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Santa Cruz Toyota
Capitola, CA
1,865 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,865 reviews
November 12, 2026
Excellent Done Stop forcing people to say something! Stop forcing people to say something Whatever Stop forcing people to say something Whatever More
by Sandraej
Verified Customer
November 12, 2026
Respectful of my time and did a thorough job. I appreciated it! Attention to detail I appreciated it! Attention to detail More
by Karina.salenger
November 12, 2026
Service is great, Lea was great no complaints. Have been going to Santa Cruz Toyota for a long time. Do not like the AI receptionist!!! Get rid of that please!!! Have been going to Santa Cruz Toyota for a long time. Do not like the AI receptionist!!! Get rid of that please!!! More
by mygentry
Employees Worked With
November 12, 2026
fast, easy and supportive scheduling my appointment was a breeze. My service was finished under the time they quoted me. breeze. My service was finished under the time they quoted me. More
by m.fliesler
November 12, 2026
This is my seventh Toyota, and my November 9 visit left me with more questions than confidence in the service team, and ultimately in my 2023 Tundra. The paperwork shows a passing engine-recall inspecti me with more questions than confidence in the service team, and ultimately in my 2023 Tundra. The paperwork shows a passing engine-recall inspection. I want the required preparation verified, including the oil replacement. The engine cover remained heavily dusty with a dead bee on it, and the underbody panel was loose. These observations do not prove the inspection was done incorrectly. Another shop had recently changed the oil and may have left the panel loose. I am asking for clear records of what was actually done. I requested a shock and suspension check. Being told it "drives like every other Toyota" did not address my concerns about a truck with a camper and factory rear air suspension. It appears lower to me, and I would like the suspension checked and ride height measured. I was also charged to diagnose the visibly broken front active spoiler. My understanding was that it would be removed, but it remained installed. I want the charge and unfinished work explained. Earlier this year, the truck lurched and entered limp mode. The existing mass airflow sensors were swapped left to right and right to left, and the symptoms disappeared. No new parts were installed. I understand a connection repair may not require parts, but I still want the diagnostic reasoning explained and Toyota to determine whether that incident has any relevance to the recall. I troubleshoot medical equipment for a living and understand why clear findings and documented procedures matter. My wife and infant daughter ride in this truck, including on trips far from help. I want a manager to take ownership, review the diagnostic and recall records, address the suspension and loose panel, and resolve the spoiler charge and removal. I also want the mileage and road test clarified, recognizing that the app may have been delayed. After choosing Toyota seven times, it is disappointing to leave a service visit feeling less confident in my truck. I want straightforward answers and the outstanding concerns resolved. More
by gregmarcisz
Employees Worked With
November 12, 2026
Thorough, kind, knowledgeable Hunter was very kind and provided exemplary customer service. He is a treasure, and Santa Cruz Toyota is lucky to have him working in the Service Department. provided exemplary customer service. He is a treasure, and Santa Cruz Toyota is lucky to have him working in the Service Department. More
by laurabatra
Employees Worked With
Hunter
November 12, 2026
My Warranty tire rotation was done under an hour! I got a ride from the dealership to home then back to the dealership when my vehicle was ready to be picked up. I got a ride from the dealership to home then back to the dealership when my vehicle was ready to be picked up. More
by bobkampa
November 11, 2026
All employees were excellent/helpful. The mailer I received was worded in a way that did not cover the entire cost. It wasn’t a lot but was not what I thought I was getting for my money. The mailer I received was worded in a way that did not cover the entire cost. It wasn’t a lot but was not what I thought I was getting for my money. More
by gdhenning81
Employees Worked With
Service dept.
November 11, 2026
Do on time with appointment time Appointment is 9, they will do at 9 Do not wait will do at 9 Do not wait More
by lingling1965310
