

by Jdsmith
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Recommend Dealer
Yes
Employees Worked With
Joshua justice
May 23, 2025

They charged us a $225 “diagnostic” fee to pull a stick out of the grill of our car. Ridiculous. Won’t be back More

by Rochellesaxton76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

I brought in my Rav 4 when the check engine light was on (without an appointment)- they diagnosed it and fixed the issue in less than 24 hours! More

by Hvandercook
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

When in at 9 am, got checked in right away. The lady was super friendly More

by Jasminelimon
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Not sure but it was the lady in the front desk for maintenance
May 23, 2025

I did this already. See previous review. I gave the service department raving reviews, unlike what I feel about repeated surveys. More

by msusca1202
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 23, 2025

The service advisors were fine. It’s very disappointing that what I dropped my car off to fix is still having issues. I have to drop my car off again, and I asked about a loaner, More

by meishan.ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
May 22, 2025

I like Santa Cruz, Toyota. I use them all the time. They’re very good about texting and giving updates and checking with me before they do extra work. Nice guys & women in the More

by ArtsHeart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department 4.5 stars
May 23, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! It is always a pleasure working with you and our team wishes you many happy, safe miles. Come on back to see us!

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