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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.5
1,007 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,007 reviews

February 01, 2026

Easy to make an appointment, car was ready after 2 or 3 hours. I will come back in a few months More

by ptiemann_2000
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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Feb 02, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

February 01, 2026

They kept me updated during the whole process. Even when the parts were shipped late. They were very helpful. More

by jasonvinson1972
Recommend Dealer
Yes
Employees Worked With
Suspension, brakes, bearings, 90,000 mile service
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Feb 02, 2026 -

Santa Cruz Toyota responded

Thank you for your business! It was a pleasure having you here and we hope to see you again.

January 30, 2026

Service was great! Rental car area was okay. Better customer service in my opinion. Anyone client facing should be friendly and welcoming. I did not feel that way when More

by Sarahnewhouse27
Recommend Dealer
Yes
Employees Worked With
Jerry Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Chavez
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Jan 30, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. Come on back to see us!

January 30, 2026

The most expensive oil change I've ever gotten & my headlight bulb wasn't replaced. ??????? More

by brianaldersonsmith
Recommend Dealer
No
Employees Worked With
Mark Maciel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Maciel
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Feb 02, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

January 30, 2026

Very Fair Mike was a pleasure to work with. Mike was a Great Help andVery Great to work with. More

by danedwilliams
Recommend Dealer
Yes
Employees Worked With
Mike Norton
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Feb 02, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

January 30, 2026

Explained everything to me and was so friendly and helpful The dealership made it very easy to schedule my service and saw me right away. More

by ron@ronaldjfields.com
Recommend Dealer
Yes
Employees Worked With
Omar
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Feb 02, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

January 30, 2026

We always go to Chuck Deagan! Indeed, for nearly thirty years. He is the best! More

by ron@ronaldjfields.com
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Casillas
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Feb 02, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

January 29, 2026

I wrote a complaint on Monday, Jan 26 (on your website) and to date no response apart from asking me to complete this survey. Very disappointed!!! More

by Marcmorabia
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

January 29, 2026

Kind, professional, Top notch My experience at Toyota service was top notch. My service tech Hunter was courteous, friendly and professional More

by johnalibrandi
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jan 30, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team enjoyed having you here, and we wish you many happy and safe miles.

January 29, 2026

Easy to book service. Efficient service and ability to get what I needed taken care of. And everyone I spoke with and the man that was in charge of the service were incred More

by sarah90
Recommend Dealer
Yes
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Jan 30, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

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