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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,154 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,154 reviews

April 16, 2026

Very accommodating. Kept informed. I value Mark Schultz for his expertise and customer centric attitude More

by ted3sv
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! We hope to see you again.

April 16, 2026

Staff was friendly and expedient. I would have liked some explanation about services rendered that day (was not offered) and info about the condition of my vehicle. More

by fpmarquez
Recommend Dealer
Yes
Employees Worked With
Danny Camacho
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Apr 17, 2026 -

Santa Cruz Toyota responded

We appreciate the feedback on your visit! Our team is always striving to improve, and we hope to have the chance to earn your business again.

April 16, 2026

Service takes way too long. Service takes way too long. Also, it felt like I was being steered into service that I did not really need. More

by mattkurrle
Recommend Dealer
No
Employees Worked With
Tim Mundt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mundt
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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less-than-outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 15, 2026

Don’t know Pablo William helped me and was impeccable Knowledgeable Interesting Intelligent Personable Awesome More

by cypresscape
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Reilly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William
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Apr 15, 2026 -

Santa Cruz Toyota responded

It’s great to hear our team provided exceptional, knowledgeable, and personable service on your Toyota Camry. We’re grateful for your five-star rating. We look forward to assisting you again.

April 15, 2026

Employees very nice and helpful excellent service. Always when making an appointment for a service they have availability on the time and days I'm available. I definitely would recommend Toyota servic More

by Josyfav
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle Aviles
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Apr 15, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and recommendation! Our team enjoyed having you here, and we wish you many happy and safe miles.

April 15, 2026

It was just fine. I like the popcorn. This is rediculous. I fell today and i'm waiting for my CT results. Is that better? More

by gardenbea
Recommend Dealer
Yes
Employees Worked With
Tim Mundt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Mundt
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Apr 15, 2026 -

Santa Cruz Toyota responded

We appreciate the 5-stars and we're wishing you all the best!

April 14, 2026

I found staff their very helpful; and I continue to contact one of the salespeople with questions. More

by royal2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Santa Cruz Toyota responded

We’re so glad to hear our team has been helpful with your questions. It’s great that you can rely on us as you continue enjoying your Toyota Corolla.

April 14, 2026

Great work, helpful I know when I take my car to Toyota they are going to let me leave safe. More

by Meganjacobs14
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Maciel
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Apr 14, 2026 -

Santa Cruz Toyota responded

Thank you for your 5-star rating and for trusting us with your RAV4. Mark and the team are glad you felt safe and supported during service. We look forward to caring for your Toyota again in the future.

April 12, 2026

Brought the car in because the message light said it was time. After the work was done the message light still said it was time. More

by sightreeds
Recommend Dealer
No
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
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Apr 13, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 11, 2026

The Man Hunter checked me in was so professional and helpful, both drivers were respectful and got me to and from my work on time! Thank you all !! More

by peterbargetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jacob
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear that Hunter handled your check-in so professionally and that our drivers got you to work on time. Thank you for trusting us with your Toyota Highlander and for sharing your positive experience.

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