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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,161 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,161 reviews

April 18, 2026

Work is thorough. Always nice and welcoming I like how staff goes over recommendations and respect customers decisions More

by chicana1599
Recommend Dealer
Yes
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Apr 18, 2026 -

Santa Cruz Toyota responded

We appreciate hearing that our service team was thorough and welcoming. It’s great to know our recommendations and respect for your choices made your Toyota service experience positive. We look forward to assisting you again.

April 18, 2026

Mr Camacho was great Service was done well Left with a door ding I didn't come in with :-( More

by mattspokesmanbicycles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camacho
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Apr 20, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, please reach out to me. – Simon Bachir, General Manager, simonb@santacruztoyota.com

April 17, 2026

The dealer was attentive and easy to deal with, but some safety checks for hybrids should have been completed before handing the vehicle over for sale More

by mughi95124
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Park
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Brabo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2026 -

Santa Cruz Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Santa Cruz Toyota!

April 17, 2026

Was at first denied my 1 yr oil change under Toyota Care due to low mileage. Finally got approval from a manager. Oil must be changed every year according to Toyota. Upsetting to have to stand there and tr More

by ktbcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikell Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 17, 2026

Always good Easy to schedule. Costs upfront. Nice people. Convenient. Always a pleasure Will be back More

by scottglenz
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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Apr 17, 2026 -

Santa Cruz Toyota responded

Glad scheduling was straightforward and you found our transparent pricing and team welcoming during your Tacoma service. It’s wonderful that the visit was convenient and enjoyable. We look forward to your next visit.

April 17, 2026

I had a very good experience, I would recommend Santa Cruz Toyota !! Had a great experience 25 years ago, and that's why I came back! More

by drose790
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Fetty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Santa Cruz Toyota responded

It’s great to have you back after 25 years and to hear your experience was so positive. Thank you for recommending us and for choosing our team again.

April 17, 2026

Professional and courteous. Helpful when I asked to speak with someone in the sales department. She suggested I speak with Chuck, who was also great. Really appreciate Lea's pro More

by rakosaka
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

April 17, 2026

We got our recall taken care of and a 10,000 mile service and everything went very well More

by harlandloans
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Clarke
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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

April 16, 2026

Very accommodating. Kept informed. I value Mark Schultz for his expertise and customer centric attitude More

by ted3sv
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Apr 17, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! We hope to see you again.

April 16, 2026

Staff was friendly and expedient. I would have liked some explanation about services rendered that day (was not offered) and info about the condition of my vehicle. More

by fpmarquez
Recommend Dealer
Yes
Employees Worked With
Danny Camacho
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Apr 17, 2026 -

Santa Cruz Toyota responded

We appreciate the feedback on your visit! Our team is always striving to improve, and we hope to have the chance to earn your business again.

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