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Santa Cruz Toyota
Capitola, CA
1,133 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,133 reviews
March 12, 2026
Friendly and welcoming service. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. More
by dkashino
Verified Customer
March 12, 2026
Giselle was very helpful. After the work was done she arranged for me to go out with a commit mechanic just to verify that everything was working. She could not have been more After the work was done she arranged for me to go out with a commit mechanic just to verify that everything was working. She could not have been more helpful and easy to work with. And also very knowledgeable. I really appreciate working with her and Hope that if there's any future problems I'll be able to work with her as well. Thank you More
by dls248
Employees Worked With
March 10, 2026
Kyle has excellent customer service skills. He's my guy at Toyota. Always a great experience He's my guy at Toyota. Always a great experience More
by carijgo2
March 07, 2026
The staff was very polite. Asked me if I wanted something to eat or drink while I was waiting. Answered my questions I asked about my gas mileage that has gone down from 42 to Asked me if I wanted something to eat or drink while I was waiting. Answered my questions I asked about my gas mileage that has gone down from 42 to 37.8 per tank. More
by kimberlymjones533
March 07, 2026
Able to get appt next day, done quickly and I appreciate the space to work. I also enjoyed the coffee and snacks. 😁 the space to work. I also enjoyed the coffee and snacks. 😁 More
by kbo019
Employees Worked With
March 07, 2026
The person that was helping me, quit that day as someone who worked there told me later, and whoever is in charge did not put anyone on my case to communicate with me about my car, no one told me that I wil who worked there told me later, and whoever is in charge did not put anyone on my case to communicate with me about my car, no one told me that I will have to wait for the next day to get my car back, the next day I had to call multiple times with no answer and no correspondence back about the ETA on my car whether it would be same day or another day to get it back. This is stark contrast from my previous dealership that leaves voicemails and sends texts on updates and ETA of my vehicle. So the customer service of the service department was substandard. I would give them one star, I gave an extra star to the people who fixed up my car quickly, and the shuttle drivers who were lovely, those two departments seem to be holding the ship together. More
by chomans96
Employees Worked With
Devin or Derrick I forgot but something like that
