Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Cruz Toyota
Capitola, CA
1,343 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 1,343 reviews
June 25, 2026
Good dealership Every one was nice they took down info of what I was looking for and called me back that day on a used car they were going to put out what I was looking for and called me back that day on a used car they were going to put out More
by mxc380ktm
Verified CustomerEmployees Worked With
Alex
June 25, 2026
Always on time, courteous and friendly. Respond thoroughly to my questions. Ask me if I need anything else. Respond thoroughly to my questions. Ask me if I need anything else. More
by mtustin
June 25, 2026
Never coming back to this dealership for service. During my 100,000-mile service, I paid to have the cabin air filter replaced. Later, when I brought my car in for an oil change, I was told the cabin During my 100,000-mile service, I paid to have the cabin air filter replaced. Later, when I brought my car in for an oil change, I was told the cabin air filter needed to be replaced again after only 5k miles!?!? That raises a serious concern—was the filter ever replaced during the 100,000-mile service, even though I paid for it? If a service I paid for wasn't actually performed, that's unacceptable. It makes me question what other work may have been skipped. Trust is essential when it comes to vehicle maintenance, and unfortunately, I no longer have confidence in this dealership. More
by tnttran
June 24, 2026
Kyle Trudell is such a helpful and dedicated professional. He consistently provides excellent customer service, and makes bringing my vehicle to Toyota a smooth and hassle free process. I also a professional. He consistently provides excellent customer service, and makes bringing my vehicle to Toyota a smooth and hassle free process. I also appreciate Marco, the shuttle driver for being friendly and safe in providing transportation to and from the dealership. More
by Trejomelina83
Employees Worked With
June 23, 2026
I love Santa Cruz Toyota. I have purchased multiple cars there and service all of our Toyota vehicles at the dealership I have purchased multiple cars there and service all of our Toyota vehicles at the dealership More
by mwwilmot
Employees Worked With
Danny Camacho provide service and Roberto Zavala was technician. Both were excellent
June 23, 2026
Was not informed that car was ready. Lied about checkups not performed Tag was not changed Lied about checkups not performed Tag was not changed More
by araro3000
June 23, 2026
Easy appointment to set up. Did not have to wait long. I was asked if I wanted services instead of just making me pay. Polite attitude. Did not have to wait long. I was asked if I wanted services instead of just making me pay. Polite attitude. More
by alexisca141
June 23, 2026
Effective service. Most recent experience with Omar Ruiz was excellent, as he was thoughtful and customer friendly with a tricky issue Most recent experience with Omar Ruiz was excellent, as he was thoughtful and customer friendly with a tricky issue More
by sf98
