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Santa Cruz Toyota
Capitola, CA
174 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 174 reviews
May 08, 2025
I feel good about having my car serviced by Toyota mechanics. On my last visit, I was somewhat appalled by what a “minor service” costs! Further (with respect to the many friendly, gregarious employee mechanics. On my last visit, I was somewhat appalled by what a “minor service” costs! Further (with respect to the many friendly, gregarious employees) my service rep, (I’ve had him before) clearly, does not like people. Sadly, I will be researching other places in town to have my car serviced. More
by jeffhund0452
Verified CustomerEmployees Worked With
Service dept.
May 07, 2025
The care I received was prompt, professional and courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. More
by slvbeachhouse
Employees Worked With
mark
May 06, 2025
I didn't like I had to go through the credit application process when this was a cash transaction. I also didn't like having to go through the sales pitches for the add-on. process when this was a cash transaction. I also didn't like having to go through the sales pitches for the add-on. More
by petertink
May 06, 2025
As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows would all drop down when she held the unlock button. I had to teach the tech how to use the tech stream to do it. Waiting almost an hour for a simple request to be completed More
by Jgranda
Employees Worked With
May 06, 2025
I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off the car. Not happy. More
by afbis
May 06, 2025
I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long. More
by ehdz81
