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Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,435 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
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4200 Auto Plaza Dr

Capitola, CA

95010

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Showing 1,436 reviews

July 23, 2026

On time/knowledgeable/efficient/clean/covid aware/helpful/friendly 'I'll be back'! / Love my Tundra / good hours of operation / staff quick to respond / good phone staff More

by leeallansanders
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
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Jul 23, 2026 -

Santa Cruz Toyota responded

We’re happy that Mikell and our team delivered prompt, knowledgeable, and friendly service while keeping everything clean and safe. It’s great to hear our hours and responsive phone staff met your needs. Enjoy your Tundra and we look forward to your next visit.

July 22, 2026

Love this place as they will work with you & budget-more lending options than most. More

by Lynne Sinclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lea Clarke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Norton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Awesome Robin
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Jul 23, 2026 -

Santa Cruz Toyota responded

It’s wonderful to hear that our flexible payment options fit your budget while servicing your Toyota Corolla Cross. We’re glad we could offer more lending choices than most. Thanks for the five-star rating and we look forward to helping you again.

July 22, 2026

This is my honest review of my service advisor. I don't understand why a minimum number of words is required, but here they are. More

by joel76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giselle Aviles
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2026 -

Santa Cruz Toyota responded

We apprciate your business, and our team hopes to see you again!

July 21, 2026

We've always been treated with great service. We bought one of our cars ( Ford Escape) in 2002! It's still running More

by omaalma2
Recommend Dealer
Yes
Employees Worked With
Mike
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Jul 21, 2026 -

Santa Cruz Toyota responded

Thank you for sharing your positive experience over the years. It’s wonderful to hear your Ford Escape from 2002 is still running strong. We appreciate your loyalty and look forward to serving you again.

July 20, 2026

Organized, honest, friendly, very customer oriented. Excellent mechanics. Great work The only place I trust to work on my car More

by zellasmoak
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Maciel
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Jul 20, 2026 -

Santa Cruz Toyota responded

Thank you for highlighting our organized, honest, and friendly approach. We appreciate your trust in us to service your Toyota 4Runner and look forward to assisting you again.

July 20, 2026

Great customer care and service every time They get the work done timely and reliable service More

by lisascheufler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2026 -

Santa Cruz Toyota responded

Hearing that your Toyota Camry benefits from prompt, reliable care every time brightens our day. Pablo and the team appreciate your confidence in us and look forward to supporting you again.

July 20, 2026

Felt like finance guy i kept trying to sell me stuff. Every time I come, it always feels like a game. Honestly, I never really want to come cause.I always feel like i'm trying to be upsold something. More

by bshutto
Recommend Dealer
No
Employees Worked With
Richard Brabo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Brabo
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Jul 20, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com

July 19, 2026

Drew is the best mechanic Drew deserves a raise because of his performance Drew Kilik More

by falkkaili
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
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Jul 19, 2026 -

Santa Cruz Toyota responded

Knowing that our technician delivered exceptional service on your Toyota Prius is wonderful to hear. Pablo and our team appreciate your five-star review. We look forward to assisting you again.

July 18, 2026

Efficient process when I arrived Quick and thorough check in Fast service on my car. More

by Themisskellye
Recommend Dealer
Yes
Employees Worked With
Omar I think?
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Jul 18, 2026 -

Santa Cruz Toyota responded

It’s great to hear the check in was smooth and your Toyota RAV4 got prompt, thorough service. Please reach out if we can assist with anything before your next visit.

July 18, 2026

Everything went perfectly, and VERY quickly. Mark took great care of us, and even got our car washed. More

by rogerwildey
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
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Jul 18, 2026 -

Santa Cruz Toyota responded

It’s great to know your service visit was both smooth and quick. Mark was happy to take care of your Toyota and even got it washed before you left. Thank you for trusting us with your service needs.

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