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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,136 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,136 reviews

April 07, 2026

Lame I asked how long will it take to get my car done, they said 2 hours it took like 6 I lost a day of work More

by lcpmario
Recommend Dealer
No
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Apr 08, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. Please reach out if you would like to discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 07, 2026

Clean people are friendly It makes my visit so much more pleasant people are very friendly More

by camaganb
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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Apr 07, 2026 -

Santa Cruz Toyota responded

We appreciate you noting our clean facility and friendly team. Giselle and the rest of our staff are glad to have made your visit more pleasant. Thank you for trusting us with your Toyota RAV4 service.

April 07, 2026

Great service provided in a timely manner. Thanks again for the great service provided in a timely manner. More

by PJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Santa Cruz Toyota responded

We’re pleased to know our team delivered prompt service for your Toyota Tacoma. Pablo and our technicians appreciate your kind words. We look forward to assisting you again whenever you need us.

April 07, 2026

This was the most satisfying car purchase I've had in 52 years - no high pressure sales, clear and concise communication (almost entirely over text messages!) and a focus on finding the right car not just c More

by toyota17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

Santa Cruz Toyota responded

What a milestone 52-year car buying journey to end on such a positive note! We’re pleased that clear text communication and a no pressure approach helped you find your Toyota Tacoma Hybrid. Thank you for trusting us and we look forward to helping again with Chris on your next Toyota purchase.

April 06, 2026

Danny Camacho was a phenomenal Service Advisor who took the time to explain which repairs would be needed for my next maintenance service on my 2015 Prius. It helps me budget months in advance. His honesty More

by Elisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Camacho
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Apr 06, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your thoughts on the detailed guidance for your 2015 Prius maintenance. It’s rewarding to hear our service team’s transparency is helping you plan repairs well in advance. We appreciate your trust in us for your Toyota.

April 05, 2026

The staff was very helpful and knowledgeable. Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealer More

by hwnbananaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Santa Cruz Toyota responded

Thank you for the five-star review and for recommending our service team. We’re glad Pablo’s clear explanation of your Tacoma’s issues and the repair process was helpful and informative.

April 04, 2026

Giselle was very concerned or very receptive to my concerns and they also extended the oil change promotion so that I would qualify. I was very happy with the service and it went very quick fast and t More

by dls248
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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Apr 05, 2026 -

Santa Cruz Toyota responded

We’re delighted Giselle was attentive to your concerns and that the oil change promotion was extended so you could take advantage. We’re pleased the service was swift and our courtesy transportation met your needs. Thank you for choosing Toyota.

April 03, 2026

Good costumers service from the front desk to the shuttle service ???????? Be back soon More

by navasrios
Recommend Dealer
Yes
Employees Worked With
Mike Norton
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Apr 03, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review! See you next time.

April 02, 2026

Great customer service, very accurate on vehicle time delivery. I would consider scheduling my future maintenance appointments with Jerry Chavez. More

by keka1122
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Chavez
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Apr 02, 2026 -

Santa Cruz Toyota responded

It’s great to know you experienced timely delivery updates and attentive service for your Toyota Highlander. Thank you for considering Jerry for your future maintenance. We look forward to seeing you again soon.

April 02, 2026

Polite Kyle is honest which I really appreciate. Thank you ?? I was starting to dread going back to toyota because I felt like I was always told I needed more than what I really needed for my car. A More

by lccroghan
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Trudell
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Apr 02, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your experience. We appreciate your kind words about Kyle’s honesty during your Camry service. It’s great to know we helped you feel confident in the care your Toyota received.

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