Santa Cruz Toyota

Responsive and direct even though most communication was done over email until I was ready to purchase, really appreciated. I worked with Chris Meyer mostly and when I even though most communication was done over email until I was ready to purchase, really appreciated. I worked with Chris Meyer mostly and when I was ready to come in to purchase, we had an appointment scheduled. Other plans came up and I had to move my appointment a day earlier to Chris's day off so he referred me to Bob whom I finalized the deal with. Both were easy to work with and knowledgeable. Thanks again. More

I was treated like family I’d like to take a few minutes to Thank the folks at Toyota Santa Cruz! Bob, Bill, and Alex treated me like family and gave me a better deal than I co I’d like to take a few minutes to Thank the folks at Toyota Santa Cruz! Bob, Bill, and Alex treated me like family and gave me a better deal than I could have ever expected! Love my new Tacoma! More

Fantastic service & vehicles! Just bought our third vehicle from Toyota of Santa Cruz. Friendly, patient and knowledgeable salesman! Excellent loan interest rate. We have been l Just bought our third vehicle from Toyota of Santa Cruz. Friendly, patient and knowledgeable salesman! Excellent loan interest rate. We have been long-time customers so we already had great confidence in this dealership. More

New car purchase Robin and the other sales and finance team were very friendly and patient in answering all our questions about the 2019 RAV4. They were able to find Robin and the other sales and finance team were very friendly and patient in answering all our questions about the 2019 RAV4. They were able to find the model we wanted and had it ready for us to drive off the lot in a timely manner. Robin spent much of her valuable time introducing us seniors to all the new technology Toyota has to offer. More

Great service! Efficient and friendly service. I've been a loyal customer for years and have had no complaints at all. Would recommend to all Toyota owners. Efficient and friendly service. I've been a loyal customer for years and have had no complaints at all. Would recommend to all Toyota owners. More

Best dealership to work with. Mikell is honest and true to Gets your car done when promised! Honest and fair pricing. Checked to make sure my tires were safe and other things like wipers. Would definately go a Gets your car done when promised! Honest and fair pricing. Checked to make sure my tires were safe and other things like wipers. Would definately go again More

Poor Customer Service - Paint Peeling off after 2 Months! I purchased a new 2019 4Runner in February with a Black Out Package. I will never go to Toyota of Santa Cruz again. Turns out the TRD Pro Black Rims w I purchased a new 2019 4Runner in February with a Black Out Package. I will never go to Toyota of Santa Cruz again. Turns out the TRD Pro Black Rims were the only OEM Toyota part used. After just 2 1/2 months the paint started to peel off the front valence. When I contacted them about it I found out the black out parts were just spray painted by an outside vendor, not dealer installed like they told me! I insisted on OEM Toyota black parts being installed because that's what I paid for. They flat out refused. I gave them the option of a refund instead, they refused. Their customer service is awful, and having parts poorly spray painted on a brand new vehicle is a recipe for complaints. More

Maintenance Day prepaid is great It was so nice to drop in and be taken care of without needing an appointment on a mid-week afternoon. Friendly greetings from many employees and quic It was so nice to drop in and be taken care of without needing an appointment on a mid-week afternoon. Friendly greetings from many employees and quick, competent, service have been my experiences every time I have come here for many years. More